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It's learning. Just not as we know it.

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How to accelerate skills acquisition in the age of intelligent technologies.

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  • Excellent presentation from Accenture on the importance of accelerating skills acquisition in the 21st century, and the value of Experiential Learning.
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It's learning. Just not as we know it.

  1. 1. How to accelerate skills acquisition in the age of intelligent technologies IT’S LEARNING. JUST NOT AS WE KNOW IT.
  2. 2. We must radically rethink the skills we need and transform how we teach people to learn and apply them throughout their career. President Macri of Argentina, host of the G20 2018 THE RACE IS ON BETWEEN INTELLIGENT TECHNOLOGIES AND EDUCATION. Education and training are not keeping up the pace. This puts at risk up to of the growth promised by intelligent technologies in the next ten years.$11.5 trillion The future of work will be a race between education and technology. “ “ Copyright © 2018 Accenture. All rights reserved. 2
  3. 3. Germany: up to A GROWTH PREMIUM IN PERIL The economic impact will differ depending on how labor is distributed across job roles. China could forgo up to Mexico and South Africa 1.7% 1.8% points from its annual growth rate Some have a stronger skills base, but could still lose big. United States: as much as US$975 billion US$264 billionCopyright © 2018 Accenture. All rights reserved. 3
  4. 4. $113 bn $119 bn $131 bn $152 bn $173 bn $182 bn $185 bn $264 bn $513 bn $544 bn $781 bn $975 bn $1,970 bn $5,447 bn $11,553 10 100 1,000 10,000 100,000 Australia Canada Argentina South Africa Italy France UK Germany Mexico Japan Brazil US India China Total BillionUS$ (inlogscale) Copyright © 2018 Accenture. All rights reserved. 4 If G20 countries are unable to meet skills needs, they risk forgoing up to US$11.5 trillion in GDP growth over the next 10 years. Note: * Scenario assumes investments in intelligent technologies per worker in each country reach current US investment levels in traditional technologies per worker. More details on calculation and further scenarios can be found in the Technical Appendix. 0.5 %pts 0.4 %pts 1.5 %pts 1.7 %pts 0.4 %pts 2.3 %pts 1.7 %pts 1.1 %pts 1.8 %pts 0.6 %pts 0.5 %pts 0.5 %pts 0.5 %pts 1.8 %pts 0.6 %pts A GROWTH PREMIUM IN PERIL Figures in Black - Absolute values at risk, US$ billion Figures in Blue - Additional average GDP growth at risk every year, % points of GDP growth at risk every year Cumulative GDP growth at risk*, 2018-2028 US$ 11.5trn
  5. 5. Copyright © 2018 Accenture. All rights reserved. 5 WE MUST UNDERSTAND HOW JOBS ARE BEING RECONFIGURED Our analysis groups occupations into 10 role clusters, each impacted by intelligent technology in similar ways because they perform similar tasks and use similar skills. ROLE CLUSTER TYPICAL ACTIVITIES ILLUSTRATIVE OCCUPATIONS ILLUSTRATIVE TASK EVOLUTION MANAGEMENT & LEADERSHIP Supervises and takes decisions Corporate managers and education administrators Marketing managers handle data and take decisions based on social media and web metrics EMPATHY & SUPPORT Provides expert support and guidance Psychiatrists and nurses Nurses can focus on more patient care rather than administration and form filling SCIENCE & ENGINEERING Conducts deep, technical analysis Chemical engineers and computer programmers Researchers focus on sharing, explaining and applying their work, rather than being trapped in labs PROCESS & ANALYSIS Processes and analyses information Auditors and clerks Accountants can ensure quality control rather than crunch data ANALYTICAL SUBJECT- MATTER EXPERTISE Examines and applies experience of complex systems Air traffic controllers and forensic science technicians Information security analysts can widen and deepen searches, supported by AI-powered simulations RELATIONAL SUBJECT- MATTER EXPERTISE Applies expertise in environments that demand human interaction Medical team workers and interpreters Ambulance dispatchers can focus on accurate assessment and support, rather than logistical details TECHNICAL EQUIPMENT MAINTENANCE Installs and maintains equipment and machinery Mechanics and maintenance workers Machinery mechanics work with data to predict failure and perform preventative repairs MACHINE OPERATION & MANOEUVRING Operates machinery and drives vehicles Truck drivers and crane operators Tractor operators can ensure data-guided, accurate and tailored treatment of crops, whilst “driving” PHYSICAL MANUAL LABOR Performs strenuous physical tasks in specific environments Construction and landscaping workers Construction workers reduce re-work as technology predicts the location and nature of physical obstacles PHYSICAL SERVICES Performs services that demand physical activity Hairdressers and cooks Transport attendants can focus on customer needs and service rather than technical tasks 1 2 3 4 5 6 7 8 9 10
  6. 6. Copyright © 2018 Accenture. All rights reserved. 6 THE PREDOMINANT IMPACT OF INTELLIGENT TECHNOLOGIES WILL BE TO AUGMENT WORK 31% 45% 46% 47% 51% 54% 61% 61% 64% 74% 51% 66% 34% 51% 49% 40% 26% 30% 25% 23% 18% 38% 3% 20% 3% 4% 9% 20% 9% 13% 13% 8% 11% 0% 20% 40% 60% 80% 100% Physical Manual Labor Physical Services Machine Operation and Manoeuvring Technical Equipment Maintenance Process and Analysis Management and Leadership Analytical Subject-Matter Expertise Relational Subject-Matter Expertise Empathy and Support Science and Engineering All Occupations Proportion of worker time that is augmentable Proportion of workers time that is automatable For most roles, augmentation holds great promise. Business and government decisions will determine by how much and by when. Note: simple average across occupations Source: Accenture analysis of national labor force data
  7. 7. -1000 -500 0 500 1000 1500 2000 1 2 3 4 5 6 7 8 9 10 In the US, Empathy and Support roles (e.g. nurses and psychiatrists) make up the largest share of employment. THIS CREATES OPPORTUNITY Copyright © 2018 Accenture. All rights reserved. 7 Number of workers (Full Time Equivalents), in thousands Redistribution of worker time across Role Clusters in US (2017 – 2028) Empathy and Support Physical Manual Labor Management and Leadership Physical Services Technical Equipment Maintenance Science and Engineering Machine Operation and Manoeuvring Process and Analysis Analytical Subject-Matter Expertise Relational Subject-Matter Expertise of their work time is augmentable. 14% might be augmented in the next 10 years. If that happens, demand for these roles could grow by 1.4 million workers. 64% • For skill supply to meet the new skills demand in the US in 2028, this redistribution of worker time will be required across roles • US working-age population will increase by 2028, resulting in greater demand for almost every role • Assumption: Investments in intelligent technologies per worker in 2028 reach current investment levels in traditional technologies per worker
  8. 8. In China, Physical Manual Labor makes up the largest share of employment. By 2028 automation will impact a large share of this work, potentially reducing demand by up to 63 million workers. It will remain the dominant form of employment, but these workers will require urgent skill building. BUT WHERE THERE’S AUTOMATION, THERE’S RISK Copyright © 2018 Accenture. All rights reserved. 8 Redistribution of worker time across Role Clusters in China (2017 – 2028) Number of workers (Full Time Equivalents), in thousands -70000 -60000 -50000 -40000 -30000 -20000 -10000 0 10000 20000 1 2 3 4 5 6 7 8 9 10Physical Manual Labor Management and Leadership Empathy and Support Physical Services Machine Operation and Manoeuvring Science and Engineering Analytical Subject-Matter Expertise Technical Equipment Maintenance Relational Subject-Matter Expertise Process and Analysis • For skill supply to meet the new skills demand in China in 2028, this redistribution of worker time will be required across roles • China’s working-age population will decrease by 2028 • Assumption: China’s investments in intelligent technologies per worker in 2028 reach current US investment levels in traditional technologies per worker
  9. 9. Irrespective of the scale and speed of augmentation and automation, we face a major challenge: THE VERY SKILLS WE NEED MORE OF ARE NOT PROVIDED BY TODAY’S EDUCATION AND LEARNING SYSTEMS. Copyright © 2018 Accenture. All rights reserved. 9
  10. 10. Copyright © 2018 Accenture. All rights reserved. 10 A NUMBER OF SKILLSETS ARE GROWING IN IMPORTANCE ACROSS ALL ROLES These are acquired through practice and experience, not in classrooms • Complex Reasoning includes critical thinking, deductive reasoning, active learning and a set of higher-order cognitive capabilities. • Socio-Emotional Intelligence involves active listening, social perceptiveness, persuasion, negotiation and service orientation. • Sensory Perception incorporates a wide range of sensory capabilities that have been stimulated through our increasingly intimate relationship with digital technologies. MANAGEMENT & LEADERSHIP EMPATHY & SUPPORT SCIENCE & ENGINEERING ANALYTICAL SUBJECT-MATTER EXPERTISE RELATIONAL SUBJECT- MATTER EXPERTISE PROCESS & ANALYSIS PHYSICAL SERVICES TECHNICAL EQUIPMENT MAINTENANCE MACHINE OPERATION & MANOEUVRING PHYSICAL MANUAL LABOR Source: Accenture analysis of data from The Occupational Information Network (O*NET) of the US Department of Labor Note: Complex Reasoning Socio-emotional IntelligenceCreativity Sensory PerceptionGrowing Importance Decreasing Importance
  11. 11. 3 STEPS TO TAKE Shift focus from Institutions to Individuals Speed up Experiential Learning Empower Vulnerable Learners Copyright © 2018 Accenture. All rights reserved. 11
  12. 12. SPEED UP EXPERIENTIAL LEARNING Advances in neuroscience prove that the most effective way to learn these increasingly important skills, especially for adults, is through practical hands-on application Passive Active Observation Immersion Theoretical Real world experience Memorizing Experimenting Individual Team work Experiential Learning includes: Apprenticeships Design thinking Simulation tools Immersive virtual reality On-the-job training Copyright © 2018 Accenture. All rights reserved. 12
  13. 13. SPEED UP EXPERIENTIAL LEARNING VIRTUAL REALITY Immerses users via special 3D headsets. Helps create inexpensive experiential learning that boosts engagement and improves outcomes. A powerful tool for developing human skills like empathy. AUGMENTED REALITY Blends the digital and physical worlds by overlaying information, graphics and sounds on the real world. People can see data and information as they work, facilitating on-the-job learning. Apply new technologies to accelerate and enhance experiential learning ARTIFICIAL INTELLIGENCE (AI) AI’s machine learning, natural language processing and computer vision capabilities help to offer insights, guidance and feedback which personalize learning. It can automate processes and design better courses through algorithm- generated recommendations. NEXT GEN DIGITAL LEARNING PLATFORMS Go beyond traditional massive open online courses (MOOCs) by adding video, animation and activities. They adapt to the style and lifestyle of the user. They use tailored content, advanced pedagogic techniques and more robust and flexible platforms. THE BLOCKCHAIN A distributed ledger that allows multiple stakeholders to securely share access to data. It can help issue fraud-proof certificates with employers, or deliver transparent and safe funding schemes between learners and providers. 13
  14. 14. EXPERIENTIAL LEARNING IN PRACTICE Walmart’s 200 training academies provide two to six weeks of hands-on training with classroom and sales floor experience in centers located at or near stores. It ranges from high-school completion programs to associate’s and bachelor’s degrees. Academies keep learners connected to customers through real work experiences. Switzerland’s Vocational Educational and Training (VET) initiative is a gold standard, covering two-thirds of students graduating from compulsory education. Most economies struggle to emulate this success. But the French government has announced a plan to make apprenticeships more attractive. It intends to increase monthly pay and lift the maximum age of participants from 26 to 30. It also plans to give businesses and unions, rather than civil servants, the task of defining the qualifications for vocational training programs. Walmart Academy France catches the apprenticeships bug “ “ Dan Bryant, Senior Vice President of Global Public Policy and Government Affairs. On-the-job training allows for a more intense learning experience and keeps the skills of our workforce adapting to new realities. Copyright © 2018 Accenture. All rights reserved. 14
  15. 15. SHIFT FOCUS FROM INSTITUTIONS TO INDIVIDUALS Our analysis reveals that individuals will need a broader range of complex skillsets: Change in importance of skills for Science & Engineering roles (2004-2017). These roles already require more creativity and socio-emotional intelligence. This will accelerate. -1 -0.5 0 0.5 1 Creativity Social-emotional intelligence Sensory perception Simple reasoning Complex reasoning Psychomotor STEM/Analysis Physical Simple communication Management and Organization Technical-operational Scale based on US Department of Labor (O*Net) measure of skill importance, 1-5 scale Source: Accenture analysis of data from The Occupational Information (O*Net) from the US Department of Labor, 2004-2017 Copyright © 2018 Accenture. All rights reserved. 15
  16. 16. Realign targets and metrics away from the output of institutions, and onto the needs of each learner SHIFT FOCUS FROM INSTITUTIONS TO INDIVIDUALS Copyright © 2018 Accenture. All rights reserved. 16 Move beyond misconceptions about STEM and ‘soft’ skills o Design incentives to build the right blend of skills within each worker, not just across the workforce o Start building well rounded learners at elementary school o Break from terminology that lumps together all analytical and complex reasoning skills with STEM. Develop such skills well beyond STEM subjects and job roles. o Explore legitimate and appropriate assessment techniques for capabilities like creativity and empathy, Move beyond traditional testing based only on memorization and regurgitation.
  17. 17. The U.S. Navy developed the Immersive Naval Officer Training System (INOTS) with the University of Southern California to teach a wide range of cognitive and non-cognitive skills to its young officers. It prepares its junior leaders with interpersonal and social skills training. INOTS involves virtual reality and classroom response technology. It provides a safe space in which officers can learn to handle not just technical issues, but the interpersonal skills required to handle sensitive or challenging situations. INOTS has trained over 15,000 sailors since 2012. Coorpacademy, a Switzerland- and France- based provider of training solutions realized the need to help clients lead and communicate more effectively in the world of new technologies. The firm has introduced a blockchain course that is focused less on technology and more on helping managers create a culture that will ease collaboration with blockchain experts as this technology increasingly plays a role in business. SHIFT FOCUS TO INDIVIDUALS – IN PRACTICE A blend of skills for Navy officers Extending beyond tech skills
  18. 18. EMPOWER VULNERABLE LEARNERS Lower-skilled work is more susceptible to automation. These workers also require the broadest range of skill building, yet have less access to learning, compounding their disadvantage. Older workers and those in smaller firms also have less access to learning. Worker time subject to augmentation *The ILO measures skill level by considering one or more of: i) the nature of the work performed; ii) the level of formal education; and iii) the amount of informal on-the-job training and /or previous experience. Source: Accenture analysis of national labor force data Worker time subject to automation 27% 41% 63% 0% 10% 20% 30% 40% 50% 60% 70% Low-skilled work Medium-skilled work High-skilled work 68% 54% 20% 0% 20% 40% 60% 80% Low-skilled work Medium-skilled work High-skilled work Copyright © 2018 Accenture. All rights reserved. 18
  19. 19. Offer modular courses that fit in flexibly with adult lives EMPOWER VULNERABLE LEARNERS Copyright © 2018 Accenture. All rights reserved. 19 Build guidance into learning to help workers navigate relevant pathways Provide flexible learning options that individuals can fit around their life and work commitments and pursue at their own pace Leverage new digital learning solutions designed to offer flexibility Incorporate career pathway guidance to link learning to future opportunities Recognize that many workers are uncertain of their learning and career options Create new funding models to encourage lifelong learning Work with government and industry to create grants that provide personal incentives and choices to pursue relevant learning
  20. 20. Incentivizing lifelong learning in France and Singapore EMPOWER VULNERABLE LEARNERS – IN PRACTICE Copyright © 2018 Accenture. All rights reserved. 20 Beginning in 2020, the French Government will grant all working age people a €5,000 credit to spend on training of their choice. People will use a smartphone app to register and pay for courses and to certify their qualifications. Singapore’s SkillsFuture Credit started in 2016 and initially offers the equivalent of US$370 to all citizens of 25 years and older. Topped up over the years, it pays for government-approved courses. A related program offers workshops and other resources to help people develop their own career and skills plans. Udacity, recognizes that learning programs must be flexible enough to accommodate busy adults with many responsibilities, at work and beyond. Udacity focuses on short, “stackable” courses; specifically, nano-degrees. It also provides menus of options and suggests pathways towards actual jobs. “Self-driven learning is a difficult thing, so we try to facilitate that connection to a person’s next role,” says Kathleen Mullaney, VP of Careers at Udacity. Providing guidance and flexible access
  21. 21. Armen Ovanessoff Report Author. Principal Director, Accenture Research armen.ovanessoff@accenture.com CONTACT INFORMATION To learn more about how Accenture can help your organization assess its future skills needs and adapt training and skilling strategies, contact Copyright © 2018 Accenture. All rights reserved. 21 Eva Sage-Gavin Global Managing Director, Talent & Organization, Accenture eva.sage-gavin@accenture.com Nicholas Whittall Managing Director, Talent & Organization, Accenture nicholas.whitall@accenture.com Laurence Morvan Managing Director, Chief of Staff, Office of the Chairman & CEO, Accenture laurence.morvan@accenture.com

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