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Why HR Service Delivery Is Pivotal for Employee Experience
31 Mar 2021•0 j'aime•412 vues
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Recrutement & RH
Employee experience continues to be a top priority for the C-suite. And HR service delivery is a critical component of that experience. In this slide deck, learn how Workday can help you take a more people-centric approach to HR service delivery to make your people feel more connected and supported.
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Why HR Service Delivery Is Pivotal for Employee Experience
- Why HR Service Delivery is Pivotal for Employee Experience Management
- Help Slides Media Player Resource List Q&A Housekeeping Items Speakers Survey Housekeeping Items
- Liz Jennings Solutions Marketing Kirsten Bailey Product Strategy Joe Wilson CTO - North America
- Employee Experience is Now a Top Priority for Organizations 1) Employee Experience is a top concern by the C-suite ● 2020 SHRM report: 41% of employees feel burnt out from work 2) Investments in Employee Experience are increasing ● Majority of HR Execs expect to spend more time on Employee Experience in 2020, followed by Technology. - Future Workplace 3) HR + IT increasingly partnering to centralize the employee experience ● According to Gartner, By 2022, 75% of organizations will include employee experience improvement as a performance objective for HR and IT groups Workday Confidential Future Workplace: 2020 HR Sentiment Survey
- Why Investing in Employee Experience Matters Retain & Engage Talent Bolster Employee Resilience Increased Efficiency & Productivity
- User Experience Over User Interface
- Build an Experience That Understands People Workday Confidential
- How Workday Helps You Deliver an Experience Your People Deserve Empower in Every Moment Support in Moments that Matter Inspire Talent Potential . Connect Across the Organization
- Personalized to Each Person
- Why is HR Service Delivery Critical to HR?
- Heavy HR Workloads HR Employees
- Our People Feel It
- Case Avoidance, Not Workload Shifting
- Personalized Answers, Faster
- Personalized Recommendations and Nudges Suggestions 50% Tools that Understand People and Provide Fast Answers Assistant / Search 25% Serving up Contextual Knowledge and Insights Self-Service 20% Seamlessly Route the Nuanced Cases to the Right Team Case 5% The ROI of Personalization and Self Service
- Workday HR Service Delivery Workday Confidential Knowledge Articles Policies & Content WD Assistant Response Cards Workday Delivered Home & Search Results & Recommendations Custom Cards 3rd party Experiences Case Creation Assisted Resolution Workday Journeys Workday Workday Help Collaboration Tools Journey Paths Recommendations ]] ]]
- Kirsten Bailey Product Strategy Joe Wilson CTO - North America
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