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Communication with housekeeping
1. Housekeeping is an integral part of the areas into which a
lodging operation is divided.
Housekeeping’s primary communication takes place with the
front office and engineering departments
A strong relationship must exist with all the other departments
◦ Security
◦ Restaurant
◦ Reception
◦ Kitchen
◦ Laundry
◦ Maintenance
◦ Hall porter
◦ Accounts
Interdepartmental Communication 1
2. The front office must know at a given moment what
rooms have been cleaned and are available for
occupancy
Front office provides the A&D list
Housekeeping informs front office about rooms off
Housekeepers reports
Occupancy list
Informs of extra charges
Uniforms
Complaints
Interdepartmental Communication 2
3. Services requiring attention
Re-decoration arrangements
◦ Time involved
◦ Rooms prepared in advance
Uniforms
Care of equipment
Interdepartmental Communication 3
4. Wage information
◦ Pay increases
◦ Overtime
◦ Bonuses awarded etc
Invoices and inventories
Patty cash
Orders for equipment and supplies
Interdepartmental Communication 4
5. Fire prevention
Theft precaution
Lost property procedures
Key control
Interdepartmental Communication 5
6. Linen requirements
◦ Receipt of dirty
◦ Issue of clean
Guest laundry
Uniforms
Interdepartmental Communication 6
8. EMT list
Luggage removal
Loan of staff for messages and help house porters
Dry cleaning or laundry
Issue of linen during night and when
housekeeping is closed
Uniforms
Interdepartmental Communication 8
9. Linen
◦ Dirty to housekeeping
◦ Clean from housekeeping
Cleaning arrangements
Interdepartmental Communication 9
10. Linen
◦ Dirty to housekeeping
◦ Clean from housekeeping
Cleaning arrangements
Interdepartmental Communication 9