The State of the Federal IT Market 2018

1. THE STATE OF THE FEDERAL IT MARKET 2018 ACCENTURE FEDERAL SERVICES

2. 2 | Copyright © 2018. All rights reserved. It is not keeping pace with rapid technology change 0 Role of technology in your personal life Your agency’s mission and business operations Your agency’s IT operating model Significant Change Your agency’s IT organizational structure Your agency’s IT infrastructure Your agency's overall IT strategy 10 20 30 40 50 60 Transformative Change Role of technology in your personal life Your agency’s overall IT strategy Your agency’s IT infrastructure Your agency’s IT organizational structure Your agency’s IT operating model Your agency’s mission and business operations Over the past five years, how woud you rate the amount, pace and scope of change in the following areas? 0 10 20 30 40 50 60 Significant change Transformative change

3. 3 | Copyright © 2018. All rights reserved. Focusing on business continuity over Agility, CX & Innovation Protecting agency from outside threats/cyber attacks Protecting agency from insider threats/security breaches Ensuring mission readiness through continuity of operations Ensuring mission readiness with 24x7 availability through high fault tolerance Ensuring business systems and processes are built to easily address changes in mission requirements and policies Providing field workers with remote, on-demand access to mission-specific enterprise systems and data Providing employees with an integrated, complete view of the customer relationship to improve service delivery Integrating, automating and digitizing key processes and services Providing citizens with a multichannel user experience Applying emerging technologies to enable innovative operating models Using emerging technologies to create or enable innovative mission-oriented products and services How effectively does your agency’s IT organization collaborate with mission, business & operations stakeholders to pursue or execute the following activities? 0 Protecting agency from outside threats/cyber attacks Providing field workers with remote, on-demand access... Ensuring business systems and processes are built to easily address... Ensuring mission readiness with 24/7 availability... Ensuring mission readiness through continuity of operations Protecting agency from insider threats/security breaches 10 20 30 40 50 60 70 Providing employees with an integrated, complete view of the... Integrating, automating and digitizing key processes and services Providing citizens with a multichannel user experience Applying emerging technologies to enable innovative operating models Using emerging technologies to create or enable innovative mission.... Good Superior 0 10 20 30 40 50 60 70

4. 4 | Copyright © 2018. All rights reserved. Most Federal IT organizations identify as enablers, not leaders Other Business Process Optimizer (A group that uses a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization) Change Agent (A team that helps an organization transform itself by focusing on such matters as operational innovation and organizational effectiveness, improvement, and development) Mission Enabler (One whose capabilities, forces, and resources contribute directly to the success of the mission) Trusted Utility (Provides underlying or enabling services to business customers/citizens with consistent quality, stability and reliability required for continuous, fault-free operations) Which of the following statements best describes your agency’s role? 0 10 20 30 40 500% 2% Trusted Utility (provides underlying or enabling services to busines customers/citizens with consistent quality, stability and reliability required for continuous, fault-free operations) 10% 20% 30% 40% 50% 24% Mission Enabler (One whose capabilities, forces, and resources contribute directly to the success of the mission) 46% Change Agent (A team that helps an organization transform itself by focusing on such matters as operational innovation and organizational effectiveness, improvement, and development) 7% Business Process Optimizer (A group that uses a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization) 20% Other

5. 5 | Copyright © 2018. All rights reserved. Funding, cyber & legacy biggest constraints Ineffective collaboration & communications Cybersecurity concerns Organizational silos Skill shortage Restrictive policies & reporting mandates Procurement bottlenecks Insufficient funding Poor IT planning & governance processes Data sprawl (poor or inconsistent system—and software-level security) Data sprawl (fragmented data management that contributes directly to data inaccessibility, storage inefficiencies) Poorly designed application & data integration Reliance on legacy technology To what extent do the following factors pose a challenge to your department’s ability to support your agency’s mission goals? Very challenging Extremely challenging 0 5 10 15 20 25 30 35 40 45 500Very challenging 5 10 15 20 25 30 35 40 45 50 Ineffective collaboration & communications Cybersecurity concerns Organizational silos Skill shortage Restrictive policies & reporting mandates Procurement bottlenecks Insufficient funding Poor IT planning & governance processes Data sprawl (poor or inconsistent system - and software level...) Data sprawl (fragmented data management that contributes...) Poorly designed application & data integration Reliance on legacy technology Extremely challenging

6. 6 | Copyright © 2018. All rights reserved. Need to go beyond reporting to become a better collaborator Transform mission & business requirements into compelling business cases for new IT investment Collaborate with mission, business & operations stakeholders to set IT priorities Communicate the organization’s IT strategy to mission, business operations stakeholders Report upon performance to mission, business and operations stakeholders How effectively does your agency’s IT organization collaborate with mission, business and operations stakeholders to pursue or execute the following activities? 0 5 10 15 20 25 30 35 40 45 Good Superior 0 Good 5 10 15 20 25 30 35 40 45 Transform mission business requirements into compelling business cases for new IT investment Collaborate with mission, business operations stakeholerd to set IT priorities Communicate the organization’s IT strategy to mission, business operations stakeholders Report upon performance to mission, business and operations stakeholders Superior

7. 7 | Copyright © 2018. All rights reserved. Current reporting focus is on uptime, not outcomes Overall budget Project budgets On-time delivery rates Quality metrics (downtime, defect rates) End-user satisfaction Other Solution performance or impact (cost-savings generated, improved customer satisfaction) Cybersecurity metrics (attempted intrusions deflected) What type of performance metrics does your IT organization effectively track and report upon? 0% 10% 20% 30% 40% 50% 60% 70%0% 2% 10% 20% 30% 40% 50% 60% 70% Other Solution performance or impact (cost-savings generated, improved customer satisfaction) 38% End-user satisfaction 46% Cybersecurity metrics (attempted intrusions deflected) 59% Quality metrics (downtime, defect rates) 55% Overall budget 57% On-time delivery rates 36% Project budgets 51%

8. 8 | Copyright © 2018. All rights reserved. View IT transformation as higher priority than empowering business users Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms How important are the following to accelerating your agency’s IT function’s ability to quickly deliver effective solutions that meet your agency’s organizational needs? 0 10 20 30 40 50 60 Very important Essential 0 Very important 10 20 30 40 50 60 Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design thinking Technology business management SaaS digital (low-code) platforms Essential

9. 9 | Copyright © 2018. All rights reserved. Adopting new IT models faster than emerging business services Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms Which best describes the extent of your agency’s adoption of the following? 0 10 20 30 40 50 60 70 Partially adoptedPiloting Fully adopted 0 Agile DevOps Technology business management Design thinking Piloting Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 10 20 30 40 50 60 70 SaaS digital (low-code) platforms Partially adopted Fully adopted

10. 10 | Copyright © 2018. All rights reserved. Half of agencies are seeing significant success pivoting to the new Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms How successful is your agency’s adoption of the following? 0 10 20 30 40 50 Mostly successful Very successful 0 Agile DevOps Technology business management Design thinking Mostly successful Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 10 20 30 40 50 SaaS digital (low-code) platforms Very successful

11. 11 | Copyright © 2018. All rights reserved. Adoption meets or exceeds expectations Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms To what extent has your adoption of the following met expectations at your agency? 0 10 20 30 40 50 60 70 80 Exceeded expectationsMatched expectations Greatly exceeded expectations 0 Agile DevOps Technology business management Design thinking Matched expectations Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 10 20 30 40 50 60 70 80 SaaS digital (low-code) platforms Exceeded expectations Greatly exceeded expectations

12. 12 | Copyright © 2018. All rights reserved. Agile—pro’s con’s Ability to manage changing priorities Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Benefits are insignificant What are the biggest benefits of Agile DevOps? 0 10 20 30 40 50 60 0 Ability to manage changing priorities 10 20 30 40 50 60 Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Other (SPECIFY) Benefits are insignificant 0 Ability to manage changing priorities 10 20 30 40 50 60 Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Other (SPECIFY) Benefits are insignificant

13. 13 | Copyright © 2018. All rights reserved. Agile—pro’s con’s Conflicts with legacy procurement and contracting Organization resistance to change Insufficient training or skills Lack of experience with agile methods Agency philosophy/culture clashes with core agile values Lack of management support What are the biggest drawbacks of Agile DevOps? 0 5 1510 20 25 30 35 40 45 0 5 10 15 20 25 30 35 45 50 Conflicts with legacy procurement and contracting Organization resistance to change Insufficient training or skills Lack of experience with Agile methods Agency philosophy/culture clashes with core agile values Lack management support Other (SPECIFY)

14. 14 | Copyright © 2018. All rights reserved. Federal journey to the cloud just getting started What percent of your agency’s computing environment relies on Commercial Cloud Infrastructure? 0 5 15 10 20 25 30 35 4040 35 30 25 20 15 10 5 0 Unsure None 1-25% 26-50% 51-75% 76-100%Unsure None 1-25% 26-50% 51-75% 76-100%

15. 15 | Copyright © 2018. All rights reserved. Cloud—pro’s con’s Better scalability performance Cost savings/lower total of ownership Faster provisioning deployment Supports more innovative adaptive solutions Better reliability fault tolerance Improved security Shift focus to more strategic requirements No long-term commitment Benefits are insignificant What are the biggest benefits of Commercial Cloud Infrastructure? 0 10 20 30 40 50 60 0 Better scalability performance Improved security Better reliability fault tolerance Supports more innovative adapative... Faster provisioning deployment Cost savings/lower total of... 10 20 30 40 50 60 Shift focus to more strategic requirements No long-term commitment Benefits are insignificant

16. 16 | Copyright © 2018. All rights reserved. Cloud—pro’s con’s Potential security issues Vulnerable to hacks and threats Vendor or ecosystem lock-in System latency Data transfer costs Possible downtime/service outages Technical skills shortage Inflexiblility of some cloud apps What are the biggest drawbacks of Commercial Cloud Infrastructure? 0 10 20 30 40 50 60 70 0 Potential security issues Possible downtime/service outages Data transfer costs System latency Vendor or ecosystem lock-in Vulnerable to hacks and threats 10 20 30 40 50 60 70 Technical skills shortage Inflexiblility of some cloud apps Other (SPECIFY)

17. 17 | Copyright © 2018. All rights reserved. Shared services—pro’s con’s Process standardization Cost reduction Improved productivity/efficiency Scalability Improved service levels Technical, service or process innovation Increased focus on core business activities Improved access to scarce talent Benefits are insignificant What are the biggest benefits of Shared Services and Centers of Excellence? 0 10 20 30 40 50 60 0 Process standardization Technical, service or process innovation Improved service levels Scalability Improved productivity/efficiency Cost reduction 10 20 30 40 50 60 Increased focus on core business... Improved access to scarce talent Benefits are insignificant

18. 18 | Copyright © 2018. All rights reserved. Shared services—pro’s con’s Departments may need to compromise on specialized needs Support services may be less accessible to or appropriate for departmental staff (e.g., HR) Reduced control of admin services for participating departments Move to centralized location disrupts service flow Failure to coordinate demand and supply of service High implementation and transition costs What are the biggest drawbacks of Shared Services and Centers of Excellence? 0 10 20 30 40 50 60 0 Departments may need to compromise on specialized needs High implementation and transition costs Failure to coordinate demand and supply of service Move to centralized location disrupts service flow Reduced control of admin services for participating departments Support services may be less accessible to or appropriate for departmental... 10 20 30 40 50 60 Other (SPECIFY)

20. 20 | Copyright © 2018. All rights reserved. It is not keeping pace with rapid technology change Role of technology in your personal life Your agency’s overall IT strategy Your agency’s IT infrastructure Your agency’s IT organizational structure Your agency’s IT operating model Your agency’s mission and business operations No change Significant Minimal ModerateUnsure Transformative Over the past five years, how woud you rate the amount, pace and scope of change in the following areas? 0 20 40 60 80 100 1200 Role of technology in your personal life Your agency’s mission and business operations Your agency’s IT operating model Your agency’s IT organizational structure Your agency’s IT infrastructure Your agency's overall IT strategy 20 40 60 80 100 120

21. 21 | Copyright © 2018. All rights reserved. Focusing on business continuity over Agility, CX Innovation Protecting agency from outside threats/cyber attacks Protecting agency from insider threats/security breaches Ensuring mission readiness through continuity of operations Ensuring mission readiness with 24x7 availability through high fault tolerance Ensuring business systems and processes are built to easily address changes in mission requirements and policies Providing field workers with remote, on-demand access to mission-specific enterprise systems and data Providing employees with an integrated, complete view of the customer relationship to improve service delivery Integrating, automating and digitizing key processes and services Providing citizens with a multichannel user experience Applying emerging technologies to enable innovative operating models Using emerging technologies to create or enable innovative mission-oriented products and services How effectively does your agency’s IT organization collaborate with mission, business operations stakeholders to pursue or execute the following activities? 0 20 40 60 80 100 1200 Protecting agency from outside threats/cyber attacks Providing field workers with remote, on-demand access... Ensuring business systems and processes are built to easily address... Ensuring mission readiness with 24/7 availability... Ensuring mission readiness through continuity of operations Protecting agency from insider threats/security breaches 20 40 60 80 100 120 Providing employees with an integrated, complete view of the... Integrating, automating and digitizing key processes and services Providing citizens with a multichannel user experience Applying emerging technologies to enable innovative operating models Using emerging technologies to create or enable innovative mission.... Inferior Good Not quite Acceptable Unsure Superior

22. 22 | Copyright © 2018. All rights reserved. Most Federal IT organizations identify as enablers, not leaders Which of the following statements best describes your agency’s role? 0 10 20 30 40 50 Other Business Process Optimizer (A group that uses a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization) Change Agent (A team that helps an organization transform itself by focusing on such matters as operational innovation and organizational effectiveness, improvement, and development) Mission Enabler (One whose capabilities, forces, and resources contribute directly to the success of the mission) Trusted Utility (Provides underlying or enabling services to business customers/citizens with consistent quality, stability and reliability required for continuous, fault-free operations) 0% 2% Trusted Utility (provides underlying or enabling services to busines customers/citizens with consistent quality, stability and reliability required for continuous, fault-free operations) 10% 20% 30% 40% 50% 24% Mission Enabler (One whose capabilities, forces, and resources contribute directly to the success of the mission) 46% Change Agent (A team that helps an organization transform itself by focusing on such matters as operational innovation and organizational effectiveness, improvement, and development) 7% Business Process Optimizer (A group that uses a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization) 20% Other

23. 23 | Copyright © 2018. All rights reserved. Funding, cyber legacy biggest constraints Ineffective collaboration communications Cybersecurity concerns Organizational silos Skill shortage Restrictive policies reporting mandates Procurement bottlenecks Insufficient funding Poor IT planning governance processes Data sprawl (poor or inconsistent system— and software-level security) Data sprawl (fragmented data management that contributes directly to data inaccessibility, storage inefficiencies) Poorly designed application data integration Reliance on legacy technology To what extent do the following factors pose a challenge to your department’s ability to support your agency’s mission goals? 0 20 40 60 80 1000 Ineffective collaboration communications Procurement bottlenecks Restrictive policies reporting mandates Skill shortage Organizational silos Cybersecurity concerns 20 40 60 80 100 Insufficient funding Poor IT planning governance processes Data sprawl (poor or inconsistent system - and software level...) Data sprawl (fragmented data management that contributes...) Poorly designed application data integration Reliance on legacy technology Moderately challenging Extremely challenging Slightly challenging Very challenging Not at all challenging

24. 24 | Copyright © 2018. All rights reserved. Need to go beyond reporting to become a better collaborator Transform mission business requirements into compelling business cases for new IT investment Collaborate with mission, business operations stakeholders to set IT priorities Communicate the organization’s IT strategy to mission, business operations stakeholders Report upon performance to mission, business and operations stakeholders How effectively does your agency’s IT organization collaborate with mission, business and operations stakeholders to pursue or execute the following activities? 0 10 20 30 40 50 60 70 80 90 1000 Transform mission business requirements into compelling business cases for new IT investment Report upon performance to mission, business and operations stakeholders Good Communicate the organization’s IT strategy to mission, business operations stakeholders Collaborate with mission, business operations stakeholerd to set IT priorities 10 20 30 40 50 60 70 80 90 100 Superior Inferior Good Not quite Acceptable Unsure Superior

25. 25 | Copyright © 2018. All rights reserved. Current focus is on uptime, not outcomes What type of performance metrics does your IT organization effectively track and report upon? Overall budget Project budgets On-time delivery rates Quality metrics (downtime, defect rates) End-user satisfaction Other Solution performance or impact (cost-savings generated, improved customer satisfaction) Cybersecurity metrics (attempted intrusions deflected) 0% 10% 20% 30% 40% 50% 60% 70%0% 2% 10% 20% 30% 40% 50% 60% 70% Other Solution performance or impact (cost-savings generated, improved customer satisfaction) 38% End-user satisfaction 46% Cybersecurity metrics (attempted intrusions deflected) 59% Quality metrics (downtime, defect rates) 55% Overall budget 57% On-time delivery rates 36% Project budgets 51%

26. 26 | Copyright © 2018. All rights reserved. IT operations higher priority than business services (adoption) Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms Which best describes the extent of your agency’s adoption of the following? 0 20 40 60 80 1000 Agile DevOps Technology business management Design thinking Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 20 40 60 80 100 SaaS digital (low-code) platforms Rejected Partially Planning Piloting Unsure Fully

27. 27 | Copyright © 2018. All rights reserved. IT operations higher priority than business services (prioritization) Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms How important are the following to accelerating your agency’s IT function’s ability to quickly deliver effective solutions that meet your agency’s organizational needs? 0 20 40 60 80 1000 Agile DevOps Technology business management Design thinking Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 20 40 60 80 100 SaaS digital (low-code) platforms Not at all Very Not very Moderately Unsure Essential

28. 28 | Copyright © 2018. All rights reserved. Agencies are succeeding in the new Agile DevOps Commercial cloud infrastructure Shared services centers of excellence Self-service business analytics Design Thinking Technology Business Management SaaS digital (low-code) platforms How successful is your agency’s adoption of the following? 0 20 40 60 80 1000 Agile DevOps Technology business management Design thinking Self-service business analytics Shared services centers of excellence Commercial cloud infrastructure 20 40 60 80 100 SaaS digital (low-code) platforms Not at all Very Not very Moderately Unsure Extremely

29. 29 | Copyright © 2018. All rights reserved. Federal journey to the cloud just getting started What percent of your agency’s computing environment relies on Commercial Cloud Infrastructure? 0 5 15 10 20 25 30 35 4040 35 30 25 20 15 10 5 0 Unsure None 1-25% 26-50% 51-75% 76-100%Unsure None 1-25% 26-50% 51-75% 76-100%

30. 30 | Copyright © 2018. All rights reserved. Agile—pro’s con’s Ability to manage changing priorities Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Benefits are insignificant What are the biggest benefits of Agile DevOps? 0 10 20 30 40 50 60 0 Ability to manage changing priorities 10 20 30 40 50 60 Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Other (SPECIFY) Benefits are insignificant 0 Ability to manage changing priorities 10 20 30 40 50 60 Increased team productivity Accelerates the delivery of business value Improved product quality Integrate mission/business/operations stakeholders in solution development Improved project visibility Other (SPECIFY) Benefits are insignificant

31. 31 | Copyright © 2018. All rights reserved. Agile—pro’s con’s Conflicts with legacy procurement and contracting Organization resistance to change Insufficient training or skills Lack of experience with agile methods Agency philosophy/culture clashes with core agile values Lack of management support What are the biggest drawbacks of Agile DevOps? 0 5 1510 20 25 30 35 40 45 0 5 10 15 20 25 30 35 45 50 Conflicts with legacy procurement and contracting Organization resistance to change Insufficient training or skills Lack of experience with Agile methods Agency philosophy/culture clashes with core agile values Lack management support Other (SPECIFY)

32. 32 | Copyright © 2018. All rights reserved. Cloud—pro’s con’s Better scalability performance Cost savings/lower total cost of ownership Faster provisioning deployment Supports more innovative adaptive solutions Better reliability fault tolerance Improved security Shift focus to more strategic requirements No long-term commitment Benefits are insignificant What are the biggest benefits of Commercial Cloud Infrastructure? 0 10 20 30 40 50 60 0 Better scalability performance Improved security Better reliability fault tolerance Supports more innovative adapative... Faster provisioning deployment Cost savings/lower total of... 10 20 30 40 50 60 Shift focus to more strategic requirements No long-term commitment Benefits are insignificant

33. 33 | Copyright © 2018. All rights reserved. Cloud—pro’s con’s Potential security issues Vulnerable to hacks and threats Vendor or ecosystem lock-in System latency Data transfer costs Possible downtime/service outages Technical skills shortage Inflexiblility of some cloud apps What are the biggest drawbacks of Commercial Cloud Infrastructure? 0 10 20 30 40 50 60 70 0 Potential security issues Possible downtime/service outages Data transfer costs System latency Vendor or ecosystem lock-in Vulnerable to hacks and threats 10 20 30 40 50 60 70 Technical skills shortage Inflexiblility of some cloud apps Other (SPECIFY)

34. 34 | Copyright © 2018. All rights reserved. Shared Services—pro’s con’s Process standardization Cost reduction Improved productivity/efficiency Scalability Improved service levels Technical, service or process innovation Increased focus on core business... Improved access to scarce talent Benefits are insignificant What are the biggest benefits of Shared Services and Centers of Excellence? 0 10 20 30 40 50 60 0 Process standardization Technical, service or process innovation Improved service levels Scalability Improved productivity/efficiency Cost reduction 10 20 30 40 50 60 Increased focus on core business... Improved access to scarce talent Benefits are insignificant

35. 35 | Copyright © 2018. All rights reserved. Shared Services—pro’s con’s Departments may need to compromise on specialized needs Support services may be less accessible to or appropriate for departmental staff (e.g., HR) Reduced control of admin services for participating departments Move to centralized location disrupts service flow Failure to coordinate demand and supply of service High implementation and transition costs What are the biggest drawbacks of Shared Services and Centers of Excellence? 0 10 20 30 40 50 60 0 Departments may need to compromise on specialized needs High implementation and transition costs Failure to coordinate demand and supply of service Move to centralized location disrupts service flow Reduced control of admin services for participating departments Support services may be less accessible to or appropriate for departmental... 10 20 30 40 50 60 Other (SPECIFY)

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