Do MORE with LESS

People skills and Technical skills
What’s the ratio in YOUR role?

Essential Skills for 21st Century
•Develop TEAMWORK
•Build TRUST
•Engage STAFF
•Lead CHANGE

A TEAM is a relatively small number of people
who share common goals, as well as rewards
and responsibilities for achieving them.
Lencioni, 2005
Teamwork

Effective Teams Model
Purpose Processes
Trust
Lead

Purpose
Trust
Lead
Processes
Trust
Lead
Purpose Processes
Trust
Purpose Processes
Lead
What happens when ONE element is missing?

Effective Teams Model
Identified
Purpose
Clear
Processes
Establish
Trust
Focused
Lead
M
eetings

What attitude is evident?
Not my job!

What attributes do we want
in our teams?

Which attributes does your team do well?
Use the bookmarks to RANK your team on the attributes

Identify 3 areas for improvement
List specific ACTIONS for each area

Teamwork lessons from MAMILs...
Video removed due to file size
YouTube
http://www.youtube.com/watch?v=AemkuV5q9ZQ

5 Dysfunctions of a Team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
Lencioni, 2002

Trust = Speed Cost
Trust

Trust = Speed Cost
Trust

CORES OF YOUR CREDIBILITY
Integrity Intent Capability Results
CHARACTER COMPETENCE

Talk
straight
Demonstrate
respect
Clarify
expectations

Create
transparency
Confront
reality

Right
wrongs
Practise
accountability

Get
better
Listen
first
Keep
commitments

Show
loyalty
Deliver
results

Extend trust

Behaviours that Build Trust
Talk straight
Demonstrate
respect
Create transparency
!
Right wrongs
Show loyalty
Deliver
results
Get better
Confront reality
Clarify
expectations
Practise accountability
Listen first
Keep
commitments
Extend trust
!
!
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!"#$#%!"#$#&'()*+!,)#",(-.
Biggest issue last
week?
Which behaviours
would help?

Change

“It is not the strongest of the species that survive,
Charles Darwin
but the ones most responsive to change."
nor the most intelligent,

“The illiterate of the 21st century will not be those
Alvin Toffler
cannot learn, unlearn and relearn.”
who cannot read and write, but those who

Change

Ability to LEARN
Our ATTITUDEkey factors
2

You CHOOSE your
attitude

Ability to LEARN
Our ATTITUDEkey factors
2

For LEARNING to occur.....

Aspire to something better

Be open

Need to feel safe

Slightly uncomfortable

Get going

Feedback

Information
Personal
Implementation
Impact
Collaboration
Refinement
Blanchard, 2010
CHANGE
Predictable Stages of Concern

Sins of
Implementing Change
7

Keep doing what you have always done
Sin1

Ignore it...trends come and go!
Sin2

Throw out the baby with the bath water
Sin3

Jump on EVERY bandwagon
Sin4

Waste your time and energy whinging
5Sin

Procrastinate until it becomes MASSIVE
Sin6

Sin7
Fake it...do what you’ve always done but call it something else

Choose wisely
Keep the BIG picture in mind
Get involved in steering
Start small but START
Build on your strengths
Anticipate the DIP
steps to Successful Change
7 Celebrate progress

4 goals on TO DO list
Place to go
Thing to do
Learn something
Better person

4 goals on TO DO list
Place to go
Thing to do
Learn something
Better person

Appreciate the
little things...
Ph 0421 705 693
steve@stevefrancis.net.au