Meet XO Communications
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Learn about XO Communications award-winning services and solutions.
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Meet XO Communications
- 2. Agenda Company Highlights Financial Highlights Industry Recognition Our Customers The XO Difference The XO Network XO Services Portfolio XO Customer Ecosystem Our Solutions XO Customer Experience Why Businesses Choose XO
- 3. About XO We are the nation’s premier communications services provider focusedexclusively on businesses, government and enterprises, delivering industry-leadingIP and networking solutions with exceptionalcustomer service Established: 1996 HQ: Herndon, VA 2009 Revenue: $1.5 Billion Employees: 4,000 Business Units XO Business Services XO Carrier Services Customers: 90,000 50% of Fortune 500, including Abercrombie & Fitch, eBay, Morgan Stanley Network: 19,000-mile Tier 1 nationwide network connecting more than 75 markets High-performance IP and transport networks Services: Broad portfolio of IP communications and managed network services and solutions
- 4. XO Financials Broadband Services Revenue Growth of 19% 1 Annual Revenue of $1.5 Billion Adjusted EBITDA Increase of 38% 1 XO has no senior debt obligations and $363 million in cash2 (1) FY 2009 vs. FY 2008 (2) As of December 31, 2009
- 5. Industry Recognition Internet Telephony PRODUCT OF THE YEAR AWARD XO Enterprise SIP recognized as 2009 Product of the Year by Internet Telephony magazine CIO Magazine CIO 100 Award Honoree Recognized as having one of the top 100 IT departments in 2009 Internet Telephony PRODUCT OF THE YEAR AWARD XO SIP recognized as 2008 Product of the Year by Internet Telephony magazine CIO Magazine CIO 100 Award Honoree Recognized as having one of the top 100 IT departments in 2010 2008 2009 2010 Frost & Sullivan BEST EMERGING COMPANY Awarded for MPLS IP-VPN strengths and expansion of U.S. Ethernet coverage Frost & Sullivan VOIP & SIP LEADERSHIP AWARD Named leading North American VoIP access & SIP trunking services provider with 22.2% of the market NGN Magazine PRODUCT OF THE YEAR AWARD XO Enterprise SIP receives 2010 NGN Leadership Award from NGN magazine InformationWeek RANKED #14 OUT OF 500 Highest ranked telecom company, awarded for multi-tiered workforce mobility initiative InformationWeek RANKED #27 OUT OF 500 Highest ranked telecom company, awarded for IP services transformation Telephony Innovation Most Innovative FMC Service XO Anywhere received 2008 Telephony Innovation Award for most innovative fixed mobile convergence service
- 6. XO: The Leading Nationwide VoIP/SIP Trunking Services Provider Frost & Sullivan has ranked XO as the leading nationwide VoIP & SIP services provider XO leads all nationwide providers in terms of growth, innovation, leadership, market share, strategy, technology and vision XO leads all nationwide providers with the largest number of VoIP/SIP end users: nearly 1 million Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010 Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010
- 7. A Trusted Provider to BusinessesAcross Major Vertical Markets FINANCIAL SERVICES PROFESSIONAL SERVICES RETAIL GOVERNMENT / EDUCATION TECHNOLOGY HEALTHCARE MEDIA / ENTERTAINMENT
- 8. The XO Difference The Right Network Capabilities and Reach Unique combination of nationwide/metro fiber networks and broadband wireless capabilities to deliver innovative services to your locations wherever they are The Right Solutions for Your Business Broad portfolio of next-generation IP communications and managed network services and solutions built around your business that can support your entire lifecycle of needs Focus on Exceptional Customer Service We’re specialists in services for businesses and are focused on delivering exceptional customer service
- 9. NATIONWIDE The Right Network for Your Business LOCAL GLOBAL
- 10. Nationwide Network Coverage The XO nationwide network is designed to deliver maximum coverage, performance and scalability Nationwide Network Coverage 75+ cities 19,000 inter-city route miles High-Capacity IP and Transport Networks 2.8 terabit nationwide transport network Tier 1 IP network with terabit routing core Extensive Access Options Fiber networks Ethernet over copper Broadband wireless
- 11. Extensive Metro Network Coverage Metro fiber networks in 40 major metropolitan markets Extensive Metro Networks & Significant Local Reach 1 million metro fiber miles 3,000 on-net buildings 950 ILEC collocations 6,000 SONET ADMs 2,500 SONET rings 50+ collocation facilities
- 12. Unique Broadband Wireless Capabilities Broadband Wireless coverage in 80 metropolitan markets Expanded Network Coverage with Broadband Wireless 28 GHz-31 GHz (LMDS) broadband wireless spectrum Supports Dedicated Internet Access, Ethernet and Private Line at speeds from 10 – 800 Mbps Ideally suited for business continuity/redundancy, campus and metro networks or locations without fiber network access
- 13. Global Reach Global service delivery to 33 countries on five continents
- 14. CONNECT COMMUNICATE Solutions Built Around Your Business MANAGE PROTECT OPTIMIZE
- 15. XO Services Portfolio A complete portfolio of IP communications and managed network services
- 16. Solutions Built Around You. … and solutions to support your mission-critical business applications Ensure the integrity, performance and security of your company’s mission-critical applications, information and network with managed security, private data networking and business continuity solutions Seamlessly connect all of your locations regardless of size or location with a broad range of cost effective and scalable high performance data and IP networking services. Improve communications between offices, customers and partners with next generation IP voice and unified communications solutions that help your business operate more efficiently and increase productivity. Simplify and get better control with managed solutions and professional services that allow you to dedicate more resources on your core business. Increase your business performance with managed network and applications performance solutions that accelerate the speed of your mission critical applications and networks. CONNECT COMMUNICATE MANAGE PROTECT OPTIMIZE
- 17. Business Center Online Account Management XO Customer Ecosystem Installation Local XO Technicians Nationwide Customer Care 24x7 Professionals World-Class People & Support Enabling Your Business Applications Connect DIA | Ethernet | Private Line | Wavelength | MPLS IP-VPN | IP Flex with VPN | Collocation | Broadband Wireless Communicate IP Flex | IP Flex with VPN | XO SIP | XO Enterprise SIP | XO Anywhere | Contact Center | XO Connect | Local Voice| Long Distance | Audio & Web Conferencing Manage MPLS IP-VPN | IP Flex with VPN | iPBX | Hosted IT Services | Managed Backup | Professional Services Protect Business Continuity | Managed Security | Managed Backup | MPLS IP-VPN | Hosted IT Services Optimize Applications Performance Management | Hosted IT Services | Professional Services | Lifecycle Services Solutions Built Around Your Business Needs Solutions Engineering Solutions Analysis, Design and Implementation | Professional Services Innovative Solutions Design XO IP Network Terabit Routing Core | 15 Billion VoIP minutes Annually World-Class Network Infrastructure XO Transport Network 19,000 Route Miles | 2.8 Terabit Capacity Coast-to-Coast Fiber 1 million metro fiber miles, 3,000 on-net buildings Copper 950 ILEC collocations Ethernet Ethernet access to 500,000+ locations Wireless Spectrum covering 95% of top markets Unparalleled Network Access Options
- 18. CONNECT Seamlessly connect all of your locations regardless of size or location with a broad range of cost effective and scalable high performance data and IP networking services. Solutions to Connect Your Business Dedicated Internet Access XO MPLS IP-VPN XO IP Flex with VPN Ethernet Private Line Wavelength Colocation / Data Center Broadband Wireless
- 19. COMMUNICATE Improve communications between offices, customers and partners with next generation IP voice communications solutions that help your business operate more efficiently and increase productivity. IP Voice Solutions for Your Business XO IP Flex XO SIP XO Enterprise SIP XO iPBX XO Anywhere Contact Center & Interactive Voice XO Connect Conferencing Local & Long Distance
- 20. MANAGE Simplify and get better control with managed and professional services that allow you to dedicate more resources on your core business. Managed Solutions for Your Business XO MPLS IP-VPN XO iPBX Professional Services Hosted IT Services Managed Backup
- 21. PROTECT Ensure the integrity, performance and security of your company’s mission critical applications, information and network with secure, private data networking, hosted IT and business continuity solutions. Solutions to Protect Your Business Business Continuity Solutions Managed Security XO MPLS IP-VPN Colocation / Data Center Managed Backup
- 22. OPTIMIZE Increase your business performance with hosted IT and managed network solutions that accelerate the speed of your mission critical applications and networks. Solutions to Optimize Your Business XO MPLS IP-VPN XO Ethernet VPLS XO Applications Performance Management Lifecycle Services Professional Services Hosted IT Services
- 23. ACCOUNT TEAM SOLUTION DESIGN An Unrelenting Focus on Delivering Exceptional Customer Service INSTALLATION CUSTOMER CARE ONLINE TOOLS
- 25. Designated points of contact
- 26. Smooth implementation for every XO service
- 27. 24x7 Customer Care representatives
- 29. XO Solutions Engineering Innovative Solutions Design Through Our World-Class Solutions Engineering Organization Each XO solutions engineer averages more than 17 years of experience All of our sales engineers have at least one Cisco certification with multiple CCIE certifications Provide an accurate and responsive analysis of your business needs Develop an XO solution that is functional, scalable, future-proofed, and cost-effective Ensure what is designed can be implemented and supported flawlessly to ensure our customers a perfect experience
- 30. XO Customer Care & Support Unrivalled Customer Care & Support 270 Customer Care representatives located in six cities across the country managing more than 200,000 customer contacts every month 80% of incoming calls are answered in 20 seconds or less Highly-trained Network Operations Center engineers, technicians and personnel providing proactive network management, maintenance monitoring and notification XO Care Center - Dallas, TX XO Care Center - Nashville, TN XO Care Center - Lone Tree, CO XO Care Center - Sandy, UT XO Care Center - Saginaw, MI XO NRC – Lone Tree, CO XO NOC - St. Louis, MO XO Care Center - Wyomissing, PA
- 31. XO Business Center Online Tools to Manage Your Account Anytime, Anywhere Through the XO Business Center
- 32. XO Differentiators The Right Network – XO has the network reach to support you wherever you are, with the flexibility, performance and scalability your business requires Solutions Built Around Your Business – XO offers a broad range of IP communications and networking services and solutions built around the needs of your business The Best Customer Experience – XO is focused on your business, with dedicated people, support and systems to ensure you have constant access and control over your services
- 33. Why Customers Choose XO High-performance network with extensive nationwide reach and dense metro coverage, and a broad portfolio of IP communications and managed network services The need for a superior customer experience and a higher level of service than what they are getting from incumbent telecom providers Uniquely positioned to support customer locations of all sizes The expertise and flexibility to support customers in any stage of the technology lifecycle A provider that can handle all or a portion of a customer’s business
- 34. Solutions Built Around You. CONNECT COMMUNICATE MANAGE PROTECT OPTIMIZE
Editor's Notes
- XO is financially strong. Our total revenue and data and IP services revenue has grown annually and sequentially. Compared to many of our competitors, XO has an enviable debt/cash ratio. Our financial strength enables us to continue to invest in new services, increased network capacity and improved support for our customers. Since 2007, XO has invested more than $400 million to do this
- XO is a trusted provider to many of the largest companies in major vertical markets. We serve customers in many markets, but have developed expertise in serving businesses in Financial Services, Government/Education, Healthcare, Professional Services, Retail and Technology.
- All of our solutions are supported by our nationwide network and our exceptional customer experience.With more than 1.1 million miles of total route fiber and 3,000+ On Net Fiber Lit buildings, the XO network meets the needs of the most demanding customers. XO’s network is comprised of the very latest industry technology and advances in DWDM/optical switching and supports terabit speeds nationally. Significant nationwide and metro networksTier 1 network, fully peered with all major IP networks18,000 route mile XO-owned nationwide inter-city fiber network and 1 million metro fiber miles3,000 On-Net BuildingsHigh-capacity transport and IP networksIncreased IP network capacity by 100% in 2008 with Terabit-capable IP networkIncreased transport network capacity by 200% between 2006 and 2007 with 1.2 Terabit transport networkExtensive reach through fiber networks and fixed wireless and Ethernet over copper capabilitiesConnecting 75 major metropolitan markets. XO’s fixed wireless solutions support carrier class service in excess of OC3 speeds with accompanying SLA’sEthernet services available at more than 500,000 business locationsFurther XO has fixed wireless licenses covering 95% of the top U.S. business markets..
- XO is uniquely positioned to provide businesses across all market segments thorough communications solutions that spans the continuum from simple connectivity through managed services that include life cycle optimization. While our competition continues to stratify businesses and move support further away from the customer, our seasoned sales and support teams are in your markets with a singular focus on providing the best customer experience in the industry. Let XO Help you: Connect all of your locations over XO’s high performance nationwide network;Communicate efficiently and cost-effectively, both within your company and with customers and partners, leveraging XO advanced VoIP services.Leverage the power of Unified Communications and Collaboration tools to meet with critical business partners across your company’s ecosystem to improve productivity.Manage your networks so you can focus on your core business.Protect your critical information assets so you can be assured you are protected from the many ways an information breach can cost an organization.Optimize your networks and IT infrastructure for superior performance, user satisfaction, and on-going cost-saving.
- Connect all of your locations regardless of size or geography with a broad range of cost-effective and scalable high-performance data and IP networking services including Dedicated Internet Access, MPLS IP-VPN, Ethernet, Private Line and Wavelength at speeds from T1 to 10 Gbps. Recognized in 2009 by Frost and Sullivan for its leadership in Ethernet over Copper, XO has the largest deployment of Ethernet over copper services in the industry.
- XO has a full suite of voice telephony solutions ranging from traditional TDM services to fully converged IP telephony solutions leveraging the connectivity platforms detailed above. XO has won multiple Internet Telephony awards, including their Excellence award and Product of the Year award for our IP Telephony solutions. XO offers solutions that range from full outsourced IP telephony, eliminating capital expense and administrative overhead, to simple IP trunking for clients who want to own and manage their own equipment infrastructure.XO Anywhere is a powerful Unified Communications tool that allows your remote and on-the-go workers to work from anywhere as if they were in the office. It simplifies communications for mobile workers with a single Flex number that makes it easier for customers and co-workers to find them. It ensures on-the-go workers never miss important calls. From a single location to hundreds of geographically dispersed offices, XO has a service to meet your needs. When you are ready to look at a converged platform leveraging a world class IP infrastructure, we can transition you seamlessly and painlessly.
- Let XO serve as an extension of your Information Technology team and help manage your networks. XO’s professional services organization can help design, install and manage your company’s end-to-end voice and data networking and hosted IT needs, 24x7, so that you can focus critical resources on your core business.
- XO can help protect your networks, applications and information with Managed Security Solutions, private data networking, hosted IT services and a broad range of business continuity solutions to help protect your network, applications, information and maintain communications during a minor or major event.
- A company’s communication needs are ever changing with expanded use of certain applications and introduction of new applications. These changes have significant impact on the demands on your corporate network. XO provides the tools to help your business optimize the network and application performance as needs change.XO’s Application Performance provides the information necessary to ensure applications are running at the highest levels of performance and that you are getting the most out of your Application and network investments. Further, XO provides an entire suite of Hosted IT Solutions that allow you to further optimize your operations. By leveraging XO’s shared carrier class infrastructure, you engineer cost out of the network by eliminating administrative and technology refresh costs, while achieving performance enhancements and redundancies that would be cost prohibitive to achieve on a stand-alone basis.