People Strategies for Smart Cities December 2011 Adam Sanford, Strategy and Transformation, ANZ

Research Objective January 25, 2012 Asset Management Pipes, Roads, Buildings Resource Optimisation Water, Traffic, Energy Organisation and People The prevalent Smart City model focuses on exploiting the latent value that exists between the connections in a cities system of systems Objective: Test the hypothesis that successful Smart City outcomes are dependant on people related strategies Smart Cities A system of systems

CITY STRATEGY CITY GOVERNANCE Products & Services Citizens Businesses Water Communication Energy Transport Education Waste Food Healthcare Biodiversity and Ecology Sustainability Hub Townsville was an IBM Smart City Challenge winner in 2011 with a objective of accelerating sustainability actions. One of the key recommendations from this challenge was the creation of the City Sustainability Hub, an extension of the Office of Sustainability, building a collaboration of public and private organisations and individuals. The hub will link physical activities with the digital world. Resources https://w3-connections.ibm.com/files/app?lang=en_GB#/file/47728ca7-484e-47c3-b79a-a5f2eb0e82fa Townsville, Australia Open Data Social Media Fast Broadband Social Learning Collaboration

Crowdsourcing challenges While many government departments have released data sets, New York has aggressively targeted those outside of the organisation to apply their unique skills and translate the data into meaningful and useful applications for citizens and visitors of New York. To motivate developers, data specific challenges are established with financial rewards. This strategy has grown and many US agencies now use external organisations to specifically manage these types of crowdsource challenges, e.g. ChallengePost. January 25, 2012 Resources http://ideas.nycbigapps.com/ http://challengepost.com/ New York City, USA

January 25, 2012 Boundaryless organisation leading the debate The ubiquitous nature of social media and the active involvement of IBMers in contributing to thought leadership sees many IBMers actively involved in the Smart Planet debate. As a result IBM generated a set of simple guiding principles for employees engaging in debate relating to these Smart Planet concepts. The table below outlines the transition IBMers are encouraged to follow, creating a set of guiding principles to support the strategy of a boundaryless organisation leading the debate. Resources https://w3-03.sso.ibm.com/sales/support/information/smarter_planet/smartercities/employee-engage.html IBM, Smart Planet We start with the vision. But smarter planet will come to life when IBMers build on the concepts with each other, with our clients and with the world. From To Convincing Conversing Train IBMers to deliver messages Inspire IBMers to be catalysts, connect people to ideas Insights within IBM Great insights everywhere, brought together by IBMers Value provided by IBM New value created through collaboration A campaign A movement

January 25, 2012 Amsterdam, The Netherlands City Project Map Amsterdam created a visual representation of the key projects that will drive its Smarter City Vision - climate sustainability. Its interactive website accurately captures the case for change for the city, with quantifiable targets and progress reports for the city as a whole and for individual projects. The goals and targets of partner organisations are tied back to practical tips and news for the individual, while citizens are encouraged to add to the collective learning. Integrated with Twitter and Facebook. Resources http://www.amserdamsmartcity.com/#/en

January 25, 2012 Resources http://blogs.hbr.org/revitalizing-cities/ http://www.advancedleadership.harvard.edu/ http://www.nyc.gov/html/simplicity/html/home/home.shtml To revitalize America's cities, we must replace the antiquated rules and governing models of the past with new structures that fit our modern needs. And by doing so, we will clear the path for collaborative solutions to our cities' most pressing challenges. In today's world, where public services are increasingly delivered by "networks" of private companies, non-profits, and government officials working together, government must abandon its hierarchical workforce structure and embrace a structure that empowers lower-level employees with the training and discretion that they need to better manage these networked relationships. In New York City, we are working to create a modern governing structure that elevates performance, enhances discretion, employs analytics and defines public value as that produced by multiple sectors working collaboratively. Our NYC Simplicity effort seeks to reorganize government around the needs of residents and businesses and to remove the regulatory barriers that inhibit government innovation. Stephen Goldsmith, Deputy Mayor New York Overcoming antiquated governance models and structures Stephen Goldsmith is the Deputy Mayor of New York City and a former two-term Mayor of Indianapolis. As part of a HBR series exploring the re-invention of the social infrastructure of cities, Stephen discussed the changes to governing models and structures required for successful transformation in cities. New York, Deputy Mayor Stephen Goldsmith

January 25, 2012 Copenhagen, Denmark Related Resources http://senseable.mit.edu/copenhagenwheel/urbanData.html http://www.youtube.com/watch?feature=player_embedded&v=S7y3qIQu3Gc http://senseable.mit.edu/ http://blog.ted.com/2011/05/03/architecture-that-senses-and-responds-carlo-ratti-on-ted-com/ The Copenhagen wheel transforms your bike into a hybrid ebike Developed by MIT, the Copenhagen wheel achieves many different outcomes. You can use your phone to unlock and lock your bike, change gears and select how much the motor assists you. As you cycle, the wheel’s sensing unit is also capturing your effort level and information about your surroundings, including road conditions, carbon monoxide, NOx, noise, ambient temperature and relative humidity. Access this data through your phone or the web. You can also share your data with friends, or with your city – anonymously if you wish – thereby contributing to a fine-grained database of environmental information from which we can all benefit.

January 25, 2012 Resources http://www.arup.com/Publications/Smart_Cities.aspx Arup Urban Informatics Timely, accurate feedback is critical for generating momentum and changing behaviour. Replicating this change across a disparate demographic of city citizens is complex and requires specialised expertise. Arup’s Urban Informatics is a great example of expertise that can translate data into engaging visualisations. ‘ Arup can design urban interfaces that help visualise real-time feedback loops of urban activity. These can be engaging design-led installations at a civic or neighbourhood scale, behavioural-change strategies, or functional web services for citizens and city officials, making visible the invisible patterns of activity in the city. Informatics provides the public interface onto the smart city’

January 25, 2012 GIS Open Data Hackathon The Surrey local government led a forum that encouraged the community to identify useful ways to utilise publicly available data. The outcome of the hackathon identified the need for an application that can inform residents directly if a development application is made in their neighbourhood. Integrating development notices into technology has implications for the operational processes of the planning department and the mechanisms for local engagement and approval. Civic engagement in the development and planning process can be expected to increase through this transformation. Maintaining this strong civic engagement and realising the value that this model creates requires the local government to become more interactive and respond in a timely manner with accurate meaningful information. Resources http://www.thenownewspaper.com/Development+notification+more+coming+Surrey+residents/5761580/story.html http://gov20.govfresh.com/international-open-data-hackathon-on-december-3-2011/ http://www.surrey.ca/city-services/658.aspx Surrey, British Columbia, Canada

January 25, 2012 Civic engagement and issue resolution using social media technologies Fix My Street launched in the UK in 2007, was one of the early attempts to use civic engagement to identify issues that local governments could then address and fix. A simple model of encourage citizens to identify a problem such a pot hole or a street light that needs replacing and then using this information to inform the work of local maintenance teams. Critical to success is the ability for the information to be integrated, prioritised and acted upon in, with the actions fed back through the same social media network that it was identified through. Fix My Street, UK Resources http://www.fixmystreet.com/

January 25, 2012 Appendix 1 - Urban Systems Symposium The Importance of People - The Ultimate Sensing & Actuation System The Urban Systems symposium was held in New York in May 2011. ‘The importance of people’ session addressed the following question: To what extent are theories of sociology, anthropology, political science, economics, and other soft sciences able to be accounted for in the modelling, design, and operation of cities? A view of cities shown below presents people as a 3 rd component in the creation of an effective system of systems.

January 25, 2012 Appendix 1 - Urban Systems Symposium Resources http://urbansystemssymposium.org/ http://urbansystemssymposium.org/2011/the-importance-of-people/ A people centric view of cities outlines the complexity of relationships, networks and motivators that must be considered when influencing behaviour in an urban environment.