18. Mass Customization of Work “from the outside-in” The “Job” 20 yrs. of “diversity” Social Values Legislation Lifestyles Demographics Informatics Education
19. Mass Customization of Work “from the inside-out” The Person The "Job" My “style” of working The other things I want to do The other things I need to do Who I really am Long-term goals My short-term goals The choices available to me My rights
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25. Wirearchy Software – smarter & smarter Internet – Interconnectivity everywhere – more & more, cheaper & cheaper Everyone connected to everyone else – multiple cyber-citizenships: With corporate chieftains With customers With colleagues With competitors Hierarchy is a prosthesis for Trust (Wirearchy) is a rich, mysterious “Okefenokee” of every-which-way communications Warren Bennis, Fortune W