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How to Graduate From Email Support

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ACA IT-Solutions
ACA IT-Solutions

It can be a daunting challenge for an organization to transition from an embedded email culture to a more structured solution like JIRA Service Desk. This problem is compounded when external partners are involved. Through practical customer examples, we will cover how to iteratively graduate from email support, and set up a full-blown service desk. This talk was presented by Tom Moors at the Atlassian Summit 2014 on Sept 10, 2:00 PM – 2:20 PM.

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How to Graduate From Email Support TOM MOORS • ACA IT-SOLUTIONS • @TOMMOORS
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Belgium
Belgium 2 - USA 1 #atlassiansummit http://sacramento.cbslocal.com/2014/07/01/usa-ousted-from-world-cup-with-overtime-loss/
Who is Tom Moors?
600 mails per day
3,000 mails per week
more than 12,000 mails per month
Our Journey Nursery School Primary School Secondary School University
#atlassiansummit https://www.flickr.com/photos/mattbrowne/556129450
Support
Our Journey Nursery School Primary School Secondary School University
Support
Our Journey Nursery School Primary School Secondary School University
#atlassiansummit
https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue
https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui
<< Workflow >>
https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner
Combine Flows Valiantys Exocet Create on Transition for JIRA
Support
Our Journey Nursery School Primary School Secondary School University
#atlassiansummit https://www.flickr.com/photos/100095819@N06/14318481807
#atlassiansummit https://www.flickr.com/photos/lordisgood/14513456410
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https://www.flickr.com/photos/29487767@N02/2855271953
<< Improved portal https://www.flickr.com/photos/puyo/1813133102 >>
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<< Data-driven change >> https://www.flickr.com/photos/wwarby/4915969081
Thank you! blogs.aca-it.be TOM MOORS • ACA IT-SOLUTIONS • TOM.MOORS@ACA-IT.BE • @TOMMOORS

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How to Graduate From Email Support