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Accenture Technology Vision 2019 Ireland Findings: The Post Digital Era is Here

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Accenture's Technology Vision 2019 surveyed over 100 Irish business and IT executives to identify five distinct trends in digital transformation that are impacting business leaders today.​

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Accenture Technology Vision 2019 Ireland Findings: The Post Digital Era is Here

  1. 1. #TechVision2019 The post-digital era is upon us AREYOU READYFOR WHAT’SNEXT? TECHNOLOGYVISION2019 IRELANDSURVEYRESULTS
  2. 2. #TechVision2019 SURVEY DEMOGRAPHICS accenture.com/technologyvision 2
  3. 3. Copyright © 2018 Accenture. All rights reserved. 3
  4. 4. 4 THESURVEYWASFIELDEDOCTOBER– DECEMBER2018 Global n = 6672 116Ireland 137 334 81 306 296 133 411 133 318 329 297 60 116 295 61 30 67 56 109 62 284 264 96 60 133 372 1,832 Argentina Australia Austria Brazil Canada Chile China Colombia France Germany India Indonesia Ireland Japan Malaysia Peru Poland Portugal Saudi Arabia Singapore South Africa Spain Switzerland Thailand United Arab Emirates United Kingdom United States Ireland n = 116 113 198 784 132 602 78 143 529 577 130 166 131 82 86 535 655 52 311 565 130 166 507 Aerospace & Defense Automotive Banking Chemicals Consumer Goods & Services Healthcare Payor Healthcare Provider Industrial Equipment Insurance Life Sciences Media Metals & Mining Oil & Gas – Downstream Oil & Gas – Upstream Public Service (Not… Retail Semiconductors Software and Platforms… Telecommunications Transportation passenger Travel (including Airlines,… Utilities 28 18 14 17 16 10 8 5 Banking Consumer Goods & Services Industrial Equipment Insurance Public Service (Not including Education) Retail Telecommunications Utilities Respondent LocationRespondent Location Industry Industry
  5. 5. 5 THESURVEYWASFIELDEDOCTOBER– DECEMBER2018 Revenue Title Job Global n = 6672 Ireland n = 116 34% 10% 13% 22% 20% $1-$5.9 billion $6-9.9 billion $10-$19.9 billion $20-$49.9 billion $500 million-$999 million 64% 36% Business IT 18% 17% 9% 9% 9% 6% 6% 5% 4% 4% 3% 3% 3% 2% Chief Operating Officer Chief Finance Officer Chief Marketing Officer Director, IT Director, Line of Business (Non IT- related) Chief Information Security Officer Chief Technology Officer Chief Strategy Officer Chief Security Officer Director of Technology Chief Information Officer Chief Mobility Officer Director of Business Function (Non IT-related) Other C-suite title Revenue Title Job 35% 19% 17% 22% 3% 1% 3% $1-$5.9 billion $6-9.9 billion $10-$19.9 billion $20-$49.9 billion $50 billion or more $250 million-$500 million $500 million-$999 million 49% 51% Business IT 13% 13% 13% 11% 9% 8% 7% 7% 6% 4% 3% 2% 1% 1% Chief Information Officer Chief Operating Officer Director, IT Chief Technology Officer Chief Finance Officer Director of Business Function (Non IT-related) Director of Technology Chief Marketing Officer Director, Line of Business (Non IT- related) Chief Strategy Officer Chief Information Security Officer Chief Security Officer Chief Mobility Officer Other C-suite title
  6. 6. #TechVision2019 EXECUTIVE SUMMARY accenture.com/technologyvision 6
  7. 7. TREND 4 SECURE US TO SECURE ME Enterprises are not victims, they’re vectors TREND 3 HUMAN+ WORKER Change the workplace or hinder the workforce TREND 5 MYMARKETS Meet consumers’ needs at the speed of now TREND 2 GET TO KNOW ME Unlock unique consumers and unique opportunities #TechVision2019 TREND 1 DARQ POWER Understanding the DNA of DARQ accenture.com/technologyvision 7 80% are already experimenting with one of more DARQ technologies 74% agree digital demographics give their organizations a new way to identify market opportunities for unmet customer needs 73% agree their employees are more digital mature than their organization, resulting in a workforce that is “waiting” for the organization to catch up 28% Only 28% report that they know that their ecosystem partners are working diligently, like they are, to be compliant and resilient with regard to security 76% agree the integration of customization and real-time delivery is the next big wave of competitive advantage Ireland Summary
  8. 8. #TechVision2019 POST-DIGITAL ERA accenture.com/technologyvision 8
  9. 9. #TechVision2019 Anemergenceofapost-digital worldwheretechnologyis thefabricofreality Companies are using technology to meet people wherever they are, at any moment in time. The digital saturation of reality has granted companies exceptional capabilities. They can understand their customers with a new depth of granularity. They have more channels than ever to reach those consumers. And with many companies already starting down the digital path, there are more digital ecosystems and more potential partners to help companies create holistic experiences. accenture.com/technologyvision 9
  10. 10. 6% 49% 45% Significantly accelerated Accelerated Stayed the same Slowed 10% 53% 36% 89%ofIrishexecutives reportthatthepaceof innovationintheir organizationshas acceleratedoverthe pastthreeyearsdueto emergingtechnologies accenture.com/technologyvision 10 How have emerging technologies changed the pace of innovation in your organization over the past three years? Global n = 6672; Ireland n = 116 IrelandGlobal
  11. 11. 46% 33% 66% of Irish executives agree SMAC has moved beyond adoption silos to become part of the core technology foundation for their organizations 37% 29% Agree Strongly Agree SMAChasmovedtothecore Please indicate the change SMAC technologies have made in your organization over the past five years #TechVision2019 accenture.com/technologyvision 11 28% 44% 21% 5% 1% 1% 24% 49% 15% 8% 1% 3% 1 - Transformational 2 - Extensive 3 - Incremental 4 - No noticeable impact 5 - Negative impact 6 - Don't know Ireland Ireland Global Global n = 6672; Ireland n = 116 Global 79% 66%
  12. 12. #TechVision2019 New technologies are catalysts for change, offering extraordinary new business capabilities. Distributed ledger technology, artificial intelligence (AI), extended reality (XR) and quantum computing will be the next set of new technologies to spark a step change, letting businesses reimagine entire industries. DARQ POWER Understanding the DNA of DARQ TREND 1 accenture.com/technologyvision 12
  13. 13. #TechVision2019 Collectively, they will open new pathways into the future accenture.com/technologyvision Individually, these four technologies represent opportunities for businesses to differentiate their products and services DISTRIBUTED LEDGERS Distributed ledgers will expand networks by eliminating the need for trusted third parties ARTIFICIAL INTELLIGENCE (AI) AI already plays a role in optimizing processes and influencing strategic decision-making EXTENDED REALITY (XR) Extended reality, an immersive technology, creates entirely new ways for people to experience and engage with the world around them QUANTUM Quantum technology will usher in novel ways to approach and solve the hardest computational problems 13
  14. 14. 14 TECHNOLOGIESRANKEDBYEXECUTIVESINTERMS OFWHICHWILLHAVETHEGREATESTIMPACTON THEIRORGANIZATIONOVERTHENEXT3YEARS 28% 15% 29% 25% 26% 17% 28% 26% 24% 24% 22% 27% 19% 41% 18% 19% Distributed Ledgers / Blockchain Artificial Intelligence Extended Reality Quantum Computing Greatest impact Second greatest impact Third greatest impact Fourth greatest impact 31% 17% 16% 30% 24% 20% 31% 20% 20% 23% 23% 28% 20% 34% 24% 16% Distributed Ledgers / Blockchain Artificial Intelligence Extended Reality Quantum Computing When asked to rank which of the DARQ technologies will have the greatest impact on their organization over the next three years, 34% of executives ranked AI number one Global Ireland Global n = 6672; Ireland n = 116 accenture.com/technologyvision
  15. 15. Like SMAC, DARQ technologies will be greater together than they are separately SomeDARQtechnologiesmayseemmore impactfultoday,butexploringallfourwillbe crucialtotakeadvantageofcombinatorialeffects How do you anticipate the combination of DARQ technologies will transform your organization over the next three years? #TechVision2019 accenture.com/technologyvision 15 28% 41% 23% 5% 1% 1% 26% 46% 14% 9% 3% 3% 1 - Transformational 2 - Extensive 3 - Incremental 4 - No noticeable impact 5 - Negative impact 6 - Don't know Ireland Global Global n = 6672; Ireland n = 116
  16. 16. 2% 18% 24% 25% 22% 7% Adopted across multiple business units Adopted in one business unit Piloting Evaluating or planning to pilot Not planning or evaluating for adoption Don't know 8% 12% 17% 25% 30% 8% 80% of Irish executives are currently experimenting with one or more DARQ technologies accenture.com/technologyvision 16 Please indicate your organization’s stage of adoption for each of the following emerging technologies today Artificial Intelligence Distributed Ledgers/Blockchain Extended Reality 3% 15% 23% 27% 23% 9% 8% 9% 19% 23% 31% 9% 3% 13% 22% 27% 24% 11% 9% 10% 15% 20% 37% 9% Ireland Ireland Ireland Global n = 6672; Ireland n = 116 Global Global Global
  17. 17. #TechVision2019 Technology-driven interactions are creating an expanding technology identity for every consumer. This living foundation of knowledge will be key to not only understanding the next generation of consumers, but also to delivering rich, individualized, experience- based relationships in the post-digital age. GETTO KNOWME Unlock unique consumers and unique opportunities TREND 2 accenture.com/technologyvision 17
  18. 18. Companiesarebuildingarichview oftheircustomers’digitalactivities andtheirtechnologyidentities Technology-driven interactions are creating an expanding technology identity for every consumer This living foundation of knowledge will be key to not only understanding the next generation of consumers, but also to delivering rich, individualized, experience-based relationships in the post-digital age accenture.com/technologyvision 18 #TechVision2019
  19. 19. 37% 37% Agree Strongly Agree 45% 38% 74%ofIrishITandBusiness executivesbelievethatdigital demographicsgivetheir organizationanewwaytoidentify marketopportunitiesforunmet customerneeds accenture.com/technologyvision 19 Ireland Global n = 6672; Ireland n = 116 83% 74% Global
  20. 20. 20 EXECUTIVESREPORTTHATCONSUMERDIGITAL DEMOGRAPHICSISEXPANDINGTHENUMBEROF WAYSTHEYDELIVERPRODUCTSANDSERVICES 23% 52% 22% 2% 1% 29% 42% 28% 0% 1% 1 - Extensively 2 - Significantly 3 - Moderately 4 - Somewhat 5 - Not at all Ireland Global Global n = 6672; Ireland n = 116 To what extent is consumer digital demographic information expanding the number of ways your organization delivers products and services to your customer base? (i.e., number of digital devices and channels, and consumers’ attitudes and preferences for interacting with your organization)?
  21. 21. 45% 37% Agree Strongly Agree accenture.com/technologyvision 21 #TechVision2019 74%ofIrishexecutives believethatconsumers’ digitaldemographics(vs. traditionaldemographics) areincreasinglybecoming amorepowerfulwayto understandtheir organization’scustomers. 41% 33%Ireland 82% 74% Global
  22. 22. 22 EXECUTIVESEXPECTTHEAMOUNTOFDATATO INCREASEABOUTCONSUMERS’DIGITAL DEMOGRAPHICSOVERTHENEXTTWOYEARS How do you expect the amount of data your organization manages about consumers’ digital demographics to change over the next two years? 26% 52% 19% 3% 0% 32% 43% 21% 3% 1% 1 - Exponentially increase 2 - Significantly increase 3 - Moderately increase 4 - Stay the same 5 - Decrease Ireland Global Global n = 6672; Ireland n = 116
  23. 23. #TechVision2019 Workforces are becoming human+: each individual worker is empowered by their skillsets and knowledge plus a new, constantly growing set of capabilities made possible through technology. Now, companies must adapt the technology strategies that successfully created this next-generation workforce to support a new way of working in the post-digital age. HUMAN+ WORKER Change the workplace or hinder the workforce TREND 3 accenture.com/technologyvision 23
  24. 24. Businessesmustfindnewways tosupportandbenefitfroman increasinglyhuman+workforce Workforces are becoming human+: each individual worker is empowered by their skillsets and knowledge, plus a new, constantly growing set of capabilities made possible through technology Now, businesses must adapt the technology strategies that successfully created this next-generation workforce to support a new way of working in the post-digital age #TechVision2019 accenture.com/technologyvision 24
  25. 25. 73%ofIrishexecutivesagreetheir employeesaremoredigitallymaturethan theirorganization,resultinginaworkforce “waiting”fortheorganizationtocatchup 46% 27% Agree Strongly Agree 41% 30% 25 #TechVision2019 accenture.com/technologyvision Ireland 71% 73% Global n = 6672; Ireland n = 116 Global
  26. 26. Training/ reskilling/ upskilling 6% 48% 29% 13% 4% 1 - Never 2 - Within 2 years 3 - In 3-4 years 4 - In 5 years or more 5 - Not Applicable Almost half of global executives believe their HR organization will routinely use AI HR functions within the next two years accenture.com/technologyvision 26 By when do you envision your HR organization will routinely use AI for the listed HR functions? Recruiting & Hiring Talent retention & engagement 6% 43% 27% 18% 6% 5% 48% 32% 13% 3% 5% 47% 31% 13% 4% 9% 39% 34% 12% 6% 7% 40% 33% 16% 5% Ireland Ireland Ireland Global n = 6672; Ireland n = 116 Global Global Global
  27. 27. 27 15%16% 47% 14% 32% 23% 30% 32% 19% 20% 13% 5% 22% 8%6% In 3 yearsTodayPast 3 years What percent of your workforce has moved/will move into new roles requiring substantial reskilling within your organization due to the impact of technology? 11% 21% 44% 16% 34% 31% 30% 28% 15% 26% 13% 5% 17% 4%4% In 3 yearsTodayPast 3 years 5 - More than 80% 4 - 61%-80% 3 - 41%-60% 2 - 20%-40% 1 - Less than 20% Global Ireland Global n = 6672; Ireland n = 116
  28. 28. 64% of Irish executives believe that increased employee velocity – the speed at which members of the workforce move between roles and organizations – has increased the need for reskilling in their organization #TechVision2019 accenture.com/technologyvision 28 Ireland 78% 64% Global n = 6672; Ireland n = 116 Global 46% 32% 37% 27% Agree Strongly Agree
  29. 29. #TechVision2019 While ecosystem-driven business depends on interconnectedness, those connections increase companies’ exposure to risks. Leading businesses are recognizing that just as they already collaborate with entire ecosystems to deliver best-in-class products, services, and experiences, it’s time security joins that effort as well. SECUREUS TOSECUREMEEnterprises are not victims, they’re vectors TREND 4 accenture.com/technologyvision 29
  30. 30. 30 Securityinanecosystem-drivenworld isnolongeraboutprotectingoneself— it’saboutprotectingeveryone While ecosystem-driven business depends on interconnectedness, those connections increase companies’ exposure to risks Leading businesses are recognizing that just as they already collaborate with entire ecosystems to deliver best-in-class products, services, and experiences, it’s time security joins that effort as well. #TechVision2019 accenture.com/technologyvision
  31. 31. 31 17% 37% 45% Extremely important Very important Somewhat important Not important at all 9% 41% 49% How important are the following to your organization’s consideration of ecosystem partners? TRUSTANDSECURITYPOSTURE AREBECOMINGIMPORTANT CONSIDERATIONSOF ECOSYSTEMPARTNERS Customer trust in the ecosystem partner Security posture of the ecosystem partner 8% 42% 50% 13% 41% 47% Ireland Ireland Global n = 6672; Ireland n = 116 Global Global accenture.com/technologyvision
  32. 32. 32 EXECUTIVESEXPRESSCONFIDENCEINHOW ECOSYSTEMPARTNERSPERCEIVETHEIR ORGANIZATIONS’SECURITY… How do you believe prospective ecosystem partners perceive the security of your organization? 32% 52% 15% 1%1% 41% 47% 12% 0%1% Excellent Very good Adequate Inadequate N/A Ireland Global n = 6672; Ireland n = 116 Global accenture.com/technologyvision
  33. 33. 33 #TechVision2019 …Butonly28%reporttheyknowtheir ecosystempartnersareworkingdiligently tobecompliantandresilientwithregardto security accenture.com/technologyvision We __________ that our ecosystem partners are working diligently, like we are, to be compliant and resilient with regard to security. 29% 56% 14% 1% 1% 28% 53% 16% 1% 1% know trust hope doubt do not know Ireland Global Global n = 6672; Ireland n = 116
  34. 34. 39% 41% Agree Strongly Agree 80%ofIrishexecutivesagreethatto betrulyresilient,organizationsmust rethinktheirapproachtosecurityina waythatdefendsnotjust themselves,buttheirecosystems accenture.com/technologyvision 34 43% 44% Ireland 87% 80% Global n = 6672; Ireland n = 116 Global
  35. 35. #TechVision2019 Technology is creating a world of intensely customized and on-demand experiences, and companies must reinvent their organizations to find and capture those opportunities as they come. That means viewing each opportunity as if it’s an individual market—a momentary market. MYMARKETS Meet consumers’ needs at the speed of now TREND 5 accenture.com/technologyvision 35
  36. 36. Connectedcompanies,workforces, andconsumersgivebusinessesa footholdfortheirnextbigopportunity: capturingmoments #TechVision2019 accenture.com/technologyvision With direct digital access to customers, companies can understand their current and potential markets better than ever before. Coupled with sophisticated backend technology that can reorient the business quickly, they can deliver for those markets faster than ever before. Put those capabilities together, and every moment is a chance to deliver a new product or service designed not just for a specific customer, but for their needs at a specific point in time. 36
  37. 37. of Irish executives agree that the integration of customization and real- time delivery is the next big wave of competitive advantage #TechVision2019 37accenture.com/technologyvision 76% 46% 39% Ireland Global n = 6672; Ireland n = 116 85% 76% Global 46% 30% Agree Strongly Agree
  38. 38. 38 DOESYOURORGANIZATIONPRIORITIZEMOREOFA CUSTOMIZATIONAPPROACHORANON-DEMAND APPROACHTODELIVERINGITSPRODUCTSAND SERVICESTODAY? 6% 51% 31% 5% 8% More On-demand About Equal More Customization Neither Not sure 9% 47% 36% 3% 5% Ireland Global n = 6672; Ireland n = 116 Global
  39. 39. 39 WHENDOYOUTHINK5GWILLHAVEA SIGNIFICANTIMPACTONYOURINDUSTRY? 9% 53% 22% 8% 4% 2% 0% 2% 8% 42% 24% 14% 3% 1% 2% 6% 1 - This year 2 - Within 1-3 years 3 - Between 4-5 years 4 - Between 6-7 years 5 - Between 8-10 years 6 - More than 10 years 7 - Never 8 - Don't know Ireland Global Global n = 6672; Ireland n = 116
  40. 40. 74%ofIrishexecutives agree5Gwill revolutionizetheir industrybyofferingnew waystoprovideproducts andservices(e.g.,drone delivery,driverless vehicles,fastervideo transmission) #TechVision2019 . 40accenture.com/technologyvision 40% 39% Ireland Global n= 6672; Ireland n = 116 Global 38% 36% Agree Strongly Agree 79% 74%
  41. 41. ACCENTURERESEARCHCONTACTS Copyright © 2018 Accenture. All rights reserved. 41 Renee Byrnes Thought Leadership Research Sr Principal - Global Technology Research Lead Lynn LaFiandra Thought Leadership Research Sr Principal Konrad Suchecki Research Associate Manager Cynthia Florentino Technology Research Specialist Daniel Shropshall Technology Research Analyst
  42. 42. #TechVision2019 www.accenture.com/technologyvision THANKYOU Copyright © 2019 Accenture. All rights reserved.

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