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Location Based Customer!
Satisfaction Management
Oliver Twardowski, Founder of Reputami
If you want to improve your
service you have to be able to
listen to your customers.
What is Location Based Customer!
Satisfaction Management?

Branch 1/150

Branch 2/150
the past
•

manual aggregation 

of new content on 

various services

•

Excel spreadsheets for
collecting the reviews

•...
ø 6 connected services per venue
the present
•
•

Cloud-based SaaS
Online Reputation
Management
The customer feedback
from all relevant services
in one int...
the future
•

iBeacons to trigger
customer interaction 

at the POS

•

Wearables to detect
influential customers 

at the ...
the future?
Thanks.!
!
Slides: bit.ly/ReputamiTechhub

Oliver Twardowski | oliver@reputami.com | @ot
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
Location Based Customer Satisfaction Management
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Location Based Customer Satisfaction Management

Slides of the talk on the future of "Location Based Customer Satisfaction Management" for the Techhub event "the future of … location based services".

Event details: http://www.techhub.com/events/the-future-of-location-based-tech/

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Location Based Customer Satisfaction Management

  1. 1. Location Based Customer! Satisfaction Management Oliver Twardowski, Founder of Reputami
  2. 2. If you want to improve your service you have to be able to listen to your customers.
  3. 3. What is Location Based Customer! Satisfaction Management? Branch 1/150 Branch 2/150
  4. 4. the past • manual aggregation 
 of new content on 
 various services • Excel spreadsheets for collecting the reviews • Pie-Chart Madness
  5. 5. ø 6 connected services per venue
  6. 6. the present • • Cloud-based SaaS Online Reputation Management The customer feedback from all relevant services in one interface • Sentiment- and topic analysis of texts • realtime alerts on new feedback and influential customers (who are at the POS)
  7. 7. the future • iBeacons to trigger customer interaction 
 at the POS • Wearables to detect influential customers 
 at the POS • Predictive Analytics to enrich the customers experience
  8. 8. the future?
  9. 9. Thanks.! ! Slides: bit.ly/ReputamiTechhub Oliver Twardowski | oliver@reputami.com | @ot

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  • maikklotz

    Feb. 18, 2014

Slides of the talk on the future of "Location Based Customer Satisfaction Management" for the Techhub event "the future of … location based services". Event details: http://www.techhub.com/events/the-future-of-location-based-tech/

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