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RESOURCES INDUSTRIES
DIGITAL TRANSFORMATION
RESEARCH
Copyright © 2017 Accenture All rights reserved. | 2
INTRODUCTION
The transformational value digital technologies offer to ...
Copyright © 2017 Accenture All rights reserved. | 3
BACKGROUND TO THE RESEARCH
Respondents:
Questionnaire-led online surve...
Copyright © 2017 Accenture All rights reserved. | 4
INVESTMENTS IN DIGITAL TECHNOLOGIES
ACROSS RESOURCES INDUSTRIES ARE
GR...
Copyright © 2017 Accenture All rights reserved. | 5
THE TOP FIVE MOST PROMISING DIGITAL
TECHNOLOGIES ALSO MIRROR THE TOP F...
Copyright © 2017 Accenture All rights reserved. | 6
TECHNOLOGIES ADDING MOST VALUE IN EACH
INDUSTRY DIFFER AND ALL ARE EXP...
Copyright © 2017 Accenture All rights reserved. | 7
AS THE MARKET COMPLEXITY RISES,
EXISTING SKILLS APPEAR TO BE STRETCHED...
Copyright © 2017 Accenture All rights reserved. | 8
CTOS HAVE THE GREATEST RESPONSIBILITY FOR
IDENTIFYING NEW DIGITAL TRAN...
Copyright © 2017 Accenture All rights reserved. | 9
A WIDE RANGE OF ORGANIZATIONAL
CHANGES ARE NEEDED TO ACHIEVE DIGITAL
T...
Copyright © 2017 Accenture All rights reserved. | 10
IOT* IS CONSIDERED A KEY LEVER OF DIGITAL
TRANSFORMATION THAT WILL BE...
Copyright © 2017 Accenture All rights reserved. | 11
YET, MANY BARRIERS TO INTRODUCE IOT IN
THE ORGANIZATION EXIST AND VAR...
Copyright © 2017 Accenture All rights reserved. | 12
COST AND BUSINESS CASE IDENTIFIED AS THE
PRIMARY BARRIERS TO NEW TECH...
Copyright © 2017 Accenture All rights reserved. | 13
CYBERSECURITY THREATS AND
REGULATORY-RELATED RISK ARE AREAS OF
CONCER...
Copyright © 2017 Accenture All rights reserved. | 14
PROCESS EFFICIENCY AND COST CONTROL
ARE THE PRIMARY OBJECTIVES OF DIG...
Copyright © 2017 Accenture All rights reserved. | 15
WHO DO WE CONTACT FOR MORE
INFORMATION ABOUT THE SURVEY?
Phillip Haze...
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Smarter Investments, Outstanding Results: Resources Industries Digital Transformation Research

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More than 200 senior technology leaders including CIOs, CDOs and CTOs from chemicals, energy, metals, mining and utilities industries participated in our global Digital Transformation survey. The key findings from the research are shared in this presentation and provide valuable insights into current and future transformational technology trends and plans.

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Smarter Investments, Outstanding Results: Resources Industries Digital Transformation Research

  1. 1. RESOURCES INDUSTRIES DIGITAL TRANSFORMATION RESEARCH
  2. 2. Copyright © 2017 Accenture All rights reserved. | 2 INTRODUCTION The transformational value digital technologies offer to businesses is currently underexploited. This is a missed opportunity – and the leading businesses of the future are those that have – or will have - fully integrated digital strategies. The technology C-Suite has valuable skill sets to bring to bear to help bring together the disparate components and provide the direction needed to deliver successful technology transformations leading to cohesive organization-wide digital strategies. To better understand the key change agents for Resources industries in this context more than 200 senior technology leaders including CIOs, CDOs and CTOs from chemicals, energy, metals, mining and utilities industries participated in our global Digital Transformation survey*. The key findings from the research are shared in this presentation and provide valuable insights into current and future transformational technology trends and plans. *This research primarily focused on companies with turnovers of US$5 billion or more. However, in order to ensure a minimum of 50 interviews with companies in the Chemicals sector a small number of interviews were conducted with companies with turnover between US$2.5 billion to US$5 billion. For the purpose of this research “resources industries” were defined as Chemicals, Energy, Metals, Mining and Utilities.
  3. 3. Copyright © 2017 Accenture All rights reserved. | 3 BACKGROUND TO THE RESEARCH Respondents: Questionnaire-led online survey with +200 senior technology executives including CIOs, CDOs and CTOs from chemicals, energy, metals, mining and utility companies from 19 countries Fieldwork: Between August and September 2016 Chemicals 26% Energy 38% Utilities 27% Metals and/or Mining 9% United States Latin America: Brazil, Mexico Russia Middle East: UAE Europe: Denmark, France, Germany, Ireland, Norway, Spain, Sweden, Switzerland, United Kingdom Asia-Pacific: Australia China, India, Japan, Singapore CIO 55%CTO 20% IT Director 19% CDO 5% Other C- Suite 1% Note: the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
  4. 4. Copyright © 2017 Accenture All rights reserved. | 4 INVESTMENTS IN DIGITAL TECHNOLOGIES ACROSS RESOURCES INDUSTRIES ARE GROWING 80% 82% of executives say that the size of their investments in digital technologies has increased in the past two years Real-time integration has been adopted by 47%* companies believe digital technologies will have a positive impact on their company over the next five years EnergyChemicals Utilities Metals/mining** 85% 83% 73% 89% 81% 82% 75% 89% * This was the highest of 9 IT capabilities and processes measured ** Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Base: All respondents
  5. 5. Copyright © 2017 Accenture All rights reserved. | 5 THE TOP FIVE MOST PROMISING DIGITAL TECHNOLOGIES ALSO MIRROR THE TOP FIVE CAPABILITIES MOST IN NEED OF IMPROVEMENT Digital technologies offering most potential for business transformation over the next five years (Top five) Digital capabilities most in need of improvement (Top five; % of respondents indicating fair amount/ a lot of improvement needed) 7% 27% 31% 31% 33% 37% 39% 40% 42% Other digital customer channels, e.g web based interaction or apps Mobility for the workforce Social media tools and applications to interact with customers Artificial intelligence Mobility to interact with customers (web, apps, mobile web) Cybersecurity Operational analytics and applications Platforms upon which to build shareable digital capabilities, like cloud solutions and app marketplaces Customer analytics and applications 36% 36% 34% 33% 34% Base: All respondents
  6. 6. Copyright © 2017 Accenture All rights reserved. | 6 TECHNOLOGIES ADDING MOST VALUE IN EACH INDUSTRY DIFFER AND ALL ARE EXPECTED TO SHIFT OVER THE NEXT FIVE YEARS Which technologies are adding / expected to add most value today / over the next five years? (Top two today / future shown only) Cloud Cybersecurity Interactivity Mobility Chemicals 0% 5% 10% 15% 20% 25% 30% 35% 40% Analytics Cloud Cybersecurity Energy FutureToday 1 Today 1 Future 1 Today 1 Future 0% 5% 10% 15% 20% 25% 30% 35% 40% Cloud Cybersecurity Interactivity Mobility Metals/Mining 1 Future 1 Future 1 Today 1 Today 1 Future Base: All respondents (204) *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Artificial Intelligence Analytics Interactivity Utilities
  7. 7. Copyright © 2017 Accenture All rights reserved. | 7 AS THE MARKET COMPLEXITY RISES, EXISTING SKILLS APPEAR TO BE STRETCHED FOR DIGITAL TRANSFORMATION Market complexity has increased over the past two years across a wide range of areas Security is the top concern for Chemicals (79%), Energy (70%) and Utilities (57%) 60% 61% 65% 67% 69% Data Landscape IT delivery model as a service IT/OT convergence and integration Technology Landscape Security Landscape Percentage reporting an increase in complexity Base: All respondents 89% 81% of executives believe they do not have access to all the right skills within their organization for an effective digital transformation of executives believe their company is not making the investments in recruitment and training it needs
  8. 8. Copyright © 2017 Accenture All rights reserved. | 8 CTOS HAVE THE GREATEST RESPONSIBILITY FOR IDENTIFYING NEW DIGITAL TRANSFORMATION OPPORTUNITIES Who within your company is responsible for identifying new digital transformation opportunities within the back office/enterprise functions? (Multi response) Base: All respondents 11% 13% 23% 26% 26% 40% 62% Chief Marketing Officer (CMO) Chief Data Officer Chief Security Officer Chief Digital Officer (CDO) Other C-suite Chief Information Officer (CIO) Chief Technology Officer (CTO) 75% of CTOs cite themselves as responsible – along with the majority of Heads of IT 100% of CIOs cite themselves as responsible CDOs are most likely to cite themselves
  9. 9. Copyright © 2017 Accenture All rights reserved. | 9 A WIDE RANGE OF ORGANIZATIONAL CHANGES ARE NEEDED TO ACHIEVE DIGITAL TRANSFORMATION OBJECTIVES Organizational changes that would help most in achieving digital transformation objectives Base: All respondents *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Chemicals Energy Utilities Metals/ mining* 28% 21% 21% 17% 21% 26% 18% 11% 17% 17% 27% 22% 17% 21% 13% 33% 17% 14% 20% 17%17% 19% 20% 21% 23% Ability and willingness to redesign business processes to leverage digital technologies Better alignment of business planning and technology planning Better technology awareness among senior executives Better governance of technology investments New approaches to evaluate the benefits of digital technology investments
  10. 10. Copyright © 2017 Accenture All rights reserved. | 10 IOT* IS CONSIDERED A KEY LEVER OF DIGITAL TRANSFORMATION THAT WILL BENEFIT A WIDE RANGE OF BUSINESS AREAS Business areas that IoT will add most value to in the next 2 years 91% of executives consider IoT as a major lever of digital transformation 36% 41% 44% 45% 47% 48% 50% Command centers Asset monitoring Innovation and product development/improvement Operations Sales and marketing functions IoT based customer services Supply chain Base: All respondents *Internet of Things
  11. 11. Copyright © 2017 Accenture All rights reserved. | 11 YET, MANY BARRIERS TO INTRODUCE IOT IN THE ORGANIZATION EXIST AND VARY BY INDUSTRY Main barriers to introduce IoT in the organization Base: All respondents *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Chemicals Energy Utilities Metals/mining* 42% 41% 45% 39% 44% 36% 40% 56% 34% 42% 42% 39% 46% 35% 40% 33% 34% 41% 40% 44% 26% 43% 36% 39% 34% 41% 34% 33% 38% 36% 40% 22% 40% 31% 38% 28%35% 36% 36% 36% 39% 39% 39% 41% 42% Process barriers (time to adopt new processes) Technology availability and maturity Industry standards Cybersecurity threats Lack of skills Cultural barriers and organizational silos Lack of a clear strategy/business case Lack of internal ownership Cost
  12. 12. Copyright © 2017 Accenture All rights reserved. | 12 COST AND BUSINESS CASE IDENTIFIED AS THE PRIMARY BARRIERS TO NEW TECHNOLOGIES ADOPTION FOR MOST INDUSTRIES Main barriers to new digital technologies adoption Base: All respondents *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Chemicals Energy Utilities Metals/mining* 47% 42% 36% 56% 43% 42% 39% 33% 32% 39% 36% 39% 38% 30% 45% 28% 45% 29% 32% 39% 26% 36% 39% 22% 38% 26% 43% 17% 43% 29% 27% 39% 32% 35% 30% 28%32% 32% 33% 33% 33% 35% 36% 36% 41% 43% Process barriers (time to adopt new processes) Technology availability and maturity Deployment complexity Awareness of technology relevance Lack of skills Lack of internal ownership Cultural barriers and organizational silos Cybersecurity threats Lack of a clear strategy/business case Cost
  13. 13. Copyright © 2017 Accenture All rights reserved. | 13 CYBERSECURITY THREATS AND REGULATORY-RELATED RISK ARE AREAS OF CONCERN Technology risk current areas of concern Base: All respondents *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Chemicals Energy Utilities Metals/mining* 19% 25% 14% 22% 11% 22% 18% 17% 23% 10% 16% 11% 19% 14% 18% - 8% 12% 9% 22% 11% 8% 14% 11% 9% 9% 9% 17%10% 11% 11% 15% 15% 18% 20% Reputational risks Physical security threats Health and safety risk Environmental risk Lagging behind competitors in digital/technology capabilities Regulatory risk Cybersecurity threats
  14. 14. Copyright © 2017 Accenture All rights reserved. | 14 PROCESS EFFICIENCY AND COST CONTROL ARE THE PRIMARY OBJECTIVES OF DIGITAL TECHNOLOGIES DEPLOYMENT Primary objectives for digital technologies Base: All respondents *Note that the base size for Metals/mining companies is low (n=18), so findings should be interpreted as indicative only. Chemicals Energy Utilities Metals/mining* 28% 25% 20% 33% 21% 26% 14% 50% 25% 21% 14% 11% 21% 16% 23% 6% 4% 12% 29% -13% 18% 19% 24% 25% Regulation compliance e.g., health, safety and environment New product/service development Customer satisfaction Cost control Process efficiency
  15. 15. Copyright © 2017 Accenture All rights reserved. | 15 WHO DO WE CONTACT FOR MORE INFORMATION ABOUT THE SURVEY? Phillip Hazen Group Technology Officer, Resources Industries Senior Managing Director phillip.hazen@accenture.com For more information visit: accenture.com Follow us: @AccentureChems Chemicals LinkedIn Showcase @AccentureEnergy Energy LinkedIn Showcase @Accenture_Util Utilities LinkedIn Showcase @AccentureMining @AccentureDigi

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