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Jana Faro, Director of University Housing Operations
Robert Budach, Associate Director of Operational Technologies
John Ko...
Tempe
PolytechnicWest
Downtown
Early Arrivals
Innovative
strategic
partnerships
Enhancing the
student housing
experience
Housing
Assignments
Timeline
The Housing
Matrix
The Hangtags
Process
Centralized Check
In at Wells Fargo
Arena
Welcome Communication
The Fast Pass
Process
Vendor Setup and
Benefits
Layout
Staffing
Needs
Centralized Key
Distribution
Next Steps
The New American University
Move In Experience
Teamwork
through
partnerships
The New American University
Move In Experience
By The
Numbers…
Saturday
Time 20152016 expected 2016 actual
7-8am 328 425 2...
The New American University
Move In Experience
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The New American University Move-In Experience

I had an opportunity to present alongside Jana Faro (Director of Operations for University Housing at ASU), Robert Budach (Associate Director of IT for University Housing at ASU) and John Kozel (Assistant Director of Administration for University Housing at ASU) on our move-in experience at ASU. We move in 14,000 students every fall semester and our presentation covered the logistical aspects that come with opening and move-in.

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The New American University Move-In Experience

  1. 1. Jana Faro, Director of University Housing Operations Robert Budach, Associate Director of Operational Technologies John Kozel, Assistant Director of Administration Wimer Alberto, Assistant Director of Guest and Conference Housing The New American University Move In Experience
  2. 2. Tempe PolytechnicWest Downtown
  3. 3. Early Arrivals
  4. 4. Innovative strategic partnerships
  5. 5. Enhancing the student housing experience
  6. 6. Housing Assignments Timeline
  7. 7. The Housing Matrix
  8. 8. The Hangtags Process
  9. 9. Centralized Check In at Wells Fargo Arena
  10. 10. Welcome Communication
  11. 11. The Fast Pass Process
  12. 12. Vendor Setup and Benefits
  13. 13. Layout
  14. 14. Staffing Needs
  15. 15. Centralized Key Distribution
  16. 16. Next Steps
  17. 17. The New American University Move In Experience Teamwork through partnerships
  18. 18. The New American University Move In Experience By The Numbers… Saturday Time 20152016 expected 2016 actual 7-8am 328 425 287 8-9am 340 430 351 9-10am 347 539 304 10-11am 271 492 325 11am-12pm 211 404 232 12-1pm 217 456 331 1-2pm 231 560 345 2-3pm 221 404 255 3-4pm 188 369 198 4-5pm 69 180 74 Total 2423 4259 2702 Sunday Time 20152016 expected 2016 actual 7-8am 282 435 257 8-9am 254 436 222 9-10am 255 521 317 10-11am 220 397 264 11am-12pm 220 421 322 12-1pm 252 483 257 1-2pm 242 495 289 2-3pm 188 416 226 3-4pm 127 361 185 4-5pm 46 150 50 Total 2086 4115 2389 By the numbers
  19. 19. The New American University Move In Experience

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