Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Connecting Refugees:
How internet and mobile connectivity can improve
refugee well-being and transform humanitarian action
Copyright © 2016 Accenture All rights reserved. 22Copyright © 2016 Accenture All rights reserved.
In today’s digital world...
Copyright © 2016 Accenture All rights reserved. 33Copyright © 2016 Accenture All rights reserved.
Three Key Barriers to Re...
Copyright © 2016 Accenture All rights reserved. 44Copyright © 2016 Accenture All rights reserved.
Refugee vs Global Popula...
Copyright © 2016 Accenture All rights reserved. 55Copyright © 2016 Accenture All rights reserved.
Refugee household
phone ...
Copyright © 2016 Accenture All rights reserved. 66Copyright © 2016 Accenture All rights reserved.
0 5 10 15 20 25 30 35
La...
Copyright © 2016 Accenture All rights reserved. 77Copyright © 2016 Accenture All rights reserved.
Benefits for private sec...
Copyright © 2016 Accenture All rights reserved. 88Copyright © 2016 Accenture All rights reserved.
1. Enhance
Mobile Networ...
Copyright © 2016 Accenture All rights reserved. 99Copyright © 2016 Accenture All rights reserved.
5. Negotiate
refugee-spe...
Copyright © 2016 Accenture All rights reserved. 1010Copyright © 2016 Accenture All rights reserved.
8. Develop and impleme...
Copyright © 2016 Accenture All rights reserved. 1111Copyright © 2016 Accenture All rights reserved.
Julian before Connecti...
Copyright © 2016 Accenture All rights reserved. 1212Copyright © 2016 Accenture All rights reserved.
Methodology
The resear...
Prochain SlideShare
Chargement dans…5
×

Connecting Refugees: How Internet and Mobile Connectivity Can Improve Refugee Well-Being And Transform Humanitarian Action

There are 65 million refugees and internally displaced people in the world today. On average, today's refugees have been displaced from their homes for 17 years. In today’s digital world connectivity is critical for everyone.

Les commentaires sont fermés

  • Soyez le premier à commenter

Connecting Refugees: How Internet and Mobile Connectivity Can Improve Refugee Well-Being And Transform Humanitarian Action

  1. 1. Connecting Refugees: How internet and mobile connectivity can improve refugee well-being and transform humanitarian action
  2. 2. Copyright © 2016 Accenture All rights reserved. 22Copyright © 2016 Accenture All rights reserved. In today’s digital world connectivity is critical for everyone There are 65 million refugees and internally displaced people in the world today On average, today's refugees have been displaced from their homes for 17 years For refugees connectivity is critical for survival: + For safety and security + For community-based protection + For education + For health + For rebuilding and sustaining a living The importance of refugee connectivity
  3. 3. Copyright © 2016 Accenture All rights reserved. 33Copyright © 2016 Accenture All rights reserved. Three Key Barriers to Refugee Connectivity Affordability of Devices and Plans Refugees have difficulty working, hindering their ability to afford connectivity Availability of Networks in Rural Areas 20% of rural refuges have no mobile coverage at all – 2X that of the global population living without coverage Usability of Devices and the Internet Refugees often lack digital and/or language literacy to make use of connectivity
  4. 4. Copyright © 2016 Accenture All rights reserved. 44Copyright © 2016 Accenture All rights reserved. Refugee vs Global Population Mobile Network Coverage 100% 80% 60% 40% 20% 0% Refugees Global Population Rural Refugees Global Population Urban Refugees Global Population Total Availability of networks in rural areas is limited No Coverage 2G 3G+
  5. 5. Copyright © 2016 Accenture All rights reserved. 55Copyright © 2016 Accenture All rights reserved. Refugee household phone ownership Global household phone ownership VS. Affordability constraints restrict mobile phone penetration Households with an internet enabled phone Households with a basic phone Households without a phone 39% 32% 29% 75% 13% 12%
  6. 6. Copyright © 2016 Accenture All rights reserved. 66Copyright © 2016 Accenture All rights reserved. 0 5 10 15 20 25 30 35 Largest Barriers to Internet Use Device Affordability Poor Literacy Plan Affordability (Voice/Data) Network Signal Strength Understanding Phone Plan Options No content in local languages Difficulty charging mobile phones Lack of need or interest Inability to operate a mobile phone Lack of awareness on how to access mobile phones Regulatory restrictions Restrictions from family on using phones Security/Privacy concerns Availability Affordability Usability Usability challenges arise due to language and digital literacy issues Number of responses out of 95 UNHCR refugee sites surveyed
  7. 7. Copyright © 2016 Accenture All rights reserved. 77Copyright © 2016 Accenture All rights reserved. Benefits for private sector partners: • Incremental revenue opportunities from new paying subscribers • Increased employee engagement through staff volunteer programmes • Ability to pilot new business models in a controlled low- resource setting UNHCR will collaborate with relevant partners to provide sustainable connectivity for refugees and identify the required resources to lead the planning, execution, and monitoring of implementation. REFUGEE & HOST COMMUNITIES PRIVATE SECTOR INSTITUTIONAL DONORS NON-GOVERNMENTAL ORGANIZATIONS HOST GOVERNMENTS UNHCR Partnering for Impact: Importance of the Private Sector
  8. 8. Copyright © 2016 Accenture All rights reserved. 88Copyright © 2016 Accenture All rights reserved. 1. Enhance Mobile Network Operator infrastructure 2. Collaborate with Governments to expand network infrastructure and access 3. Collaborate with Mobile Network Operators and other technology/ communications companies to improve infrastructure 4. Make targeted investments in infrastructure Ten strategic interventions: Availability
  9. 9. Copyright © 2016 Accenture All rights reserved. 99Copyright © 2016 Accenture All rights reserved. 5. Negotiate refugee-specific plans and discounts 6. Subsidize devices and mobile/internet plans 7. Deploy and expand community internet- access centers Ten strategic interventions: Affordability
  10. 10. Copyright © 2016 Accenture All rights reserved. 1010Copyright © 2016 Accenture All rights reserved. 8. Develop and implement training programs 9. Enable an ecosystem for digital service delivery 10. Facilitate development of refugee-relevant content Ten strategic interventions: Usability
  11. 11. Copyright © 2016 Accenture All rights reserved. 1111Copyright © 2016 Accenture All rights reserved. Julian before Connectivity • Cannot continue his university studies or work • Suffers from anxiety and feels isolated as he is unable to keep in touch with his family in Burundi • Did not know there was a deadly Cholera outbreak in his section of the camp • Has to wait half a day for food • Walks over 5 km across the camp to fulfill his volunteering responsibilities • Is vulnerable to groups seeking to exploit him Julian with Connectivity • Can access education and mobile literacy programs allowing him to generate more income • Is able to maintain links with his family • Can receive bulk texts from peers, the government, or NGOs about key issues • Can make the most of mobile cash distribution, mobile health alerts and online learning • Can fulfill volunteering responsibilities remotely • Experiences increased self-reliance and safety by being well-informed Julian, 26 - Nyarugusu rural refugee camp, Tanzania
  12. 12. Copyright © 2016 Accenture All rights reserved. 1212Copyright © 2016 Accenture All rights reserved. Methodology The research findings are based on a first-of-its-kind assessment of refugee connectivity needs and usage. This global assessment included surveys of and interviews with UNHCR staff and refugees as well as geospatial mapping of global network coverage. The findings are informed by: (i) direct feedback from 238 refugees through 20 focus groups in 10 countries; (ii) survey responses from 95 UNHCR offices representing 44 countries and more than 3 million refugees; (iii) in-person interviews with more than 30 UNHCR and partner NGO staff from five countries; (iv) analysis of proprietary mobile network coverage data; and (v) refugee demographic data from UNHCR and the public domain. The findings not only shed light on the extent to which refugees have access to connectivity, but also highlight the positive impact that connectivity has on the well-being of refugees. This assessment was carried out by Accenture Development Partnerships, the international development sector practice of Accenture, for UNHCR, the UN Refugee Agency. Read the summary report Join the conversation @Refugees Contact: Alan Vernon, UNHCR Connectivity Project Lead, vernon@unhcr.org Thomas Abell, Accenture Development Partnerships, thomas.e.abell@accenture.com Prat Panda, Accenture Development Partnerships, p.panda@accenture.com Photo images courtesy of UNHCR

×