Congres ABF
Polyvalence et spécialisation
Front and Back office
1. Why
(qualified LIS staff was not used uptimal)
2. Efficiency
Too many small organizations- span o...
Up Scale
73 library foundations in 73
municipalities
56 municipalities with 22 foundations
Netherlands
Gelderland
Library staff
LIS qualified lost too much time with non-LIS things
Digital enviremont changed task of non-LIS staff
Retail...
Retail
Retail
Retail
Self service
Front Office
1. Direct costumer contact
2. Business as usal
3. Costumized library visits
4. No desks
5. Self service
6. Re...
Back Office
1. Focus on policy
2. Account manager on education
3. Development of projects and programs (front office will
...
Questions?
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Congrès ABF 2014 - Compétences et formation : Polyvalence et spécialisation - Ingrid Bon

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Congrès ABF 2014
Jeudi 19 juin 2014 à 16h30

Intervention d'Ingrid Bon, bibliothécaire consultant pour la jeunesse et la promotion de la lecture, Arnhem, Pays-Bas

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Congrès ABF 2014 - Compétences et formation : Polyvalence et spécialisation - Ingrid Bon

  1. 1. Congres ABF Polyvalence et spécialisation
  2. 2. Front and Back office 1. Why (qualified LIS staff was not used uptimal) 2. Efficiency Too many small organizations- span of control 3. Library 1.0 was out of date 4. Retail concept introduction
  3. 3. Up Scale 73 library foundations in 73 municipalities 56 municipalities with 22 foundations
  4. 4. Netherlands
  5. 5. Gelderland
  6. 6. Library staff LIS qualified lost too much time with non-LIS things Digital enviremont changed task of non-LIS staff Retail New job descriptions Front and Back Office
  7. 7. Retail
  8. 8. Retail
  9. 9. Retail
  10. 10. Self service
  11. 11. Front Office 1. Direct costumer contact 2. Business as usal 3. Costumized library visits 4. No desks 5. Self service 6. Retail 7. Know you collections INSIDE the library 8. Questions we want and questions we do not want
  12. 12. Back Office 1. Focus on policy 2. Account manager on education 3. Development of projects and programs (front office will perform based on this) 4. Network, specialist meetings 5. Collection; central collection policy 6. PR 7. National programs
  13. 13. Questions?

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