1. ADSERVE
SOLUTIONS & SERVICES
Adserve Contact Center
Advertising service company
Business Development team
Al-Khobar – KSA
Tel: 038677080 – Fax: 038677655
bd@adserve.com.sa

2. The Contend
o Customer Care
o Customer Acquisition
o Customer Retention
o Customer Value Management
o Marketing Support
o Sales Support
o Billing and Collection
o Employee Relations

3. Customer Care
Our Customer Care Solution is designed to address
customer's complaints and needs in a professional
manner which exceeds customer's expectations.
Customer Care is concerned with what most companies
fall-short to capitalize on through their process of
interacting with customers. We offer an array of
specialized solutions as follows:
 Customer care hotline
 Technical support help desk
 Complaints management
 Welcome call program

4. Customer Acquisition
Generating incremental sales to your latest products or
services, converting products & services into sales, follow up
with existing customers and creating new leads for future
sales.
Customer Acquisition encompasses the following applications:
 Direct response hotline
 Prospecting and lead generation
 Sales calls allocation and
scheduling
 Telesales campaigns

5. Customer Retention
Customer Retention is designed specifically to optimize the
process of customers in which we utilize our highly trained
and dedicated team we mature technology, extensive know-
how in following up with existing customers and target-driven
promotional campaigns to divert walk-away tendency in
customers.
Customer Retention addresses your business needs with
regards to:
 Proactive retention campaigns
 Loyalty programs management
 Awareness Campaigns

6. Customer Value Management
The goal of CVM is to deliver optimal value to
customers by aligning business processes and
capabilities with customer-defined values. Our Customer
value management solution encompasses various
applications:
 Consultative up/cross-selling
programs
 Telemarketing campaigns
 Campaigns management
 Renewal programs

7. Marketing Support
Marketing Support which is one of our powerful solution tool
and a life-line to marketing experts in which it streamlines
business processes, update database and weed-out irrelevant
or out-dated information.
With our Marketing Support a dedicated team of marketing
experts will be geared towards providing your company with a
full range of services such as:
 Database clearing and profiling
 Market research
 Customer satisfaction surveys

8. Sales Support
Sales support has become a daunting task for most companies
in which dynamic business environment, let alone the
complexity of business operations which require greater
allocations of resources and budget. The complexity involved in
dealing with distributors, dealers, and sales representatives add
to the attrition of resources within companies, if not managed
effectively.
Our deep understanding of customer's supply chain solutions
and sales support processes illustrat a bundle of unique
functions which address this aspect:
 Contract activation
 Distribution channel hotline
 Sales outlets coordination
 Order management

9. Billing and Collection
Billing and Collection is the ideal solution for companies
which are concerned with collection of their receivables in a
timely manner while being respectful for all the customers.
 The functions are as follow:
 Collection Campaigns
 Invoice tracking
 Payment services

10. Employee Relations
The Employee relations is a professional hand that we
extends to companies in order to aid them in keeping happy
and productive employees by implementing the following
solutions:
 Employee service hotline
 Recruitment ads hotline
 Interviews scheduling and
tracking

11. We aim to work jointly
with the clients
THANK YOU