In this hybrid presentation/workshop, learn some tips on how to ask better questions, practice active listening, and get better answers. The focus will be on team communication at work, but these tips could be applied to family, friends, and patron interactions as well.
3. Types of
Questions
Introductory Questions
• How are you?
Mirror Questions
• I’m fine. How are you?
Full-switch questions
• Changes the topic entirely
Follow-Up Questions
• Solicit more information
4. “The art and science of asking
questions is the source of all
knowledge.”
- Thomas Berger
10. Clarifying
Questions
• Follow-up to get more information or to
understand information better.
• How many resources do you need for your
assignment?
• What books has your club already read?
11. PuzzleTime
A woman walks into a hardware store. She can buy:
• 6 for $6
• 12 for $12
• 24 for $12
What is she buying?
12. Open-Ended
• What is your favorite memory from
childhood?
Did you have a good childhood?
• Oh, tell me about the best parts of your
vacation!
Did you enjoy your vacation?
• What is your research project about?
What book do you need?
13. Probing Questions
CHALLENGE THE PERSON
TO GO DEEPER INTO THEIR
LINE OF THOUGHT.
MIGHT CHALLENGE
ASSUMPTIONS, OR ASK
FOR FURTHER REFLECTION.
MIGHT EVOKE MORE
QUESTIONS.
WARNING! AVOID
CONFUSING ADVICE FOR A
PROBING QUESTION.
15. A coworker is
going to be
out on leave
for a couple
of months
and we’ll be
understaffed.
What should we do?
What could we do?
16. Asking
BETTER
questions
DO YOUR RESEARCH –
BE INFORMED
DON’T BE AFRAID DEMONSTRATE GENUINE
CURIOSITY
KEEP IT SIMPLE TRY ON DIFFERENT
LENSES/HATS/FRAMEWORKS
BE GRACIOUS
18. Group Activity
• Pair up!
• Persons 1 and 3 – tell your partner about something
you love (does not have to be work related).
• Switch partners
• Persons 2 and 4 are going to tell their new partner
what their previous partner loves.
• Group of 4
• All persons get together – persons 1 and 3 will tell the
group what the other loves.
• All ‘listening’ persons may ask questions!
1 & 2
3 & 4
4 & 1
2 & 3
1,2,3,4
19.
20.
21. Further
Resources
Pocket Guide to Probing Questions
http://schoolreforminitiative.org/doc/probing_questions_guide.pdf
The Surprising Power of Questions – Harvard Business Review
https://hbr.org/2018/05/the-surprising-power-of-questions
How to Be Amazingly Good at Asking Questions
https://www.lifehack.org/articles/communication/how-amazingly-
good-asking-questions.html
The Art of Asking Questions [TEDx Talks]
https://www.youtube.com/watch?v=hZSY0PssqH0
The Value of Asking Questions [TEDx Talks]
https://www.youtube.com/watch?v=aZIuAQw8RA4
22. What questions do you have?
Amanda McLellan
mclellana15@ecu.edu
www.amandamclellan.com