2. • DEFINITIONS:
“COMMUNICATION is a process of passing
information and understanding from one person
to another.” -Keith Davis
Electronic mail, most commonly referred to as
email, is a method of exchanging digital messages
from an author to one or more recipients.
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3. • Email is quick or easy and even costs low.
• Non-verbal communication.
• Email communication is broadly important for
business growth.
• Maintains a connection with your supporters.
• Keeps record of conversations.
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4. • Emails are fast.
• You can attach documents or files.
• Emails do not use paper.
• Advertisement.
• Low cost.
• Easy to create.
• Easy to share.
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5. • Spam mails.
• Mailbox gets flooded.
• Not everyone has internet.
• Lack of verbal communication.
• Misunderstandings occur.
• Emails carry viruses.
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6. Get the email address correct.
Use correct formatting.
Think before you write.
Don’t use for firing a person.
Make sure the subject line is relevant and
informative.
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7. Close with a thank you.
Keep the message short, meaningful and aim for
clarity.
Reflect on the tone of your message.
Don’t discuss multiple subjects in a single line.
Reply to your emails. Don’t reply in anger.
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8. Do not expect or demand an immediate
response.
Do not forward messages without permission.
Know that people from different culture speak
and write differently.
Mention the attached documents clearly in the
email body.
No shortcuts.
Double check before sending.
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10. • Which of the following messages would you send
in an email?
1. Firing an employee?
2. Private message to a co-worker criticizing
another co-worker?
3. Agendas for an upcoming meetings?
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