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BS-02

  1. 1. Communication Skills
  2. 2. Key elements of effective communication 5 W’s & 1 H • • • • • • Who am I? Who am I communicating with? What am I communicating? When do I communicate? Why do I communicate? How do I communicate? Trainings by Vidya Bhagwat
  3. 3. Elements of Non-verbal communication • • • • • • Tone of voice Eye movement Eye-contact Posture Hand gestures Facial expressions Trainings by Vidya Bhagwat
  4. 4. Blocks in communication • • • • • • • • Emotional blocks Perception blocks Habitual block Environmental blocks Cultural block Language related block Intellectual blocks Impatience/undue hurry Trainings by Vidya Bhagwat
  5. 5. Attitude for good communication • • • • • • • • • • Visualize Be flexible Empathize and be likable Commit to being truthful: Keep the promises Eliminate negative feelings Be receptive to new ideas Take responsibility Respect the other person’s point of view Recognize the impact of stress on communication Be real Trainings by Vidya Bhagwat
  6. 6. Summary • Effective Communication is the Key to our Success as Communicators. • Only the appropriate person must communicate. • Understand the needs of the people you are communicating with. • Be clear about what you wish to communicate. Trainings by Vidya Bhagwat
  7. 7. Summary • Communicate with an open mind • Communicate in a pleasant way • Your body language is critical to your success as a Communicator • Your gestures, postures, eye contact and facial expression demonstrate your level of confidence/ nervousness Trainings by Vidya Bhagwat
  8. 8. Assignments 1. List down certain gestures used in our day-to-day life and what do they indicate. 2. Analyze different situations where in your communication skills would be tested while interacting with others. 3. Imagine a customer who is not convinced with your product. List down the communication blocks that exist and how you would overcome them. Trainings by Vidya Bhagwat
  9. 9. Trainings by Vidya Bhagwat

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