1. Adam Mickiewicz View my profile on LinkedIn
email: adam.mickiewicz@msmail.pl
Curriculum Vitae
tel. +48 502 502 848
Experienced IT Manager
 15 years of overall experience in IT, 9 years of IT Management experience
 Strong leadership, managerial and interpersonal skills
 Certificates: ITIL Manager, HDI Support Manager, PMI ACPM, MCSE, MCSA, MCP
1. Profile
IT Manager with over 15 years of experience in IT, including 9 years in IT Management. Has extensive knowledge in
in the infrastructure management and IT services management (ITIL methodology). Experienced in developing,
optimizing and implementing of operational IT processes and managing large implementation and infrastructure
projects. Has excellent technical background in IT systems, networks and data center technologies.
Experienced in managing teams of specialists in several countries - including systems and servers administrators,
network administrators, IT service desks, customer service desks, developers, project managers and quality
managers.
Strongly focused on increasing internal business satisfaction and make IT organization more efficient - through
managing quality of managed services at the level expected by the business and by improving operational
processes.
2. Key qualifications
 9 years of experience in people management (manager of managers, IT unit manager, project manager)
 building effective IT units and optimizing existing IT structures
 practical knowledge in implementing ITIL standards and processes
 experience in working in an international environment and in managing international / virtual teams
 managing large IT implementation, software and infrastructural projects
 excellent knowledge of IT and the most modern technologies (SAN, clustering, failover, disaster recovery,
virtualization, LAN/WAN networks, CISCO / CheckPoint, Microsoft, Oracle, MS-SQL)
3. Certificates
 HDI Certified Support Center Manager (HDI)
 ITIL Manager’s Certificate in IT Service Management: ITIL Service Manager (EXIN)
 MCSE - Microsoft Certified Solutions Expert: Server Infrastructure (Microsoft)
 MCSA - Microsoft Certified Solutions Associate (Microsoft)
 MCP - Microsoft Certified Professional (Microsoft)
 PMI Associate’s Certify in Project Management (ESI)
4. Professional experience
2011.01- Senior IT Manager
now Local Consumer Banking Systems Unit
Citibank, Poland IT Service Delivery Department
 Managing units responsible for production support and maintenance of local banking systems - resolving
incidents, problems, deploying new functionalities and production fixes, capacity planning and reporting
 Creating processes, procedures, metrics and reports based on the ITIL methodology - in order to increase
efficiency of internal processes and delivering expected quality of services to the business
 Ensuring compliance with internal standards and policies
 Managing system recovery procedures and business continuity plan
 Ensuring optimal utilization of the hardware resources, optimizing TCO of the infrastructure
 Active participation in creating strategy and directions for the whole Department of Technology
 Managing business expectations and escalations
 Ensuring proper execution of the HR policies including people performance assessment, motivating staff,
coaching, creating career paths and promoting organization culture values

2.  Active cooperation with business units, external vendors and other technology groups
 Managing external vendors
Project: Migration of all critical banking systems from APPC data center to EMEA. Huge and highly
complicated project.
Role: Senior Manager / Expert
Responsibilities:
 Coordinating works at the department level to ensure smooth migration
 Managing works of managers responsible for service delivery units in the department
 Managing and mitigating risks related to the migration
Personal achievements:
 Migration was completed successfully. No incident impacting customers or internal
businesses occurred.
Project: Creating new IT Service Delivery department in the Bank
Role: ITIL Expert / IT Service Manager
Responsibilities:
 Active participation in creating the department
 Building or adopting existing processes for the department
 Creating tools required for managing the department and delivering IT services at
expected quality level (processes, procedures, KPIs, reports)
Personal achievements:
 Incident and problem management procedures created by me were implemented for all
technology units in the Bank
 Created set of KPIs and reports are valuable tools to manage the department and
implementing them have led to improve quality of IT services delivered by the
department
2006-2010 IT Manager
Diebold Incorporated, EMEA Data Center
Diebold Incorporated is a global leader in providing integrated self-service, security systems and services.
Headquartered in Canton, Ohio, Diebold employs more than 16,000 employees, with representation in more
than 90 countries worldwide. In 2009, Diebold reported total revenue of US$2.7 billion. On the local market
Diebold is one of the main suppliers of the ATM terminals for banks and financial institutions. Diebold is also an
operator of the own Cash4You ATM network.
 Responsible for creating the regional Data Center in the EMEA region – creating architecture, recruiting
employees, selecting vendors and managing the project
 Managing international teams of specialists responsible for Data Center operations (IT, User Helpdesk,
Customer Helpdesks), development (internal developers), project and quality management
 Responsible for the architecture and solution of the Data Center systems and the network
 Ensuring security and high availability of the managed IT services and the ATM networks
 Planning, tracking, analyzing and reporting the Data Center budget
 Optimizing TCO of the infrastructure
 Defining processes, procedures and policies for the Data Center based on the ITIL methodology
 Defining service catalogue and ensuring quality of services defined in OLA and SLA agreements
 Working closely with the business owners and other departments to ensure that business requirements are
properly gathered, analyzed and that projects are delivered within agreed timeline, budget and scope
 Leading the Change Advisory Board and ensuring that projects and changes are properly prioritized
 Managing implementation projects for new customers, connecting new countries and customers to the Data
Center
 Ensuring efficiency of the Service Support and Service Delivery functions and processes
 Supporting sales organization in technical presentations, gathering requirements, building proof of concepts
of system architecture/implementation and creating final proposals for the customers
 Managing external vendors and suppliers (collocation services, network links, hardware and software)
Project: Managing implementation of the regional European Data Center, one of the fourth Diebold
data centers over the world. Planning and designing the data center architecture, including
operating systems, databases, storage area network (SAN) and MPLS WAN network.
Managing the project of implementation the data center in Warsaw.
Role: Project Manager / IT Expert

3. Responsibilities:
 Managing teams responsible for the data center implementation (system and network
administrators, developers)
 Creating the concept and the architecture of the solution including systems and the
LAN/WAN network
 Managing external vendors and suppliers (collocation services, network links,
hardware and software)
Personal achievements:
 Data center was created successfully, on time and within planned budget
 Technical architecture was designed to ensure maximum reliability and security
 TCO of the infrastructure was strongly optimized
Project: Managing project of creating infrastructure for the full ATM outsourcing for one of the
largest world’s bank
Role: Project manager / IT Expert
Responsibilities:
 Managing teams responsible for systems and network implementation (system and
network administrators, developers)
 Gathering business and technical requirements
 Creating architecture of MPLS network covering several EMEA countries
 Managing agreements and negotiations with customer IT and security departments
 Managing ATM image development and security hardening
Personal achievements:
 Concept of the network allowed connecting new locations without further investment
 Passed security audit performed by the bank security staff
 Project accomplished on time
Project: Defining processes for the data center and managing quality of provisioned services
Role: ITIL Expert / Quality manager
Responsibilities:
Defining processes, procedures and policies for the data center based on the ITIL
methodology, defining KPIs
 Defining service catalogue and ensuring quality of services defined in OLA and SLA
agreements
 Ensuring efficiency of the Service Support and Service Delivery functions and processes
Personal achievements:
 Implementation of ITSM system, supporting processes and data center operations
 Data center passed corporate IT audit with satisfactory rating
2000-2006 IT Project Manager
Servers and Systems Administrator
Polska Telefonia Cyfrowa Sp. z o.o.
Polska Telefonia Cyforwa is one of the largest mobile network operators in Poland. PTC is the owner of the “T-
Mobile” and “Heyah” brands. Employs more than 4.000 people and is one of the biggest companies in Poland.
Project Manager (2004 – 2006)
System Development Department, Back-Office Software Development Unit
 managing projects related to EDM systems and corporate portal (business needs analysis, architecture,
managing implementation, deployment and testing, maintenance)
 gathering and analysis user requirements; creating projects plans, work breakdown structures, budgets and
schedules, acceptance tests, evaluating vendor’s offers
 managing project teams
 creating, managing and supporting test and production environments
 creating and implementing new concepts of EDM systems based on SharePoint, FileNet and Oracle
technologies
 managing external vendors and suppliers
Project: Implementation of the portal for 2000+ users based on Microsoft SharePoint Server
Role: Project Manager
Responsibilities:

4.  Gathering business requirements and creating system requirements specification
 Creating system architecture and concept of the solution
 Evaluating vendor’s offers, managing external vendors
 Managing project plan, budget and risk mitigation
Personal achievements:
 Optimized system architecture to ensure high performance
 High internal customer satisfaction on each project stage
Specialist – Systems and Server Administrator (2000-2004)
Corporate IT Operations Department, Electronic Document Management Unit
 responsible for production business critical EDM systems – FileNet Software (Image Services, Content
Services, eProcess, VW Workflow)
 Windows 2000/2003 and Sun Solaris servers administration
 MS SQL Server and Oracle databases
1997-2000 IT Specialist
White Eagle Aviation S.A.
private airline concerning on passengers and cargo flights, one of the Curtis
Group companies, 200 employees
 Managing the IT infrastructure, administering LAN network and Windows/Linux servers, developing the
corporate web-site, developing software, software and hardware purchases, end-user help-desk
1996-1997 IT Specialist
Curtis Companies Ltd. Curtis Financial Center
financial center of Curtis Group, 30 employees
 Administering of LAN network, developing software, end-user help-desk, creating and managing the IT
infrastructure
5. Trainings
 Support Center Manager (HDI)
 Great Customer Experience (Value Coaching)
 Academy of Management: Planning people development and goal settings (House of Skills)
 Academy of Management: Monitoring tasks (House of Skills)
 ITIL Service Support + ITIL Service Delivery (CT Partners & EXIN)
 Managing Teams (DOOR Poland)
 ITIL Foundation (CT Partners & EXIN)
 PMI - Requirements Management: A Key to Project Success (MTDC Poland)
 PMI - Leadership and Management (MTDC Poland)
 PMI - Scheduling Costs And Control (MTDC Poland)
 PMI - Managing Information Technology Projects (MTDC Poland)
 Requirements Management with Use Cases (Rational University)
 Object Oriented Analysis and Design with the UML (Rational University)
6. Education
1995 - 1999 University of Warsaw, Faculty of Economics
Master of Economics. Good grade.
„Modern teleinformatic technologies in economical processes of global information communities
evolution.”
7. References
Available on request and on my LinkedIn profile http://lnkd.pl/adam-mickiewicz
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment
process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).