1. William F. Naylor - Consultant
Technical Customer Support and Marketing
E-mail: Naylor.Consulting@Outlook.com
Phone: 903 / 387 – 2009
20-Jun-16
SUMMARY
Utilizing twenty-five (25) years of management experience and technical expertise to provide superior support
for my clients operations and sales.
 Problem solving specific to the needs of clients through application of company technology, product
development, and management of human resources.
 Communication – skilled at technical training presentations and written documentation for company and
customers; lead speaker at technical conferences.
 Customer support – translating needs and follow-up to ensure that proposed solutions solve the original
problem
 Evaluate competitors and competitive technologies leading to a marketing response
SERVICES
Customer Service and Satisfaction
 Experienced in working with Customers and Clients to fully understand operational challenges
 Work closely with Company staff to develop and implement solution(s) for the customer
 Follow-up to ensure Customer satisfaction with service and support
Marketing and Sales
 Assist in preparation of high-impact literature including concise and relevant technical bulletins
 Represent the company on Environmental and Regulatory committees
 Conduct Client and Customer teaching seminars, both in-house and at technical venues
Training and Mentoring
 Prepare and deliver new employee training and on-going education seminars
 Deliver technical presentations at National and Regional Tradeshows and Municipal customers
 Publish in trade journals to increase company visibility and technical reputation
Process Design and Optimization
 Design systems to meet process requirements as well as CAPEX and OPEX objectives
 Experienced in new-build and retrofit design
 Troubleshooting to optimize system performance
 Design pilot tests and predict OPEX
Activated Carbon
 Objective review of current commercial specifications and capabilities relative to process objectives
 Evaluation of product applicability and process integration
 Media selection and configuration to achieve treatment goals