1. Abd Elrahman Fedawy
Address: Doha, State of Qatar
Mobile Number: +974 7750 8944
Email: Abdelrahman200023@hotmail.com
Profile
Dedicated Store manager with over 4 years of experience, Outstanding interpersonal, negotiation, and
mediation skills, Adept at cost control; reduced labor and cost of goods by 15% through strategic
staffing and budget development.
Experience
Edible Arrangements
U.S Franchise
June 2013 up to present
Doha, State of Qatar
Etisalat Misr
November 2011 to June 2013
Vodafone Egypt
Dec 2010 to Aug2011
Store Manager
Duties and responsibilities:
 Drive sales, monitor performance and identify commercial opportunities and make
recommendations to meet and exceed sales targets.
 Direct calls and respond to inquiries replying to the emails received by the clients.
 Inventory control-record all purchases at retail and compare to physical counts.
 Developing, implementing and maintaining a business plan for the store.
 Ensure proper handling of daily receipts, balanced registers and bank account,
prepared and made deposits.
 Arranging promotional events, and assessing the results of a marketing campaign.
 Plans and prepares work schedules and assigns employees to specific duties.
 Ensure all Company policies and procedures are implemented and adhered to Coach
and motivate team to enhance performance and produce quality work.
 Open new stores / Design and implement all marketing activities.
Executive Sales & Marketing
Duties and responsibilities:
 Sell Etisalat services and products according to customer needs and provide
customers with requested information.
 Handle all multitasking function (i.e. cash - inventory).
 Ensure the quality of the services provided, and resolve customer problems.
 Prepares reports by collecting, analyzing, and summarizing information.
 Liaising with the Area Manager to develop innovative marketing strategies.
 Achieve and maintain the Company prescribed sales standards for area of operation,
which improves and maintains company and brand image.
 Achieve or exceed the allocated sales target.
Customer Care Representative
Duties and responsibilities:
 Answer phones and respond to customer requests via phone and email.
 Project a professional company image through phone interaction.
 Identify, research, and resolve customer issues using the computer systems.
 Provide customers with product and service information.
 Follow-up on customer inquiries to make sure highest satisfaction is achieved.
 Research billing issues and make recommendations to optimize accounts.
 Achieve company’s targets (Productivity, talk time, after call, hold, and first call
resolution).

2. Educational Qualifications
Cairo University
2006 - 2010
Languages
Courses & Skills
Courses
Skills
Personal information
B.A Oriental Language, General, Faculty of Arts
 Arabic (Mother Tongue)
 English (Excellent command both Written and spoken)
 Hebrew (Excellent command both Written and spoken)
 ICDL Microsoft Office (Word, Excel, Outlook, Power Point).
 English Course in British institute.
 Leadership Course (being able to take responsibility,
lead/mentor others, etc).
 Marketing strategies Course in British Embassy.
 Manage self to achieve work objectives.
 Problems solving skills and interpersonal skills.
 Good business knowledge, Responsibility, Practical,
Dedication, and strong analytical skills.
 Ability to learn rules, new technologies, regulations,
policies, understanding job related instructions &
procedures (Desire to learn).
 Understanding team dynamics and encouraging good
relationship.
 Ability to Analysis Customer Relationship Management
(CRM) system data in response to channel marketing
initiatives.
D.O.B 29.8.1989
Nationality Egyptian
Marital status Single
Military Status Delayed
Reference
Reference
Available Upon Request