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Raising the Platform: How Singapore Can Keep Leading the World in the Development of Government-as-a-Platform

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Raising the Platform: How Singapore Can Keep Leading the World in the Development of Government-as-a-Platform

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Government as a platform enhances citizen value and drives economic growth. A new digital-enabled business and operating model for public agencies.

Government as a platform enhances citizen value and drives economic growth. A new digital-enabled business and operating model for public agencies.

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Raising the Platform: How Singapore Can Keep Leading the World in the Development of Government-as-a-Platform

  1. 1. How Singapore can keep leading the world in the development of Government-as-a-Platform
  2. 2. Government-as-a-platform Enhances citizen value and drives economic growth A new digital-enabled business and operating model for public agencies. Create value by facilitating exchanges and new types of interactions between stakeholders. Join forces with partners within and beyond the ecosystem such as citizens, non-profit, start-ups and other businesses. Offers a unique and hyper-personalised experience to constituents.
  3. 3. Measuring key indicators is the basis for transformative improvements in public service delivery Accenture research identified which factors play a crucial and mutually enforcing role for implementing GaaP in depth and at scale. Based on this research, we developed the GaaP Readiness Index to help answer these questions: Where does a country stand in its journey to GaaP? What are its strengths and weaknesses? Where does it need to focus? The GaaP Readiness Index analyzes more than 100 data points from proprietary and secondary data sources, including amongst others the World Bank, International Telecommunication Union, Global Entrepreneurship Monitor, World Economic Forum, United Nations, Open data barometer.
  4. 4. Measuring what matters The four pillars of GaaP readiness Fostering a Mindset of Change & Innovation GaaP requires a mindset of innovation openness in society, businesses and public service agencies to embrace new technologies. Innovating for Public Service Delivery Government can improve delivery of service by driving an innovative and collaborative ecosystem with citizens, NGOs and businesses to co-create, co-design, and co-deliver. Enabling Economic Growth GaaP plays a key role in enabling businesses to seize the opportunities of the rising platform economy. The public sector provides data and infrastructure and ensures fairness, inclusion and societal benefits. Building the Foundation GaaP relies on building strong foundations of Information and Communication Technology (ICT) infrastructure and regulation, digital savviness, workforce skills, and trust.
  5. 5. Singapore Leads the GaaP readiness Index GaaP Readiness Index Overall Scores GaaP Readiness Index Singapore’s Scores in Each of the Four Pillars Source: Accenture Research 72.2 70 69.6 67.3 66.9 66.7 65.7 62.4 62 57.4 SG UK USA AU FR NO UAE JP DE SA 77 68 73 70 57.4 Building the foundation Singapore Fostering mind-set of change and innovation Enabling economic growth Innovating for public service delivery
  6. 6. Why is Singapore leading Accenture’s GaaP Readiness Index? Singapore has an overall strategy that supports GaaP The “Smart Nation” initiative aims to make Singapore a country enabled by technology and collaboration between stakeholders to co-create solutions that improve citizens’ lives and boost economic competitiveness. This strategic goal is driven by a dedicated department (the Smart Nation and Digital Government Office) under the Prime Minister’s Office.
  7. 7. Singapore is developing GaaP from all angles The Global Innovation Alliance is a collaboration between academia, government and businesses to help Singaporeans and start-ups gain international experience and develop networks. The SME Go Digital Program enables SMEs to receive advice on technologies as they grow. Fostering a mindset of change and innovation
  8. 8. Singapore is developing GaaP from all angles The Smart Nation Fellowship Program attracts data scientists and technologists from academia and business to co-create digital solutions. MyInfo is a platform providing a single point of access for citizens to manage their personal data across government agencies. Innovating public service
  9. 9. Singapore is developing GaaP from all angles The SkillsFuture Credit portal enables skills development and lifelong learning. 18,000+ courses from 700 public, private and online training providers are eligible for the SkillsFuture Credit. Building the foundation
  10. 10. Singapore is developing GaaP from all angles The National Trade Platform is an integrated, data-driven and open innovation platform that aims to bolster Singapore’s position as a trade/logistics hub. Industry Development Maps define strategies for 23 key industries in Singapore. Driving economic growth
  11. 11. How can Singapore forge ahead with GaaP? The key to Singapore’s future as a GaaP world leader… Singapore, like all top nations in our index, has significant room to improve on GaaP readiness. Connecting multiple stakeholders and supporting innovation, cooperation and growth is extremely difficult. Government has the trust, power and reach to maximise the potential value of platforms in dozens of contexts. BUT only if they continue to build on what has been started, drive further innovation and improve the ability to support platforms and ecosystems.
  12. 12. 1. Cultural Evolution This evolution of culture and mindset is already in motion, but to embed attributes into all corners of public service, Singapore needs to: • Embrace diverse people and skills. • Think across both inter-agency and public-private boundaries. • Give people the freedom to create and experiment. • Accept failure as part of the innovation process. • Focus on how ecosystems can support economic growth. • Maintain the courage to push GaaP forward. Government’s role as platform orchestrator—going beyond building and expanding platforms, to drive ecosystem growth and foster innovation and collaboration.
  13. 13. Cultural Evolution Action Create an inter-agency GaaP mandate—assigned to hand-picked GaaP evangelists embedded across government agencies—to drive the development of platform ecosystems.
  14. 14. 2. Skills for the Future Define a new role—the Public Service Officer of the Future: • Works with platform partners, as a knowledgeable, credible and innovative peer, to drive collaboration, innovation and ecosystem growth. • Operates as “change agent” within agencies, with authority/support to work directly with other agencies and ecosystem participants. • Simultaneously digitally, business and government savvy—able to deliver on public policy, but also entice private sector participation. GaaP demands entrepreneurial, digital and commercial skillsets, with a strong understanding of public policy and the intricacies of government.
  15. 15. Skills for the Future Action Expand the Smart Nation Fellowship Programme beyond technical skillsets, to include young business leaders, government entrepreneurs and creative innovators.
  16. 16. 3. Trusted mediator Government can be a trusted broker within an ecosystem, as well as apply appropriate regulatory controls to govern the ecosystem—and provide appropriate access to data and services while maintaining confidence and authenticity. This has three key components: • Maintain a trusted record which participants can verify against. • Amalgamate data to create powerful insights and enable efficient marketplaces for information. • As guardian, not owner, of platform data, create ecosystem platforms that drive economic growth, improve citizens lives and reduce operational costs. The primary value of a platform is in its data—fuelling insights, innovations and new business models and services.
  17. 17. Trusted Mediator Action Singapore Government, as trusted mediator, can show strong leadership in setting world-leading standards for data security, privacy and protection.
  18. 18. Where can Singapore find more inspiration? Countries are taking different routes along their GaaP journey, depending on their ecosystem, digital strategy and priorities. While most countries can learn from Singapore, due to the diversity of strategies, ideas and initiatives around the world, Singapore can also gain from looking abroad. Several initiatives are worth exploring to support each pillar of GaaP…
  19. 19. Building the Foundation Managing the public/private intersection of the platform economy requires special skills—how can government build these to encourage participation? Digital and data science skills In the U.K., the Government Digital Service and the Office for National Statistics run training programs to develop the digital and data science skills of civil servants, while the Digital Government Partnership also invites technology experts to work with policymakers.
  20. 20. Building the Foundation Managing the public/private intersection of the platform economy requires special skills—how can government build these to encourage participation? Digital and data science skills Interchange Canada enables the government to temporarily exchange employees with all other sectors of the economy, domestically and globally, while maintaining a link to the employee’s home organisation.
  21. 21. Innovating for Public Service Delivery How can government harness the ideas and skills of citizens and innovators to develop and improve of policy and service delivery, while taking a whole-of government approach and balancing open data with data protection? Digital and data science skills Finland’s “Kokeilun Paikka” is a platform to connect citizen innovators with government and crowdfunded resources to find new ways to strengthen government programs.
  22. 22. Innovating for Public Service Delivery How can government harness the ideas and skills of citizens and innovators to develop and improve of policy and service delivery, while taking a whole-of government approach and balancing open data with data protection? Local solutions for local issues The Civic Innovation Lab in the U.S. creates a multi-stakeholder process to pilot and evaluate solutions for civic and social challenges–driven by citizens, based on open data and supported by local government. It uses participatory design thinking, social labs and open data in a series of events to tackle local and regional civic and social challenges.
  23. 23. Enabling Economic Growth How can we improve the value of government data and use it to stimulate economic growth? Breaking siloes make data more valuable In the U.S., the City of New York’s DataBridge is an integrated platform for sharing data between city government, agencies and external organisations—joining over 50 siloed source systems from about 20 agencies and external organisations. Live data feeds are automatically pulled together into DataBridge and the system includes tools for data discovery, predictive analytics, business intelligence and reporting.
  24. 24. Enabling Economic Growth How can we improve the value of government data and use it to stimulate economic growth? An ecosystem for platform-driven growth Germany’s Federal Ministry for Economic Affairs and Energy created “the Digital Hub” to foster the digitalisation of small and medium enterprises (SMEs). The project uses regional technology incubation ecosystems, modelled on Silicon Valley, which combine the intellectual capital of entrepreneurs, large companies and academia. The government is aiming to orchestrate an ecosystem that helps to modernise SMEs and build next generation platforms collaboratively.
  25. 25. Fostering a Mindset of Change & Innovation How can government foster an entrepreneurial attitude and allow innovative businesses to flourish? Removing regulatory barriers to innovation The UK government launched the Challenger Business Programme to support innovative businesses. The programme serves as a platform for businesses to inform government about regulatory barriers to growth. It has resulted in important allowances for the sharing economy, the space and satellite sector and business developing disruptive technologies.
  26. 26. Fostering a Mindset of Change & Innovation How can government foster an entrepreneurial attitude and allow innovative businesses to flourish? A new deal for innovation The Innovation Deal by the European Commission helps innovators overcome legislative obstacles by shortening the time between the idea stage and bringing the innovation to market. Innovators benefit from access to a co-operation framework between regulatory bodies at local, national and EU level. The project seeks to make regulatory bottlenecks visible and feed into possible further action to overcome these.
  27. 27. Methodology Accenture has developed a GaaP Readiness Index to help public leaders assess their progress towards GaaP, and determine where their organisation needs to focus. The index incorporates more than 100 data points to track factors that play an important and/or mutually enforcing role in the development of GaaP in depth and at scale. The index drew from Accenture’s proprietary data, alongside secondary sources, including The World Bank, International Telecoms Union, Global Entrepreneurship Monitor, World Economic Forum, United Nations and the Open Data Barometer).
  28. 28. THANK YOUFOR MORE INFORMATION ABOUT THE ACCENTURE GaaP READINESS INDEX CONTACT: Wee Wei Ng Managing Director Health & Public Service Lead ASEAN Jurgen Coppens Managing Director Accenture Strategy, ASEAN wee.wei.ng@accenture.com www.linkedin.com/in/wee-wei-ng-83b49ba7 @weeweing jurgen.coppens@accenture.com www.linkedin.com/in/jurgen-coppens-6902112 Copyright © 2018 Accenture. All rights reserved. Explore our latest insights on innovation and emerging technology for Singapore’s Public Service: https://www.accenture.com/Singapore-Smart-Nation

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