Astd social media employer branding workshop copy copy 2

1. Employer Branding & Social Media Presented by Leonie Pentz Nino Haasbroek AIMS International Leonino Consulting AIMS International South Africa Talent Acquisition & Talent Management Worldwide
2. global study results • 84% companies believe a clearly deﬁned strategy is key to achieving employer branding objectives • 71% employees say obtaining an adequate budget is number 1 challenge in managing an employer brand • 59% companies leverage career website for communicating the employer brand * Used with permission - 2011 Employer Brand International (EBI) Employer Branding Global Study AIMS International South Africa Talent Acquisition & Talent Management Worldwide
3. global study results • 55% employees believe it’s important other people want to work for their employer • 44% of companies use social media to enhance their employer brand • 18% of marketing departments are responsible for the employer brand strategy * Used with permission - 2011 Employer Brand International (EBI) Employer Branding Global Study AIMS International South Africa Talent Acquisition & Talent Management Worldwide
4. global study results • Deﬁning the employer value proposition (EVP) is most the effective initiative (9% of respondents) • the emerging practice of talent pool development is ranked number 16 at 2% * Used with permission - 2011 Employer Brand International (EBI) Employer Branding Global Study AIMS International South Africa Talent Acquisition & Talent Management Worldwide
5. “The most successful strategies are reported by companies that are using a hybrid approach with teams of HR, marketing or communications with strong links to external partners completing the team. The 10% growth in employer brand manager listings in the past two years also suggests many companies are now creating speciﬁc functions to manage their strategy. The future looks bright for employer branding professionals.” * Used with permission - 2011 Employer Brand International (EBI) Employer Branding Global Study AIMS International South Africa Talent Acquisition & Talent Management Worldwide
6. How to ensure your Employer Brand is tops • consumer-style approach to recruitment • consistency between internal & external marketing communications • employees who ‘live the brand’ AIMS International South Africa Talent Acquisition & Talent Management Worldwide
7. How to ensure your Employer Brand is tops • This approach requires a new breed of managers who by profession are marketers, but are employed in human resources AIMS International South Africa Talent Acquisition & Talent Management Worldwide
8. How to ensure your Employer Brand is tops • Find tribes inside and outside of your organisation • TRIBES = groups of people sharing the same lifestyle, passion or need AIMS International South Africa Talent Acquisition & Talent Management Worldwide
9. Every organisation has an Employer Brand • Are you actively managing yours? • Find out what it means and what it stands for • Speak to your recruiter - does your brand help them recruit for you? • Listening to Social Media chatter is risk free – It is also ‘look before you leap’ • Deﬁne your organisation’s attitude to Social Media risk AIMS International South Africa Talent Acquisition & Talent Management Worldwide
10. Employer vs Consumer Brand AIMS International South Africa Talent Acquisition & Talent Management Worldwide
11. Employer vs Consumer Brand AIMS International South Africa Talent Acquisition & Talent Management Worldwide
12. Employer Brand Consumer Brand (EVP) (CVP) AIMS International South Africa Talent Acquisition & Talent Management Worldwide
13. Employer Brand Consumer Brand (EVP) (CVP) Committed Employees Products & Services Reward Reputati Product Reputati Leaders Culture Service Service AIMS International South Africa Talent Acquisition & Talent Management Worldwide
14. Where do I start?? - ﬁnd your tribe • ﬁnd out who you should be talking to? • where and how do they spend their time? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
15. Generations Y’s view AIMS International South Africa Talent Acquisition & Talent Management Worldwide
16. Generations Y’s view Baby Boomers Generation X Generation Y 1946 - ’65 1966 - ’77 1978 - ‘98 Conﬁdent ✔ ✔ ✔ Techno-savvy ✔ ✔ Team-oriented ✔ ✔ Personal Growth ✔ Pragmatic ✔ Globally Conscious ✔ Diverse ✔ ✔ Optimistic ✔ ✔ Entrepreneurial ✔ ✔ ✔ AIMS International South Africa Talent Acquisition & Talent Management Worldwide
17. Social Media Demographics AIMS International South Africa Talent Acquisition & Talent Management Worldwide
18. Social Media Demographics Baby Boomers Generation X Generation Y 1946 - ’65 1966 - ’77 1978 - ‘98 facebook 34% 20% 45% twitter 26% 27% 47% linkedin 41% 25% 34% AIMS International South Africa Talent Acquisition & Talent Management Worldwide
19. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
20. Professional Friends Family AIMS International South Africa Talent Acquisition & Talent Management Worldwide
21. Employer brand AIMS International South Africa Talent Acquisition & Talent Management Worldwide
22. Employer brand Employer brand Corporate brand AIMS International South Africa Talent Acquisition & Talent Management Worldwide
23. In the beginning - all business was social AIMS International South Africa Talent Acquisition & Talent Management Worldwide
24. What has changed? • business started scaling • social could not scale so it stared disappearing from business • corporates started developing some really bad habits - segmenting customers??targeting people?? guerilla marketing?? • are we at war with our customers?? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
25. What is social media? • to understand social media, you do not need to understand technology - you need to understand human social behaviour AIMS International South Africa Talent Acquisition & Talent Management Worldwide
26. Understanding human social behaviour AIMS International South Africa Talent Acquisition & Talent Management Worldwide
27. Understanding human social behaviour • people have an innate desire to be helpful • people need a sense of purpose • people value fairness • people love to do what others do • people love recognition and status AIMS International South Africa Talent Acquisition & Talent Management Worldwide
28. Rules of engagement • be active (lead, connect, upset somebody!) • be humble • be interesting - do you have a story? • be unprofessional • be honest AIMS International South Africa Talent Acquisition & Talent Management Worldwide
29. Rules of engagement • Accept that consumers are now empowered to act as social beings AIMS International South Africa Talent Acquisition & Talent Management Worldwide
30. Rules of engagement • transform your business processes into social processes AIMS International South Africa Talent Acquisition & Talent Management Worldwide
31. Rules of engagement- a social process is not: • traditional business processes using social platforms AIMS International South Africa Talent Acquisition & Talent Management Worldwide
32. Rules of engagement - a social process is: • engaging human passion, reciprocity and sense of fairness to get others whose ‘job’ it is not to do so, to help you do your job AIMS International South Africa Talent Acquisition & Talent Management Worldwide
34. Create YOUR social recruiting strategy AIMS International South Africa Talent Acquisition & Talent Management Worldwide
35. Create YOUR social recruiting strategy Connect Attract Recruit AIMS International South Africa Talent Acquisition & Talent Management Worldwide
36. Recruiting and Social Media AIMS International South Africa Talent Acquisition & Talent Management Worldwide
37. Recruiting and Social Media Make Offer/ Attract Source Engage Screen Onboard AIMS International South Africa Talent Acquisition & Talent Management Worldwide
38. Four C’s of Social Media AIMS International South Africa Talent Acquisition & Talent Management Worldwide
39. Four C’s of Social Media Connection Content Collaboration Conversation AIMS International South Africa Talent Acquisition & Talent Management Worldwide
40. Social Media for Recruiting AIMS International South Africa Talent Acquisition & Talent Management Worldwide
41. Social Media for Recruiting AIMS International South Africa Talent Acquisition & Talent Management Worldwide
42. SOCIAL NETWORKS One size does not ﬁt all. Which social network is relevant for recruiting, for my brand, my message and my target audience? ? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
43. SOCIAL NETWORKS One size does not ﬁt all. Which social network is relevant for recruiting, for my brand, my message and my target audience? ? big small professional fun AIMS International South Africa Talent Acquisition & Talent Management Worldwide
44. SOCIAL MEDIA LEARNINGS Social Media is a process not an event Event-driven VS Process-driven • Employer Branding Campaign • (Ongoing) conversation • Career Fair • Dialogue (includes listening)* • Company Brochure * 17% of students / graduates have actively contributed to or contacted a company via social networks Source: Survey by OSCAR, talential, squeaker.net, respondends: Students AIMS International South Africa Talent Acquisition & Talent Management Worldwide
45. SOCIAL MEDIA LEARNINGS Social Media is a process not an event Event-driven VS Process-driven • Employer Branding Campaign • (Ongoing) conversation • Career Fair • Dialogue (includes listening)* • Company Brochure Social Media * 17% of students / graduates have actively contributed to or contacted a company via social networks Source: Survey by OSCAR, talential, squeaker.net, respondends: Students AIMS International South Africa Talent Acquisition & Talent Management Worldwide
46. SOCIAL MEDIA PITFALLS Friending your manager on Facebook and then complaining about your job could get you ﬁred AIMS International South Africa Talent Acquisition & Talent Management Worldwide
47. How? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
48. How? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
49. Be SMART! • Ownership of Social Media is irrelevant • Perfect = Social media instills a collaborative approach and breaks down silos. • understand your social media goals and objectives and how they tie into your overall company goals. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
50. Be SMART! AIMS International South Africa Talent Acquisition & Talent Management Worldwide
51. Be SMART! • Speciﬁc • Measurable • Attainable • Realistic/Relevant • Timely AIMS International South Africa Talent Acquisition & Talent Management Worldwide
52. Reached All Goals AIMS International South Africa Talent Acquisition & Talent Management Worldwide
53. Reached All Goals AIMS International South Africa Success! Talent Acquisition & Talent Management Worldwide
54. 11% 9% USD$ 0 - 24,999 USD$ 25,000 - 49,999 33% USD$ 50,000 - 99,999 USD$ 100,000 + 47%
55. One does not simply Target Everyone AIMS International South Africa Talent Acquisition & Talent Management Worldwide
56. Now what? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
57. The old communication model was a monologue AIMS International South Africa Talent Acquisition & Talent Management Worldwide
58. Only 14% of people trust advertisements AIMS International South Africa Talent Acquisition & Talent Management Worldwide
59. 78% Of people trust the recommendations of other consumers. NIELSEN “TRUST IN ADVERTISING” REPORT, OCTOBER 2007 AIMS International South Africa Talent Acquisition & Talent Management Worldwide
60. 14% vs 78% HMM.... AIMS International South Africa Talent Acquisition & Talent Management Worldwide
61. The new communication The new communication model a dialogue. model isisdialogue AIMS International South Africa Talent Acquisition & Talent Management Worldwide
62. which means it’s.... TRANSPARENT INCLUSIVE AUTHENTIC VIBRANT CONSUMER-DRIVEN AIMS International South Africa Talent Acquisition & Talent Management Worldwide
64. And it’s NOT... CONTROLLED ORGANIZED EXCLUSIVE PRODUCT-DRIVEN “ON MESSAGE” AIMS International South Africa Talent Acquisition & Talent Management Worldwide
65. “Content is the new democracy and we the people, are ensuring that our voices are heard.” Brian Solis, “The Social Media Manifesto” AIMS International South Africa Talent Acquisition & Talent Management Worldwide
66. “Content is the new democracy and we the people, are ensuring that our voices are heard.” Brian Solis, “The Social Media Manifesto” AIMS International South Africa Talent Acquisition & Talent Management Worldwide
67. PEOPLE ARE TALKING ABOUT YOUR BRAND. RIGHT NOW. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
68. 34% Post opinions about products & brands on their blog AIMS International South Africa Talent Acquisition & Talent Management Worldwide
69. 34% Post opinions about products & brands on their blog AIMS International South Africa Talent Acquisition & Talent Management Worldwide
70. 36% Think more positively about companies that have blogs AIMS International South Africa Talent Acquisition & Talent Management Worldwide
71. 32% trust bloggers’ opinions on products & services AIMS International South Africa Talent Acquisition & Talent Management Worldwide
72. Tomorrow’s consumers are Tomorrow’s consumers are today’s “digital natives.” “digital natives.” today’s AIMS International South Africa Talent Acquisition & Talent Management Worldwide
73. AND THEY DON’T CARE ABOUT YOUR AD. THEY CARE WHAT THEIR FRIENDS THINK. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
74. Translation: THE TRAIN IS LEAVING THE STATION. WITH OR WITHOUT YOU. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
75. HOW DO I GET ON THE TRAIN? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
76. EASY. JUST GET ON! AIMS International South Africa Talent Acquisition & Talent Management Worldwide
77. “It’s about conversations, and the best communicators start as the best listeners.” Brian Solis, Social Media Manifesto AIMS International South Africa Talent Acquisition & Talent Management Worldwide
78. A. Listen AIMS International South Africa Talent Acquisition & Talent Management Worldwide
79. Immerse yourself in the conversation AIMS International South Africa Talent Acquisition & Talent Management Worldwide
80. Messages are not conversations. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
81. B. Participate AIMS International South Africa Talent Acquisition & Talent Management Worldwide
82. IT IS A DIALOGUE, NOT A MONOLOGUE. AIMS International South Africa Talent Acquisition & Talent Management Worldwide
83. IT IS A DIALOGUE, NOT A MONOLOGUE. I absolutely adore the food at the Me too! restaurant And isn’t the bartender just dreamy AIMS International South Africa Talent Acquisition & Talent Management Worldwide
84. C. Relinquish control AIMS International South Africa Talent Acquisition & Talent Management Worldwide
85. THE GOAL IS TO: ENABLE INSPIRE INFLUENCE &... AIMS International South Africa Talent Acquisition & Talent Management Worldwide
86. D. Engage AIMS International South Africa Talent Acquisition & Talent Management Worldwide
87. A word of caution... AIMS International South Africa Talent Acquisition & Talent Management Worldwide
88. Don’t mess with people! AIMS International South Africa Talent Acquisition & Talent Management Worldwide
89. “Any blog that spins the truth will be found out. In a world of social OPEN media honesty is HONEST the only policy.” AUTHENTIC DIALOGUE AIMS International South Africa Talent Acquisition & Talent Management Worldwide
90. I love them this much! AIMS International South Africa Talent Acquisition & Talent Management Worldwide
91. VS
92. The tweets that started the twar* *twar = twitter + war AIMS International South Africa Talent Acquisition & Talent Management Worldwide
93. The tweets that started the twar* *twar = twitter + war AIMS International South Africa Talent Acquisition & Talent Management Worldwide
94. The external-tribe comes to the rescue AIMS International South Africa Talent Acquisition & Talent Management Worldwide
95. The external-tribe comes to the rescue AIMS International South Africa Talent Acquisition & Talent Management Worldwide
96. Did ﬁnd one comment in favour... AIMS International South Africa Talent Acquisition & Talent Management Worldwide
97. Did ﬁnd one comment in favour... AIMS International South Africa Talent Acquisition & Talent Management Worldwide
98. The Leader of tribe AIMS International South Africa Talent Acquisition & Talent Management Worldwide
99. The Leader of tribe CEO FNB AIMS International South Africa Talent Acquisition & Talent Management Worldwide
100. FNB’s ofﬁcial account @Rbjacobs responds AIMS International South Africa Talent Acquisition & Talent Management Worldwide
101. FNB’s ofﬁcial account @Rbjacobs responds AIMS International South Africa Talent Acquisition & Talent Management Worldwide
102. Internal tribe ownership of your brand AIMS International South Africa Talent Acquisition & Talent Management Worldwide
103. Expose potential employees to your “perks” Y U NO HVE COFFEE? AIMS International South Africa Talent Acquisition & Talent Management Worldwide
104. Afrihost AIMS International South Africa Talent Acquisition & Talent Management Worldwide
107. Thank you! AIMS International South Africa Talent Acquisition & Talent Management Worldwide
108. Data Credits • FACEBOOK: MORE POPULAR THAN PORN Time, October 13, 2007 http://www.time.com/time/business/ar ticle/0,8599,1678586,00.html?xid=newsletter-weekly • IAB PLATFORM STATUS REPORT: USER GENERATED CONTENT, SOCIAL MEDIA, AND ADVERTISING - AN OVERVIEW, APRIL 2008 http://www.iab.net/media/ﬁle/2008_ugc_platform.pdf • BRANDING 2.0 & SOCIAL MEDIA, SAMPAD SWAIN http://managementchords.blogspot.com • NIELSEN “TRUST IN ADVERTISING” REPORT, OCTOBER 2007 http://www2.acnielsen.com/reports/documents/TrustinAdvertisingOct07.pdf • SOCIAL MEDIA MANIFESTO, BRIAN SOLIS http://www.briansolis.com/2007/06/future-of-communications-manifesto-for.html http://www.scribd.com/doc/258055/Social-Media-Manifesto-by-Brian-Solis • CONSUMER 2.0 FIVE RULES TO ENGAGING A NEW BREED OF CONSUMER BY MR.YOUTH AND REPNATION MEDIA, APRIL 2008 http://www.scribd.com/doc/2898474/Consumer-20 • UNIVERSAL MCCANN COMPARATIVE STUDY ON SOCIAL MEDIA TRENDS APRIL 2008 http://www.universalmccann.com/Assets/2413%20-%20Wave%203%20complete%20document%20AW %203_20080418124523.pdf • EXECUTIVES NOW CHALLENGING HR AND MARKETING FOR RESPONSIBILITY OF THE EMPLOYER BRAND STRATEGY OCTOBER 2011 http://www.employerbrandingonline.com/news/research/346-new-research-ﬁndings-ebis-2011-employer- branding-global-research-study.html AIMS International South Africa Talent Acquisition & Talent Management Worldwide
109. Connect with us (Please!) Leonie Pentz Nino Haasbroek Executive Search Professional Informatics Consultant AIMS International South Africa Leonino Consulting Web: www.aims-southafrica.com Web: www.leoninoconsulting.com Email: leonie@aims-southafrica.com Email: nino@leoninoconsulting.com Skype: Leonie.Pentz Skype: Leinino LinkedIn: www.linkedin.com/in/leoniepentz LinkedIn: www.linkedin.com/in/leinino Twitter: www.twitter.com/LeoniePentz Twitter: www.twitter.com/Leinino © 2012, All Rights Reserved (But happy to share, just ask!) AIMS International South Africa Talent Acquisition & Talent Management Worldwide

Notes de l'éditeur

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http://www.globalrecruitingroundtable.com/2011/10/17/2011-global-employer-branding-study-results-incl-infographic/#.T1XrUmWuhZM \n2011 Global Employer Branding Study Results\nExecutives now challenging HR and Marketing for responsibility of the Employer Brand strategy\nIn an era of social media dominance where employer branding continues to develop around the world, HR and Marketing are now being challenged by Executives for control of the Employer Brand strategy in new survey findings from Employer Brand International. The global research study surveyed more than 1700 organizations worldwide.\nThe study found Executives are taking more responsibility for the employer brand strategy with a 13% increase over the past two years at the same time HR departments solely responsible for the strategy has declined by 12%. Interestingly, in Russia more Executives are responsible for the strategy than the HR department highlighting that leaders in emerging markets are taking a more strategic approach and aligning employer branding to organizational strategy compared to companies who were early adopters in the USA and UK.\nCompanies who invest in developing their employer brand can expect an increase in employee engagement and ease in attracting candidates with 38% of companies rating them as the main benefits of their employer brand strategy, according to a wide-ranging global survey from Employer Brand International. The study released today also found the rush by companies to shift expenditure into social media to build online communities they can recruit from and engage with, has resulted in a 209% increase since 2009 in social media usage by companies to communicate their employer brand.Employer Brand International Chairman and CEO Brett Minchington said, &#x201C;The research shows how far employer branding has evolved over the past three years, especially in emerging markets such as Russia and Poland. The findings underscores how important it was for companies to take a strategic approach to managing the employer brand, clearly define their strategy, develop relevant metrics and allocate sufficient resources to the most effective initiatives.&#x201D;\nWhilst job growth has slowed in many markets around the world since the global financial crisis in 2008, companies continue to invest in their employer brand with 33% of companies planning to increase their investment in 2011/2012.\nWhilst the survey found employer branding continues to climb higher on the leadership agenda many organizations lack the capability to leverage their employer brand due to the absence of a clearly defined strategy. The survey found only 14% of companies has developed a clear strategy for their employer brand. Understandably, respondents also said having a clearly defined strategy is the key to achieving their employer brand strategy.\n\n
Similar to EBI&#x2019;s first global benchmark study in 2009, the importance of strong leadership and engaging leadership is a key ingredient to the success of the employer brand strategy. If you can&#x2019;t engage leaders in South Africa in employer branding it&#x2019;s game over with 87% of companies reporting CEO engagement is critical to achieving employer branding objectives.\nCareer development (86%), corporate reputation and culture (84%) and work environment (84%) are the most important attributes a company can promote when trying to attract talent to their organization. The research supports the populist view that intangibles are now responsible for the majority of contribution to shareholder value.\nCompanies are relying on a range of metrics to measure the success of their employer branding investments, with 38% tracking retention rates.&#xA0; Some 33% of respondents are tracking employee engagement, 29% record the quality of hire and 27% measure the cost per hire. A company&#x2019;s ranking in a &#x2018;best place to work&#x2019; survey or similar awards programs was number eleventh on the list with only 15% of companies using it as a metric to measure their return on investment.\n
Companies are relying on a range of metrics to measure the success of their employer branding investments, with 38% tracking retention rates.&#xA0; Some 33% of respondents are tracking employee engagement, 29% record the quality of hire and 27% measure the cost per hire. A company&#x2019;s ranking in a &#x2018;best place to work&#x2019; survey or similar awards programs was number eleventh on the list with only 15% of companies using it as a metric to measure their return on investment.\n
Employer Brand International Chairman and CEO Brett Minchington\nSurvey conducted in 2010 within UK, Turkey, SA, NZ,Poland, Russia, South America, Ukraine, USA/ Canada UAE 1789 respondents \n68% female 32% male\n23% Manager, 18% SNR Manger 11% Officer\n62% >1000 employees , 22% 5000+ Employees, 17% 1001 - 5000 Employees\n
Look at Hermawan Kertajaya - top Marketing Guru and how he has defined marketing in his - &#x201C;the world is still round but marketing is already flat &#x201C;- theory and apply this to Employer Marketing Principles.\n
You might ask yourself: is this MY JOB???\nShort answer is YES IT IS!!\n\n
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Who has done a search on twitter for your company name to see what people are saying about you? \nThis is the quickest way to find out what people are saying about you..whether you monitor or not - the are talking about you ANYWAY!\n
The same principles apply: Caltex example \n\n
The principles are the same - you want consumers to become brand ambassadors - something that the Tobacco companies needed to understand years ago due to their advertising freedom being regulated. They quickly built a network of individuals who would act as walking advertisements for their brands! In the same way - you want all Employees to &#x2018;live your brand&#x2019; and be brand ambassadors. From the CEO to the tea lady.\n
What is the demographic of YOUR ideal employee?? This might have to be done per JOB TYPE per Department, etc. Where do you do most recruitment? Which areas are most challenging to source, attract and RETAIN your talent??\n
For example: \nThe stuyvesant ad &#x201C;international passport to smoking pleasure &#x201C;\nlifestyle shared was &#x2018;the world at play&#x2019;. Who does not remember the CAMEL MAN ADS?? \nWhen they took cigarette ads off-line, tobacco companies started building &#x2018;brand&#x2019; communities around lifestyle leaders - people who would be community leaders and lived or aspired to living the lifestyle the brand promoted. ENTER - Rock Concerts, Yacht races, etc.\n\n
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Work life balance as become redefined. \nThe modern employee demands a flexible day in order to take care of family, private business and work objectives where lines have become fuzzy.\n
Thrust of this talk from Becky Folb, global talent acquisition manager (digital marketing)at NOKIA is: personalise the business so that you can talk to potential candidates. You do not own the conversation\n - a big culture shift for employers.\n
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Andreas M. Kaplan *, Michael Haenlein\n# 2009 Kelley School of Business, Indiana University.\n
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Be curious, ask questions, make people feel important.\nCommit to the tribe.\nChallenge the status quo.\nBeing a leader gives you charisma, not the other way round!\n
If you are not sincere, human and committed your tribe will not grow. You will fail. People - your employers and consumers have access to information!! They are going to call your bluff!!\n
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Question for the audience: Would you befriend your boss? What about your colleagues?\n
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Set your goals!\nDetermine who owns social media.&#xA0; Whether it&#x2019;s marketing, PR, or communications is irrelevant.&#xA0; In a perfect social media world for businesses, social media instills a collaborative approach and breaks down silos.\nWhat&#x2019;s important is to understand your social media goals and objectives and how they tie into your overall company goals.\nKeep it Specific, Measurable, Attainable, Realistic/Relevant, and Timely (aka be SMART!).\n
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Pleasure meets business. A timeline of events, integrates business and pleasure. Potential employees search facebook for other employees to research the culture\n
Fluent conversations take place here. Excellent brand monitoring tools and analytics data. \nDell computers can trace their tweets to generating $3 million in sales. \n
One of the newer social networks to make a splash. Communicate in mood boards. \n
Professional. \n
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Now that you have opened up our accounts, what to do next?\n
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In traditional media, i.e TV, newspapers etc. \n
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In 2010, Millenials/Gen Y-ers outnumbered Baby Boomers.\n\nThey already wield $350 BILLION/ year in direct spending power.\n\nMILLENIALS SPEND >16 HOURS/WEEK ONLINE.\n\n96% OF THEM HAVE JOINED A SOCIAL NETWORK.\n\n\n
They have an average of 53 online friends. (Actual friends)\n
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It is really not that difficult, you already more than likely have the tools to make it happen. \n
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Just putting out random content all the time is not a conversation. Search for where people are talking about you. \n
{hint: share some stuff}\n
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&#x201C;THE GOAL IS NOT TO CONTROL THE CONVERSATION.&#x201D;\n\n
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CREATE OPPORTUNITIES FOR PEOPLE TO FEEL OWNERSHIP OF THE BRAND.\n\nGive THEM SOMETHING TO TALK ABOUT.\n\nMake them love you (or hate you).\nJust don&#x2019;t let them leave indifferent.\n\n
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Make everyone a brand ambassador!\n
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Truly living your vision and mission. &#x201C;How can we help you?&#x201D;\n
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A SME bandwidth resale and web hosting company. Afrihost shares new office space online. \n
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Notes de l'éditeur