1.
Advance Website
Helpdesk Support
Ticket Management
: http://www.aagaminfotech.com
: business@aagaminfotech.com
: +91-910-664-9361

2.
Advance website helpdesk ticket and issue
management odoo module This odoo
advance website helpdesk helps customers
to create and manage support tickets and
recorded their issues to wards products in
just few clicks. odoo advance support
tickets portal helpdesk module also allow
customers ti create tickets with odoo
website .
Advance odoo website helpdesk odoo
module supported in odoo version 16,
15, 14 and 13 with enterprise and
community both

3.
Odoo Advance website Helpdesk Support
Ticket Module allows you to manage and
create Support Tickets for customers and
access Ticket Portal for complete Issue
Management. Customer also able to create
support tickets with odoo website.
Advance website helpdesk integrate
companies and customers digitally
customers can create tickets and record
their query and at other companies can
see customers quarries in tickets and
resolve this quarries on time .

4.
Helpdesk Support Ticket management module
supported Odoo V16, V15, V14, V13 with Multiple
anguages supported (English, Arabic, Chinese
Traditional, Chinese Simplified, Danish-dansk,
Dutch-Nederlands, Spanish - Español, French-
français,Russia-Russian) in odoo backend.

5.
Customers can create support tickets with
attachment of documents from the odoo website.
Create Teams, Support Manager for assign tickets,
track status of tickets.
Team manager, Team Leader, users create tickets
from the odoo website helpdesk admin and from
the portal system.

6.
Add SLA policy for finish tickets on time.
Team member only see his tickets, automatically
assign tikets, manually assign tickets. Support
manager assign tickets, track tickets status, track
team activity.
Customers can create support tickets via support
email and received Created ticket detail in email.
Team member only see his tickets, automatically
assign tikets, manually assign tickets. Support
manager assign tickets, track tickets status, track
team activity.

7.
Odoo Helpdesk dashboard with chart available
for monitoring all activity of the helpdesk system
in odoo backend.
Allow customers to create a ticket by odoo
Helpdesk Website form, the ticket automatically
creates at odoo backend
Customers can check the status of all submitted
support tickets in the Account section of the odoo
website

8.
Admin user, Support manager assign tickets to
support agents, team from odoo backend.
Customer upload document file in attachment and
Support team can check document to provide
support to customers.
Support Agent, Team or technician fill timesheets
on a ticket to provides paid support to customers

9.
Chatterbox for customers and support agents,
technicians manage tickets with tech support
portal, and support managers can communicate
to team.
The Support Manager or Support Agent can close
tickets and send the invoice to customers
through the customer support system
Email notification settings for every activity of
support tickets

10.
Create customer support ticket invoices from
timesheets in the Customer Support and
Helpdesk system in Odoo
Odoo helpdesk comes with the feature of call
center management within the odoo website
helpdesk support ticket and Issue management
module, which allows creating tasks for helpdesk
tickets

11.
The support manager easily creates an invoice
with the help of timesheets with a few clicks
The support agent can inform customers to
manage helpdesk ticket stages under support
tickets in odoo
The customer submits the ticket subject so the
support agent or support manager can understand
the customer ticket and provide support

12.
The customer can submit rating and review/
comments on particular ticket
The customer can login and close their ticket from
website helpdesk frontend
Filter option in odoo backend for view customer
ratings and review/comments

13.
With the help of an Online ticketing system for
customer support in Odoo, you can create
tickets, show tickets and search tickets by filling
up the customer ticket form
Odoo Website Helpdesk and Support System
Module allows you to view tickets with data such
as Kanban View, Calendar View, List view, Activity
View, and much more

14.
Roles and Rights - set roles and rights to support
agent/helpdesk employee for work in helpdesk
system
Odoo Website HelpDesk Ticket Filter Options
with Team, Assigned, Date with Status display
Create Sale Orders, Invoices, Purchase Orders
from Tickets

15.
(New Feature)

16.
Support User of
this helpdesk
support module

17.
Helpdesk Advance Setting
for
SLA Policy, Sales, Invoice
and Purchase Order Creation..

18.
Helpdesk Team
Detail Add
Support Users,
Manage Team
and Set Assign
tickets method.

19.
Add SLA Policies.

20.
Website Support
Ticket Attachment
Configuration

21.
Please see
Advance Website Helpdesk
Support Ticket Management Module
more details in odoo apps.
: http://www.aagaminfotech.com
: business@aagaminfotech.com
: +91-910-664-9361