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Infrastructure that can stand the test of time | Accenture

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Infrastructure that can stand the test of time | Accenture

  1. 1. Public infrastructure Survey insights
  2. 2. Public infrastructure survey insights Accenture conducted a survey backed by in-depth interviews with 490 public infrastructure leaders around the world. We asked them about their predictions for investments and action in a post- pandemic environment. New levels of funding for these projects provide unique opportunities to propel agencies into the digital age, developing infrastructures that are resident-focused, secure, sustainable, and resilient.
  3. 3. Public infrastructure, particularly transportation agencies, have a once-in- a-generation opportunity. of the public infrastructure experts we asked expected a spending increase for infrastructure investments in the next one to two years. 80% Public infrastructure survey insights
  4. 4. What are the main challenges you’ve encountered, if any, relating to digital aspects of recently completed infrastructure projects? We believe that despite the daunting challenges… Public infrastructure survey insights 23% 23% 23% 22% 21% 21% 20% 20% 19% 19% 18% 17% 17% 0% 5% 10% 15% 20% 25% Absence of incentives to build data-driven digital value Limited interest and patience within project teams to drive… Poor data quality that can be used for drawing critical and… Absence of a strategy and skills to build and deploy… Poor digital preparedness at the level of contractors and… Limited interest and patience within stakeholders to drive… Absence of a stakeholder-driven strategy to execute data-… Mismatches between tasks to be addressed and choice of… Lack of clear business case to drive a digital transformation Over-dependence on a limited number of subject matter… Poor digital maturity of partners Poor interoperability between digital platforms and digital… Siloed data across multiple functions Other Absence of incentives to build data-driven digital value Limited interest and patience within project teams to drive data-driven digital transformation Poor data quality that can be used for drawing critical and operational insights Absence of a strategy and skills to build and deploy actionable insights with digital technologies Poor digital preparedness at the level of contractors and workforce being hired by them Limited interest and patience within stakeholders to drive data-driven digital transformation Absence of stakeholder-driven strategy to execute data-driven digital transformation across the project value chain Mismatches between tasks to be addressed and choice of digital technologies Lack of clear business case to drive a digital transformation Over-dependence on a limited number of subject matter experts (SMEs) Poor digital maturity of partners Poor interoperability between digital platforms and digital tools across the value chain Siloed data across multiple functions Other
  5. 5. Please identify the top three digital technologies and applications your organization plans to invest in during the period from 2022 to 2026. …now is the right time to invest in digital platforms Public infrastructure survey insights 46% 41% 36% 30% 30% 27% 24% 23% 22% 21% Cloud Platforms/SaaS Blockchain Robotic Process Automation Machine Learning Design Automation Worker Wearables & IoT Digital Twins & Project Simulation Augmented Reality (AR), Virtual Reality (VR), or Mixed/Hybrid Reality (MR) Advanced Data Analytics (including video analytics) Sentiment Monitoring Analytics Other Blockchain Robotic process automation Cloud Platforms/SaaS Other Sentiment monitoring analytics Advanced data analytics (including video analytics) Augmented reality (AR), virtual reality (VR), or mixed/hybrid reality (MR) Digital twins & project simulation Worker wearables & IoT Design automation Machine learning
  6. 6. Our research revealed that by adopting three key pillars, agencies can use the new influx of funding to create digital transformation momentum that fast-forwards progress to tomorrow’s smart infrastructures. Pillar 1 Pillar 2 Pillar 3 Public infrastructure survey insights
  7. 7. Pillar 1 When agencies prioritize investments, they must consider not just cost, but also longer-term metrics spanning sustainability, security, and efficiency, along with citizen experience. New intelligent platforms can enable public infrastructure agencies to simultaneously address their top-three pain points across ongoing projects: • Regulatory & compliance • Operations & maintenance • Prioritizing projects Develop a holistic strategy that balances short-term and long-term transformation Public infrastructure survey insights: Pillar 1
  8. 8. Which of the following were pain points for your organization while executing the most recently completed capital project? Public infrastructure survey insights: Pillar 1 41% 37% 37% 36% 36% 31% 29% 28% 27% Regulatory & compliance Operations and maintenance Prioritizing projects Data availability, quality and sharing Meeting sustainability goals Securing funding/budgeting constraints Quickly identifying project objectives/project ideation Contracts & procurement Achieving consensus and/or legislative approval Other Operations and maintenance Prioritizing projects Regulatory & compliance Achieving consensus and/or legislative approval Other Contracts & procurement Quickly identifying project objectives/project ideation Securing funding/budgeting constraints Meeting sustainability goals Data availability, quality and sharing
  9. 9. Public infrastructure survey insights: Pillar 1 To what extent do ESG (environmental, social, governance) considerations drive your agency’s digital investment decisions? Meeting sustainability goals can be a pain point, but also drives digital decisions. of public infrastructure leaders say their organization considers ESG at least to some extent when making digital investment decisions. 85% 0.47 0.37 0.15 ESG goals are the main consideration when making digital investment decisions ESG goals are taken into consideration to some extent when making digital investment decisions ESG goals are not considered when making digital investment decisions ESG goals are the main consideration when making digital investment decisions ESG goals are taken into consideration to some extent when making digital investment decisions ESG goals are not considered when making digital investment decisions
  10. 10. Pillar 2 Anticipate and architect the future role of data in your organization. Assess the quality and availability of current data to identify gaps and necessary governance. Explore innovative uses of digital tools to deliver real results. Reimagine the role of data and digital in infrastructure Public infrastructure survey insights: Pillar 2
  11. 11. Public infrastructure survey insights: Pillar 2 What has driven changes in digital investments over the past 12 months? Security tops digital investments. 40% 37% 34% 33% 33% 28% 24% 24% 22% 21% Security & safety Customer expectations Increased need for predictive capabilities Sustainability goals Overall agency digital transformation Cost or efficiency transformation Agency needs due to the impact of COVID-19 Targeted improvement programs/new service goals Citizen needs arising from the impact of COVID-19 Failing legacy equipment Other Don’t know Security & safety Don’t know Other Failing legacy equipment Citizen needs arising from the impact of COVID-19 Targeted improvement programs/new service goals Agency needs due to the impact of COVID-19 Cost or efficiency transformation Overall agency digital transformation Sustainability goals Increased need for predictive capabilities Customer expectations
  12. 12. Public infrastructure survey insights: Pillar 2 How are public infrastructure agencies preparing for cyberattacks? During the 2017 to 2021 period for executing capital infrastructure projects, which of the following digital technologies and applications has your organization deployed for cybersecurity? Q6_4 17% 18% 19% 19% 20% 21% 23% 23% 26% 31% Design automation Sentiment monitoring analysis Machine learning Robotic Process Automation Digital twins/project simulation Worker wearables/IoT Advanced Data Analytics (including video analytics) Augmented Reality (AR), Virtual Reality (VR), or Mixed/Hybrid… Blockchain Cloud platforms/SaaS Cloud platforms/SaaS Blockchain Augmented reality (AR), virtual reality (VR), or mixed/hybrid reality (MR) Advanced data analytics (including video analytics) Worker wearables/IoT Digital twins/project simulation Robotic process automation Machine learning Sentiment monitoring analysis Design automation
  13. 13. “It’s making me realize […] how important data is. When I think about the RFPs we’ve won and when I think about the projects that we actually carry out, most of the discussion and debate is on data, it’s less about tools now.” – Infrastructure leader interview (Canada) Public infrastructure survey insights: Pillar 2
  14. 14. Pillar 3 Infrastructure projects bring together multiple players and considerations. Break down industry silos with a collaborative approach designed to deliver on the end-user’s needs in the long term. Bring together ecosystem partners to maximize impact and minimize risk Public infrastructure survey insights: Pillar 3
  15. 15. Periods of increased infrastructure spending are generally few and far between. And they are windows of opportunity that will not stay open forever. The keys to take advantage? A balanced digital strategy, comprehensive data preparation and smart partnerships. The window of opportunity Public infrastructure survey insights
  16. 16. About this research Accenture Research surveyed 490 infrastructure leaders globally during June and July 2021. Respondents included leaders at the federal, provincial and municipal levels from seven different countries (Singapore, Australia, Canada, Japan, Spain, UK, US). The survey sample predominantly came from the transportation sector, but also included some respondents from public buildings (excluding hospitals and schools), utilities, public works, etc. To supplement these survey results, Accenture also conducted six interviews of agency leaders to gain more detailed insights into the challenges and outcomes of digitally enabled infrastructure projects. Public infrastructure survey insights
  17. 17. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Contact us Ryan Oakes Senior Managing Director Strategy and Consulting, Global Public Service Jenny Brodie Research Senior Manager Accenture Research State and Local Government Stephen Zoegall Director Consulting, Cities, Transport and Infrastructure

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