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MIS Report on CRM Dept. in automobile industry

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ABHIJEET SINHA
ABHIJEET SINHA

Hi, This presentation describe what is MIS,MIS Report and Customer Care? How MIS helps the company in there various Dept? This presentation i made with my real industrial experience and my MBA education.

1 of 23
M I S Report CUSTOMER SUPPORT DEPARTMENT Abhijeet Sinha CONTACT US : Toll free number : 1800228080 SMS : 'levercare' to 54555 (BSNL 4555) Address : PO Box No 1470, mumbai 400099 Email : http:// www.hll.com/contact_us.htm #
? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reports ,[object Object],[object Object],[object Object],[object Object]
Customer Queries ,[object Object],[object Object],[object Object],DIRECT CUSTOMER SUPPORT CUSTOMER NAME PERSONAL DETAILS TIME OF CALL QUERY SOLUTION FEEDBACK T O T A L .
Customer Queries ,[object Object],[object Object],[object Object],TELEPHONE CUSTOMER SUPPORT CUSTOMER NAME PERSONAL DETAILS TIME OF CALL QUERY SOLUTION FEEDBACK T O T A L .
Customer Queries ,[object Object],[object Object],[object Object],INTERNET CUSTOMER SUPPORT CUSTOMER NAME PERSONAL DETAILS TIME OF CALL QUERY SOLUTION FEEDBACK T O T A L .
Customer Database ,[object Object],[object Object],[object Object],DATE TIME MEDIUM QUERY SOLUTION FEEDBACK CALL ID
Employee Database EMPLOYEE ID NAME MEDIUM TOTAL CALLS PER DAY AVERAGE HANDLING TIME SATISFIED CUSTOMER AVERAGE CALLS PER DAY COMMUNIATION/OVERALL PERFORMANCE
Daily Productive Report Sheet DIRECT TELEPHONE INTERNET EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES TOTAL TOTAL TOTAL
 
 
 
“ Our Company’s City wise Performance”
 
“ Attention To Quality Department”
 
“” Alarming situation”” - SUPPLY CHAIN MGMT or DISTRIBUTION DEPT.
 
“ May be these Complaints lead to stagnant or lesser sales growth of Company”
 
“ Don’t wait for the Opportunities Just create Opportunities”:- BUSINESS DEVELOPMENT DEPT
“ Thank you CUSTOMERS” ,[object Object],[object Object],[object Object]
 

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MIS Report on CRM Dept. in automobile industry

  • 1. M I S Report CUSTOMER SUPPORT DEPARTMENT Abhijeet Sinha CONTACT US : Toll free number : 1800228080 SMS : 'levercare' to 54555 (BSNL 4555) Address : PO Box No 1470, mumbai 400099 Email : http:// www.hll.com/contact_us.htm #
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Employee Database EMPLOYEE ID NAME MEDIUM TOTAL CALLS PER DAY AVERAGE HANDLING TIME SATISFIED CUSTOMER AVERAGE CALLS PER DAY COMMUNIATION/OVERALL PERFORMANCE
  • 9. Daily Productive Report Sheet DIRECT TELEPHONE INTERNET EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES EMPLOYEE ID TOTAL QUERIES RESOLVED QUERIES TOTAL TOTAL TOTAL
  • 10.  
  • 11.  
  • 12.  
  • 13. “ Our Company’s City wise Performance”
  • 14.  
  • 15. “ Attention To Quality Department”
  • 16.  
  • 17. “” Alarming situation”” - SUPPLY CHAIN MGMT or DISTRIBUTION DEPT.
  • 18.  
  • 19. “ May be these Complaints lead to stagnant or lesser sales growth of Company”
  • 20.  
  • 21. “ Don’t wait for the Opportunities Just create Opportunities”:- BUSINESS DEVELOPMENT DEPT
  • 22.
  • 23.