1. People Management

2. Introduction
An effective workforce is the lifeblood of any successful
business. People management is a dynamic process that, if
carried out properly, can reap rewards for businesses of all
sizes. While it is an area that requires constant attention,
hitting the right mark with your employees will encourage
maximum performance, keep staff turnover to a minimum,
and ultimately give long-term plans room to breathe.
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3. People Management Tips
• Be professional
• Know your people
• Be friendly and approachable
• Encourage new ideas
• Set up lasting incentives
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• Training and development

4. Conflict Resolution
"Interest-Based Relational Approach
• Make sure that good relationships are the first priority
• Keep people and problems separate
• Pay attention to the interests that are being presented
• Listen first; talk second
• Set out the "Facts":
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• Explore options together

5. A Conflict Resolution Process
Step One: Set the Scene
Step Two: Gather Information
Step Three: Agree the Problem
Step Four: Brainstorm Possible Solutions
Step Five: Negotiate a Solution
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6. From the Harvard Business Review
Tips on Managing Difficult People
• Three Ways to Deal with a Passive-Aggressive Colleague
– Give feedback
– Focus on work, not the person
– Ask for commitment
• Three Tips for Resolving a Conflict with Your Co-worker
– Identify common ground
– Hear your co-worker out
– Propose a solution
• Turn Your Competitors into Allies
• Stop Being So Nice
– Reflect
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– Get feedback
– Experiment

7. Assignments
1. List down five techniques that you think are helpful in
resolving conflicts.
2. What skills are required to be a good ‘people’s person’?
3. Prepare a checklist of all the skills mentioned above
indicating the skills you possess.
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8. Trainings by Vidya Bhagwat