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People-Centric Growth: The Primacy of People in the Digital Age

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People-Centric Growth: The Primacy of People in the Digital Age

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The 2016 Customer Vision pushes every C-Suite executive to consciously choose the most impactful combinations of five business-technology trends for their refreshed customer and growth strategies.

The 2016 Customer Vision pushes every C-Suite executive to consciously choose the most impactful combinations of five business-technology trends for their refreshed customer and growth strategies.

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People-Centric Growth: The Primacy of People in the Digital Age

  1. 1. People- Centric Growth: The Primacy of People in the Digital Age
  2. 2. The 2016 Customer Vision pushes every C-Suite executive to consciously choose the most impactful combinations of five business-technology trends for their refreshed customer and growth strategies. These five trends for tomorrow are remaking the front office today with implications for Marketing, Sales and Service as now “every customer is a digital customer”. Winners in the Digital Economy Will Put People First Copyright © 2016 Accenture. All rights reserved.
  3. 3. People-Centric Growth: 5 Trends Intelligent Automation Liquid Workforce Platform Economy Predictable Disruption Digital Trust 3 Five technology trends fueled by the people first principle are essential to business success in the digital economy. Copyright © 2016 Accenture. All rights reserved.
  4. 4. Trend 1 Intelligent Automation Fundamental change of operation, business, and individuals 4Copyright © 2016 Accenture. All rights reserved.
  5. 5. Intelligent automation will change the game of creating customer value Copyright © 2016 Accenture. All rights reserved. • Fully “digital-do-it-yourself” (DDIY) experiences • Reaching into all aspects of everyday life • Automating business processes • Enabling mass customization of products and services.
  6. 6. Trend 2 Liquid Workforce Extraordinary results at the intersection of humans and machines 6Copyright © 2016 Accenture. All rights reserved.
  7. 7. Copyright © 2016 Accenture. All rights reserved. The power from technology AND your people, not technology OR your people The race for efficiency through automation and digital has outpaced the real opportunity for workforce improvement.
  8. 8. Trend 3 The Platform Economy Technology-driven business model innovation from the outside in 8Copyright © 2016 Accenture. All rights reserved.
  9. 9. Copyright © 2016 Accenture. All rights reserved. Re-architecting the customer experience is critical in creating a successful platform business model • Developing new technology platforms and the platform-based business models and strategies they enable. • Moving from fragmented customer experiences to connected, integrated, cumulative interaction building across all stakeholders
  10. 10. Trend 4 Predictable Disruption Looking to digital ecosystems for the next waves of growth from the Internet of Every…Things 10Copyright © 2016 Accenture. All rights reserved.
  11. 11. Copyright © 2016 Accenture. All rights reserved. Capitalizing on the Internet of Things isn’t for everyone … … it’s an all-encompassing effort that identifies new growth opportunities and starts from a conscious choice as to whether you will develop/lead an ecosystem or engage as part of others’ ecosystems
  12. 12. Trend 5 Digital Trust The new value exchange in today’s digital economy 12Copyright © 2016 Accenture. All rights reserved.
  13. 13. Copyright © 2016 Accenture. All rights reserved. Trust is hard enough to achieve, but in today’s digital age this is even more complex However, if companies get it right, there is a chance to monetize this data for company and customer alike – and build a deeper level of trust
  14. 14. Copyright © 2016 Accenture. All rights reserved. Thank you #customervision2016 www.accenture.com/customervision

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