Do you feel like you've been thrown in at the deep end as a new design manager? Management and leadership are often treated as innate skills - which results in people making the same easily fixed mistakes again and again. One of your core skills as a leader should be the ability to have effective conversations with your reports and the rest of your organisation. To build great teams you need to understand people. Fortunately many of the skills we apply as UX practitioners to understand our users and customers can also be applied to better understand our organisations. Come and learn how to look at management through a UX lens. Discover how to become a better leader by repurposing and expanding the skills you already have.

1. The User Experience of Management
Adrian Howard
(@adrianh)

4. People

5. https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg
“Management is the art of getting
things done through people”
— Mary Parker Follett

6. Makers' Schedule
vs
Managers' Schedule

7. Meetings are a waste of time

8. Meetings are a waste of time?

9. Meetings are a waste of time?

10. User research is a waste of time?

11. 1. One-on-ones
2. Meetings
3. Job Specs
4. Job Interviews
5. Career Paths
6. Gemba
Ethno interviews
Facilitation
Persona/Stories
Behaviourial interview
Service Design
Ethnography

12. One-on-ones

13. Active Listening

14. http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg
– Fran Lebowitz
“The opposite of talking isn't listening
The opposite of talking is waiting”

15. SHUT THE
F**K UP

16. Reflection

17. – Arthur Bloch
“Every clarification
breeds new questions”

18. Can you tell me
more about … ?

19. Ask for stories

20. Open questions

21. Non-leading questions

22. Observations vs Insights

23. Meetings

25. Job Descriptions

26. https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv

27. Job Interviews

29. Career Paths

30. https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png

31. http://rosenfeldmedia.com/books/service-design/

32. Going to the Gemba

33. https://www.flickr.com/photos/philliecasablanca/3344142642

34. Ethnographic Field Work

35. 1. One-on-ones
2. Meetings
3. Job Specs
4. Job Interviews
5. Career Paths
6. Gemba
Ethno interviews
Facilitation
Persona/Stories
Behaviourial interview
Service Design
Ethnography

36. The UX Style of Management

37. Servant Leadership

38. The difference
manifests itself in the
care taken by the
servant — first to
make sure that other
people’s highest
priority needs are
being served.
— Robert K. Greenleaf

41. Do they, while being
served, become healthier,
wiser, freer, more
autonomous, more likely
themselves to become
servants? And, what is the
effect on the least
privileged in society? Will
they benefit or at least not
be further deprived?
— Robert K. Greenleaf

42. Questions?
Agile & Lean UX News — bit.ly/leanuxnews
Adrian Howard (@adrianh)
quietstars.com
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(and your stories)