final assignment

1. Facilitator Training Program
Shawn McFadden
September 18, 2016
CUR/532
Garth Beerman

2. Welcome
 Cox Communications is one of the leading companies for cable services. The
company offers many varieties of service and strives of outstanding customer
service. Cox is starting a pilot online training program so that the level of
training the company’s employees is consistent across the board. Before you
can move forward with this you must be trained in a Asynchronous 3 day
training session. During this time the you will be going over materials, test
formats, and having discussing threads developed on a SharePoint site. The
main training material you will be able to access via Cox university site for
which when you log you will be able to take all the subjects assigned.
 you will be involved in this three day training program whereas perfect
attendance will be mandatory. You must pass the program. The following
sections go over the audience being the trainers, objectives, program goals
and the assessment.

3. Effective Facilitators
 There are claims that one of the most neglected areas of online learning
are the skill sets of online instructors like face to face classroom instructors
an online instructors must have strong knowledge of the content and
assessment (Burns, 2015) . There are a top five learning skills an online
instructor must have. In this paper two skill sets have been chosen.

4. Content knowledge
 An online instructor must have a true understanding and knowledge of the
topics he or she is to teach in a distance environment. There are some that
would say that the online environment in a self-study process where the
student would learn just through watching videos and reading content (Burns,
2015). On line instructor need to know how to help students gain a true
understanding of the topic and be able to have strategies in place in a
technology environment. The development phases that an instructor will need
to achieve this skill would have to be Master phase the instructor should have
taught the topic numerous times and has a good track record. The instructor
should have at least studied the topic to truly have a developed knowledge of
the topic. The instructor also have technology skills which is the key
component of distance learning. Instructors of online learning must be strong
with technology skills to use the medium designed to teach the topic. Online
instructors would have to receive training on how to navigate and use the
online classroom during their training.

5. Establish an online presence
 In the online environment the instructors plays a vital role which is also multifaceted
(Burns, 2015). That instructor is the go to person for student that may be new to the
online learning environment and this can be a very daunting experience for new
students (Burns, 2015). Online instructors must work to help the student have a
welcoming feeling and encourage the student to broaden and deepen online
communication (Burns, 2015). The online instructor must make important decisions on
how well the student is participating in the class and is gaining knowledge of the
content being taught. An effective online instructor must be able to teach a student how
to manage their time and task they are assigned (Burns, 2015). This skill also ties well
with effective communication skills one of the most important areas of communication
is to be a good listener but when it comes to online listening skills do not play apart but
if an online instructor can replace written text into a voice then the instructor can use
active listening skills. When it comes to communication there is no such thing is over
communicating (Online Learning Insights, 2016). It is important that communication is
consistent and plentiful. It is very important that establishing an online presence the
online instructor is more than an expert in the topic but is a learning leader a role model
for the student (Online Learning Insights, 2016).

6. The Developmental phases
 The developmental phases for this skill would be an apprentice that has at
least taught two online courses and has used some communication
technologies in an online learning environment. The forms of training that
would be necessary is training in effective communication skills and
leadership training as well.

7. Faculty
 The trainers will consist of qualified new hire trainers or course
developers.
 The trainers will have successfully completed the 3 month new hire
training program
 The trainers must have a college degree of at least a bachelors in
education.
 The trainers must have full knowledge of the training they will be
teaching.

8. Program Goals
 Create an excellent training staff preparing them for an online
environment through the use of technology.
 To show the company the online learning will greatly increase the
consistency of the training of new hires.
 Create an environment the will be used by all trainers.
 Increase the level of customer service by providing all new hires
consistent training across the business model.

9. Program Objectives
 Trainers will demonstrate an ability in having an online presence
 Trainers will start discussions of main topics of training
 Trainers will incorporate their real life experiences into the training

10. Assessment
 A diagnostic assessments on the trainers to evaluate their online training
skills
 The assessment will measure the knowledge on trainees as individuals
and as a team
 No formative assessment will be used
 The trainees as a group will provide feedback on their training experience
 A summative assessment will be evaluated at the program
 The trainers will be assessed with a post training evaluation.
 The following sections shows what it takes to be an effective online
trainer {OLT}

11. OLT
 An online trainer must be effective time managers
 The online trainers must interact with trainees
 The online trainer must demonstrate a knowledge of the topic.

12. Phases of Development
 Visitor which is someone that has little training
 Novice is someone to has yet to teach an online topic
 Apprentice is someone that is on the learning side
 Master trainer that has trainer online topics and has designed several
topics

13. Distance Learning Theories
 Intrinsic motivation involves engaging in a behavior because it is personally
rewarding; essentially, performing an activity for its own sake rather than the
desire for some external reward.
 Social Informatics is the study of information and communication
tools in cultural or institutional contexts.
 Digital Media Theory

14. Engaging the Distance Learner
 Presence in the class. You as online facilatator must show an online
presence regularly answering questions, setting expectations, and starting
discussion threads
 Messaging communication is key to being a great facilitator make sure
you have an open line of communication with your trainees
 Pushing students to think outside of the classroom. Guide your students
to use critical thinking skills.

15. Program Based Learning
 https://www.powtoon.com/m/feMczpQ0LA4/1/m
 Please insert link into a Browser

16. Distance Education Classroom
Management
 Controversy can arise in any learning environment. How is it managed is a
valuable skill to any teacher or facilitator. In an online class if a student
says something it is important that the teacher reacts to the student
quickly otherwise it can cause controversy amongst the other students.
Online texting can also lead to misinterpretations students often can
assumptions and take a message in the wrong fashion it was intended
(Kelly, 2014). A good way to avoid controversy is to start with an
icebreaker ask student questions like what is your favorite movie? You can
also ask the student for post an introduction if themselves this will help get
to know your students (Kelly, 2014).

17. Be Supportive
 Other areas to help anticipate controversy is to be supportive when
student become upset they will need extra support reach out to the
student and find out what has caused the student to be upset (Kelly, 2014).
This will help a teacher build rapport with the student and give the student
a sense of ease making easier for the teacher to resolve the issue at hand.

18. Address interpersonal conflict
 Interpersonal conflict and occur at any given time when this is not
addressed it can lead to a negative learning experience. It is important
that the teacher stays neutral and not take sides. Give the student time to
cool off because when high emotions are involved it is difficult to resolve
an issue (Kelly, 2014). Let the student know you are and will reach a
resolution that avails all the parties concerned.

19. Encourage critical thinking
 Controversy can stir emotions student will often base their options based
on feeling not facts. Encourage your students to base their opinions based
on facts this will cause your student to think outside the box (Kelly, 2014).

20. Promoting Student Self-Efficacy
 A student that is new to distance learning can be a haunting experience and can be very challenging
distance learning is an entirely different environment than face two face. Instructors want to help student
master distance learning that being said the instructor should make sure the students have clear tasks
that need to be accomplished in the first few days of class. Example, have the student post introductions
of themselves for discussion credit (Vilkas & McCabe, 2014). This will show the student if they are using
the online learning system correctly. The instructor should also post a positive feedback post to help the
student gain a sense of success.
 Another way to promote self-efficacy would be to build a sense of community when student are
actively involved in an online discussion a sense of community is established. To help make sure this
occurs the instructor to post behavior norms and grading expectations. The instructor should model this
type of behavior by helping the help commit to asking questions that encourage higher thinking (Vilkas
& McCabe, 2014).
 Lastly physiological factors influence self-efficacy, in a face 2 face setting an instructor can see a
student is nervous or has anxiety this is not true in distance learning an instructor should be one step
ahead. An instructor can help reduce stress by posting examples or templates of an assignment, so this
gives a student a roadmap to follow (Vilkas & McCabe, 2014). Build a rapport with the students once a
positive relationship is established, and the student feels a sense of trust the student will not be as
stressed and be able to have a positive learning experience (Vilkas & McCabe, 2014).

21. Presentation
 http://www.slideshare.net/acknotts1/distance-education-classroom-
management-66619350
 Please follow link to view presentation of previous topic.

22. References
 Kelly, R. (2014). Managing Controversy in the Online Classroom. Retrieved
from http://www.facultyfocus.com/articles/online-education/managing-
controversy-in-the-online-classroom/
 Vilkas, B., & McCabe, C. (2014). Promoting Students’ Self-Efficacy in the
Online Classroom. Retrieved from
http://www.facultyfocus.com/articles/online-education/promoting-
students-self-efficacy-online-classroom/
 Burns, M. (2015). Top 5 Online Learning Skills That Online Instructors
Should Have. Retrieved from https://elearningindustry.com/small-scale-
vs-full-scale-elearning-implementatio
 Online Learning Insights. (2016). Retrieved from
https://onlinelearninginsights.wordpress.com/2014/02/17/five-vital-skills-
instructors-need-to-facilitate-online-group-work-collaboration/