This is the handout for the presentation by the same name.

1. Hands-On Service at Arm’s Length: The Handout20 May 2010 – Ahniwa Ferrari<br />Library Report CardPut an next to each item your library has/uses, and write your total at the bottom.<br />Our library:<br />____is on Facebook<br />____is on Twitter<br />____ is on YouTube<br />____is on Flickr<br />____ provides 24/7 chat reference<br />____provides SMS (text message) reference<br />____uses LibGuides or other resource guide solution<br />____ provides an FAQ or knowledge base for questions<br />____provides screencasts for canned instruction<br />____offers alternatives to Internet Explorer<br />____markets services effectively and innovatively<br />____embeds chat in catalog and/or resource guides<br />____has a website that is easy to navigate<br />____TOTAL<br />Hands-On Service at Arm’s Length: The Handout20 May 2010 – Ahniwa Ferrari<br />Library Report CardPut an next to each item your library has/uses, and write your total at the bottom.<br />Our library:<br />____is on Facebook<br />____is on Twitter<br />____ is on YouTube<br />____is on Flickr<br />____ provides 24/7 chat reference<br />____provides SMS (text message) reference<br />____uses LibGuides or other resource guide solution<br />____ provides an FAQ or knowledge base for questions<br />____provides screencasts for canned instruction<br />____offers alternatives to Internet Explorer<br />____markets services effectively and innovatively<br />____embeds chat in catalog and/or resource guides<br />____has a website that is easy to navigate<br />____TOTAL<br />Hands-On Service at Arm’s Length: The Handout20 May 2010 – Ahniwa Ferrari<br />Resources and Links Mentioned in the Presentation(in order of appearance)<br />A Vision of Clark College Students Today - http://www.youtube.com/watch?v=xZKYM2WhZj4<br />Now Your Library is Open Late Night Too - http://www.youtube.com/watch?v=cVEaMl1AivI<br />YouTube Search Stories - http://www.youtube.com/user/SearchStories<br />Animoto Ask-WA Promo - http://animoto.com/play/9wc5fOuRYAOsf1j1ICttvQ<br />Xtranormal Ask-WA Videos - http://www.xtranormal.com/profile/1228301/?listid=9922925<br />North Seattle CC Library on Facebook - http://www.facebook.com/#!/library.northseattle.edu<br />Green River CC Library on Twitter - http://twitter.com/holmanlibrary<br />Lansing Community College Library in YouTube - http://www.youtube.com/user/LCCLibrary<br />Green River CC Library using LibGuides - http://libguides.greenriver.edu/history103<br />QuestionPoint Knowledge Base - http://bit.ly/baJyDV<br />KnowledgebasePublisher on SourceForge - http://sourceforge.net/projects/kbpublisher/<br />Kathy Schrock’s list of web 2.0 tools - http://www.diigo.com/list/kathyschrock/web20tools<br />Elluminate, free vRooms - http://www.learncentral.org/<br />Mobile library websites - http://bit.ly/a0Vjcx<br />Google Voice - http://www.google.com/voice/<br />Slides available @ http://www.slideshare.net/ahniwa<br />Contact Ahniwa Ferrari @ ahniwa.ferrari@sos.wa.gov<br />Hands-On Service at Arm’s Length: The Handout20 May 2010 – Ahniwa Ferrari<br />Resources and Links Mentioned in the Presentation(in order of appearance)<br />A Vision of Clark College Students Today - http://www.youtube.com/watch?v=xZKYM2WhZj4<br />Now Your Library is Open Late Night Too - http://www.youtube.com/watch?v=cVEaMl1AivI<br />YouTube Search Stories - http://www.youtube.com/user/SearchStories<br />Animoto Ask-WA Promo - http://animoto.com/play/9wc5fOuRYAOsf1j1ICttvQ<br />Xtranormal Ask-WA Videos - http://www.xtranormal.com/profile/1228301/?listid=9922925<br />North Seattle CC Library on Facebook - http://www.facebook.com/#!/library.northseattle.edu<br />Green River CC Library on Twitter - http://twitter.com/holmanlibrary<br />Lansing Community College Library in YouTube - http://www.youtube.com/user/LCCLibrary<br />Green River CC Library using LibGuides - http://libguides.greenriver.edu/history103<br />QuestionPoint Knowledge Base - http://bit.ly/baJyDV<br />KnowledgebasePublisher on SourceForge - http://sourceforge.net/projects/kbpublisher/<br />Kathy Schrock’s list of web 2.0 tools - http://www.diigo.com/list/kathyschrock/web20tools<br />Elluminate, free vRooms - http://www.learncentral.org/<br />Mobile library websites - http://bit.ly/a0Vjcx<br />Google Voice - http://www.google.com/voice/<br />Slides available @ http://www.slideshare.net/ahniwa<br />Contact Ahniwa Ferrari @ ahniwa.ferrari@sos.wa.gov<br />