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Why HR Service Delivery Is Pivotal for Employee Experience

  1. Why HR Service Delivery is Pivotal for Employee Experience Management
  2. Help Slides Media Player Resource List Q&A Housekeeping Items Speakers Survey Housekeeping Items
  3. Liz Jennings Solutions Marketing Kirsten Bailey Product Strategy Joe Wilson CTO - North America
  4. Employee Experience is Now a Top Priority for Organizations 1) Employee Experience is a top concern by the C-suite ● 2020 SHRM report: 41% of employees feel burnt out from work 2) Investments in Employee Experience are increasing ● Majority of HR Execs expect to spend more time on Employee Experience in 2020, followed by Technology. - Future Workplace 3) HR + IT increasingly partnering to centralize the employee experience ● According to Gartner, By 2022, 75% of organizations will include employee experience improvement as a performance objective for HR and IT groups Workday Confidential Future Workplace: 2020 HR Sentiment Survey
  5. Why Investing in Employee Experience Matters Retain & Engage Talent Bolster Employee Resilience Increased Efficiency & Productivity
  6. User Experience Over User Interface
  7. Build an Experience That Understands People Workday Confidential
  8. How Workday Helps You Deliver an Experience Your People Deserve Empower in Every Moment Support in Moments that Matter Inspire Talent Potential . Connect Across the Organization
  9. Personalized to Each Person
  10. Why is HR Service Delivery Critical to HR?
  11. Heavy HR Workloads HR Employees
  12. Our People Feel It
  13. Case Avoidance, Not Workload Shifting
  14. Personalized Answers, Faster
  15. Personalized Recommendations and Nudges Suggestions 50% Tools that Understand People and Provide Fast Answers Assistant / Search 25% Serving up Contextual Knowledge and Insights Self-Service 20% Seamlessly Route the Nuanced Cases to the Right Team Case 5% The ROI of Personalization and Self Service
  16. Workday HR Service Delivery Workday Confidential Knowledge Articles Policies & Content WD Assistant Response Cards Workday Delivered Home & Search Results & Recommendations Custom Cards 3rd party Experiences Case Creation Assisted Resolution Workday Journeys Workday Workday Help Collaboration Tools Journey Paths Recommendations ]] ]]
  17. Kirsten Bailey Product Strategy Joe Wilson CTO - North America