This document outlines a philosophy for understanding employees and customers. It begins by noting that the question companies should ask is not just "how can we understand our people?" but "what is the nature of human existence?". It then lists 23 points about human nature, including that education and experience contribute to success, purpose provides motivation, humans seek control and experience pleasure from new experiences and relationships. The overall message is that truly understanding people requires appreciating broad philosophical perspectives on human nature and existence.