Essential Skills for the 21st Century Manager - AIM Open House presentation

Australian Institute of Management - Qld & NT
18 Aug 2013

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Essential Skills for the 21st Century Manager - AIM Open House presentation

  1. Do MORE with LESS
  2. People skills and Technical skills What’s the ratio in YOUR role?
  3. Essential Skills for 21st Century •Develop TEAMWORK •Build TRUST •Engage STAFF •Lead CHANGE
  4. A TEAM is a relatively small number of people who share common goals, as well as rewards and responsibilities for achieving them. Lencioni, 2005 Teamwork
  5. Effective Teams Model Purpose Processes Trust Lead
  6. Purpose Trust Lead Processes Trust Lead Purpose Processes Trust Purpose Processes Lead What happens when ONE element is missing?
  7. Effective Teams Model Identified Purpose Clear Processes Establish Trust Focused Lead M eetings
  8. What attitude is evident? Not my job!
  9. What attributes do we want in our teams?
  10. Which attributes does your team do well? Use the bookmarks to RANK your team on the attributes
  11. Identify 3 areas for improvement List specific ACTIONS for each area
  12. Teamwork lessons from MAMILs... Video removed due to file size YouTube
  13. 5 Dysfunctions of a Team Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results Lencioni, 2002
  14. Trust = Speed Cost Trust
  15. Trust = Speed Cost Trust
  17. Talk straight Demonstrate respect Clarify expectations
  18. Create transparency Confront reality
  19. Right wrongs Practise accountability
  20. Get better Listen first Keep commitments
  21. Show loyalty Deliver results
  22. Extend trust
  23. Behaviours that Build Trust Talk straight Demonstrate respect Create transparency ! Right wrongs Show loyalty Deliver results Get better Confront reality Clarify expectations Practise accountability Listen first Keep commitments Extend trust ! ! !"#$%&'()*)+)&',--.&'/0$'(1$$2'"3'/4567&''1)',89:,8,' !"#$#%!"#$#&'()*+!,)#",(-. Biggest issue last week? Which behaviours would help?
  24. Change
  25. “It is not the strongest of the species that survive, Charles Darwin but the ones most responsive to change." nor the most intelligent,
  26. “The illiterate of the 21st century will not be those Alvin Toffler cannot learn, unlearn and relearn.” who cannot read and write, but those who
  27. Change
  28. Ability to LEARN Our ATTITUDEkey factors 2
  29. You CHOOSE your attitude
  30. Ability to LEARN Our ATTITUDEkey factors 2
  31. For LEARNING to occur.....
  32. Aspire to something better
  33. Be open
  34. Need to feel safe
  35. Slightly uncomfortable
  36. Get going
  37. Feedback
  38. Information Personal Implementation Impact Collaboration Refinement Blanchard, 2010 CHANGE Predictable Stages of Concern
  39. Sins of Implementing Change 7
  40. Keep doing what you have always done Sin1
  41. Ignore it...trends come and go! Sin2
  42. Throw out the baby with the bath water Sin3
  43. Jump on EVERY bandwagon Sin4
  44. Waste your time and energy whinging 5Sin
  45. Procrastinate until it becomes MASSIVE Sin6
  46. Sin7 Fake what you’ve always done but call it something else
  47. Choose wisely Keep the BIG picture in mind Get involved in steering Start small but START Build on your strengths Anticipate the DIP steps to Successful Change 7 Celebrate progress
  48. 4 goals on TO DO list Place to go Thing to do Learn something Better person
  49. 4 goals on TO DO list Place to go Thing to do Learn something Better person
  50. Appreciate the little things... Ph 0421 705 693