This course allows participants to see clearly how offices can be run efficiently and effectively. Whenever we think of making or shifting a career there are many things which go through our minds. There are various career options and we often wonder which one can give us a platform to outshine. With new emerging and upcoming academic trends, it has been observed that from the past few years management courses have gained tremendous popularity among the modern career aspirants and professionals. A lot of people are showing a great interest in taking the Office Management and Administration course as this course not only benefits academically but professionally as well. Call: 00971 4 3974905 WhatsApp:- 00971508530428 / 00971504130424 / 00971503068426 Email: mail@zabeelinstitute.ae

1. HOW TO MANAGE AN OFFICE PROFESSIONALLY
OFFICE MANAGEMENT SKILLS

2. Effective Office Management Skills
Program Overview
This course allows participants to see clearly how
offices can be run efficiently and effectively. This
extremely intensive course will concentrate on
providing you with all the skills and techniques you
need to run your office systems effectively, while also
equipping you with the ability to manage yourself &
the others around you. Designed carefully to enhance
your existing skills, it will provide you with a
valuable survival kit to deal with every aspect of your
role when you return to work. In a nutshell you will
have the know how & the confidence to create a
dynamic & stimulating office environment where
systems & people work effectively together to achieve
the desired results.
Who Should Attend?
This course would ideally suit staff responsible for
the planning & organizing of an office environment
or a team of people, e.g. office managers or
executive assistants. This programme will provide
new skills and develop confidence to be able to run
a smoother operation.

3. Course Objectives
• To understand the roles and responsibilities of an
office manager
• To examine recruitment procedures
• To be aware of, and deal with, health, safety and
environmental issues at work
• To understand effective office policies and
procedures
• To ensure the smooth running of the office at all
times
• To understand smart methods of filing and
adapting this to your business needs
• To understand different methods of filing, their
advantages and disadvantages
• To learn to manage time more effectively, using
planning and organizing skills
• To enhance communication skills
• To develop assertiveness skills
• To understand cultural differences
• To display a positive image at all times
• To learn to deal with difficult people, manage
upwards and manage your boss
What You Will Gain
• The ability to implement the tools and techniques
of the programme to increase your effectiveness
and efficiency
• Ways to schedule your time and prioritise your
daily life
• The ability to administratively manage an office
• The ability to manage office personnel

4. Course Coverage:
Understanding the Role of the
Office Manager
• Understanding the role of the office manager role:
– Functions – Roles – Responsibilities
• Clarifying expectations
How to communicate effectively
• Use different communication styles when needed
based on circumstances
• Express your ideas assertively, confidently and
precisely
• Ask the right questions for the right reasons
• Discover what you know about yourself and how
others think of you
• Avoid misunderstandings and overcome
communication barriers
• Empathize to establish trust & communicate
effectively
• Deliver your potentially negative message and
get a good response
• Read and interpret body language and gestures
while communicating with others
How to manage disagreements,
develop trust & understanding
• Recognise conflicts and their escalation over time
so you can address them more effectively
• Select an appropriate conflict resolution style
based on your needs to get maximum results
• Manage your emotions and influence others
emotionally when in conflicts
• Recognise Tactical Approaches used when
interacting with others that may lead to conflicts
and take appropriate steps to avoid a conflict
developing
• Negotiate over what you want and move on to a
win/win outcome
• Prevent destructive conflicts at the workplace

5. How to delegate the work
• Appreciate the importance of delegating to others
as a way to offload work and get more done in
your busy life
• Face your fear of delegation and learn to think
positively of delegating tasks to others
• Adopt an appropriate strategy to delegate the
right task to the right people at the right time and
in the right way
• Use a systematic step-by-step approach to brief
people on what you want to delegate to them
• Follow a number of important guidelines to
monitor the performance of the delegatee as well
as your own performance when delegating
• Coach and empower others to perform at their
peak and help them grow while completing a
delegated task
Multi Tasking and Effective Time
Management
• Re-evaluate and simplify your goals to increase
your productivity
• Focus on what is most important and use
techniques to simplify everything to boost your
productivity
• Use a series of techniques to save lost time in
meetings and use alternative means of communi
cation according to your needs
• Use a step-by-step technique to replace your bad
habits with good habits and increase your
productivity
• Automate your notes and tasks, program yourself
for good habits, engineer your environment and
monitor yourself to increase efficiency
• Improve your current time management system
using advanced GTD techniques on action
formulation, periodic review and prioritization
• Process e-mails systematically using advanced
e-mail management techniques such as
automation, task management, filtering and
frequency control

6. Planning and Organizing Skills
• Defining Planning & Organizing
• The Planning Cycle
• Setting Goals & Objectives
• Smart Goals
• Adjusting Goals
• The Key Elements Of The Planning Cycle
• Planning & Organizing Exercise
• The Key Elements Of Organizing
• Organizing Using A Gantt Chart
• Prioritising Workload For Effectiveness & Efficiency
• Planning & Organizing Exercise
• Improving Personal Organization
• Improving Your Work Environment:
Office Layout, Computer & Paperwork
• Work Smarter, Not Harder
Effective team Building Skills
• Identify how teams progress overtime and how
does this impact team members and the leaders’
leadership style
• Evaluate a team’s balance based on Team Roles and
use systematic methods to enhance the efficiency of
a team’s intercommunications
• Use empathic communication and increase your
understanding of emotional skills
• Deliver constructive feedback and praise efficiently
while paying attention to both verbal and
non-verbal communication
• Discover what you know about yourself and how
others think of you

7. Essential Negotiation Skills
• The critical importance of obust negotiation skills
• Understanding your counterpart
• Learn your strengths and play to them
• Tactics & counter tactics – a best practice approach
• Why win/win is the ultimate goal in any negotiation
Dealing with Difficult Situation -
People and Emotions
• Dealing with the organisational hierarchy
• Coping with those who know better
• How to handle emotions & feelings in a professional
way
• Conflict resolution – a best practice approach
• Dealing with the human crisis
Dealing with Pressure and Stress
• Coping with difficult problems
• The importance of keeping things in perspective
• Dealing with crisis scenarios
• Practical breathing techniquesHow to handle your
own stress
• Coping with others in stress

8. About Zabeel International
Zabeel Institute, established in 1988, is a leading
Educational and Training Institute for executives in
Dubai & is accredited by the Ministry of Education,
UAE. We offer training programs to professionals
from various industries like Administration, Engi-
neering, Construction, Projects, Accounts & Finance,
Management & Languages etc.
Zabeel International Advantages
• Over 25 Years Experience in training Professional
Executives
• Achiever of many QUALITY AWARDS for
training from 1988 till date
• Qualified and Certified Trainers
• Sophisticated Lab with High end machines and
Licensed software
• Certificates attested by the Ministry of Education,
UAE
• Vast resource materials for reference & course
materials
• Free online support for further assistance
• Free follow up orientation seminars, workshops
and placement assistance
Bur Dubai | Karama | Al Qusais | Deira | Knowledge Village | Abu Dhabi | Sharjah | RAK
Suite # 207, Apsara Super Market Building, Bank Street, Bur Dubai, Dubai, United Arab Emirates
UNITED ARAB EMIRATES
MINISTRY OF EDUCATION
600 52 4448
Email : mail@zabeelinstitute.ae
Web : www.zabeelinstitute.ae