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Terrasoft presentation @ IDCEE2014

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Terrasoft presentation @ IDCEE2014

  1. 1. Terrasoft
  2. 2. Terrasoft 500 experts 20%of CIS CRM market 12years on the market 6 000 customers
  3. 3. Boston Samara London 400partners around the world Riga Terrasoftgeography Moscow Kiev
  4. 4. Awards and recognition Bpm’onlineis positioned as a Facilitatorin Nucleus Research CRM Value Matrix
  5. 5. 1281%ROI within 3 months after bpm’onlineCRM deployment
  6. 6. Schneider Electric resellers in 28countries leveragebpm'online
  7. 7. Over3,500users take advantage of bpm’onlineapplication in their daily work
  8. 8. CRMphilosophyat bpm’onlineproducts
  9. 9. Campaigns Lead management Opportunity management Orders & invoices Customer service CRM
  10. 10. Campaigns Lead management Opportunity management Orders & invoices Customer service CRM
  11. 11. Campaigns Lead management Opportunity management Orders & invoices Customer service CRM
  12. 12. Campaigns Lead management Opportunity management Orders & invoices Customer service CRM
  13. 13. Lead generation Lead qualification Lead distribution Lead to opportunity conversion Prospecting Needs analysis Value Proposition Id. Decision Makers Perception Analysis Proposal Negotiation Contractation Order entry Order confirmation Order fulfillment Lead Opportunity Order Service
  14. 14. Lead generation Lead qualification Lead distribution Lead to opportunity conversion Prospecting Needs analysis Value Proposition Id. Decision Makers Perception Analysis Proposal Negotiation Contractation Order entry Order confirmation Order fulfillment Lead Opportunity Order Service
  15. 15. Lead generation Lead qualification Lead distribution Lead to opportunity conversion Prospecting Needs analysis Value Proposition Id. Decision Makers Perception Analysis Proposal Negotiation Contractation Order entry Order confirmation Order fulfillment Lead Opportunity Order Service
  16. 16. Lead generation Lead qualification Lead distribution Lead to opportunity conversion Prospecting Needs analysis Value Proposition Id. Decision Makers Perception Analysis Proposal Negotiation Contractation Order entry Order confirmation Order fulfillment Lead Opportunity Order Service
  17. 17. 360°customer view Segmentation Lead management Lead scoring Campaign management Omni-channelcommunications E-mail SMS Events Web-to-leadform Socialmedia Loyalty /reward program management Mobile capabilities for loyalty management bpm’onlinemarketing
  18. 18. Opportunitymanagement Orders and invoices Products and services Collaboration tools Quote management Contract management Document flow automation Project management Mobile capabilities for SFA 360°customer view Segmentation Lead management Lead scoring Campaign management Omni-channelcommunications E-mail SMS Events Web-to-leadform Socialmedia Loyalty /reward program management Mobile capabilities for loyalty management bpm’onlinemarketing bpm’onlinesales
  19. 19. Opportunitymanagement Orders and invoices Products and services Collaboration tools Quote management Contract management Document flow automation Project management Mobile capabilities for SFA 360°customer view Segmentation Lead management Lead scoring Campaign management Omni-channelcommunications E-mail SMS Events Web-to-leadform Socialmedia Loyalty /reward program management Mobile capabilities for loyalty management Case management Service level management Service catalogue management Knowledge management Feedback management Omni-channel communications Customer Portal bpm’onlinemarketing bpm’onlinesales bpm’onlinecustomer service
  20. 20. Business process management
  21. 21. BPM+CRM bpm’onlinekey advantage Out of the box reference processesfor sales, marketing and service.
  22. 22. Platform
  23. 23. Engaging interface that users love!
  24. 24. Mobile
  25. 25. Why bpm’online? BPM + Out of the box reference processes All-in-one platform for sales, marketing and service Engaging interface that users love!
  26. 26. Kiev 115a Krasnozvezdniyav. +38 (044) 363-31-33 info@terrasoft.ua www.terrasoft.ua Terrasoft

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