1. A J A Y K U M A R
E-Mail: ajay9810@outlook.com
Phone: 91-8806899785
“I would like to contribute my qualification and experience towards the growth and success of the
organization, while carving a niche for myself”.
P R O F I L E S U M M A R Y
• A dynamic professional with expertise in Programming Languages, Database & Web Technologies
• Insightful knowledge of Salesforce CRM components:
~Workflows & Approvals ~Triggers ~Case Management Automation
~Sandbox Testing ~Reports & Dashboards
• Sound knowledge regarding Apex Triggers, Visual Force Pages and Schedule Apex
• Completed the academic projects on:
o Online Cargo Shipping Management System
o Renewals
• Ability to quickly learn processes, workflow and procedures and work in a dynamic environment
• Possess functional knowledge of CSS.
• An individual with excellent relationship management skills & ability to manage time effectively
S K I L L S E T
~ Team Player ~ Positive Attitude ~ Excellent Interpersonal Skill
~ Quick Learner ~ Effective Communicator ~ Result Oriented
~ Ambitious ~ Innovation ~ Leadership
A C A D E M I C D E T A I L S
• B.Tech. in CSE from S.R. Institute of Management & Technology, Lucknow, U.P. in 2014 with 63%
• 12th
from Army School (CBSE), Pathankot, Punjab in 2009 with 60%
• 10th
from Army School (CBSE), Pathankot, Punjab in 2007 with 83%
• Course of 6 months on Salesforce CRM from Hyderabad
E X P E R I E N C E
Working in Tata Communications Ltd since 05th
August 2015 to till date as an Associate Engineer.
Current Job Profile:
Company : Tata Communications Ltd.
Designation : Associate Engineer(Service Assurance).
Job Description:
• Raise tickets, provide updates, and share RFOs and other assistance as asked by customer.
• Attend customer and internal queries/concerns via Email.
• Knowledge of CRM like Remedy and Viznet.
• Also use of portals like SVP, MRTG, Wireless One, Putty and Spotlight.
• Train new team members with Team process and basic tools.

2. • Handle the Escalated mails and ensuring a proper and timely response.
• Checking connectivity of links and first level troubleshooting on VPN, ILL circuits.
• Handling customer complaints with proper escalation follow-up.
• Analyzing repeat complaints and taking proactive measures to reduce the number of trouble tickets and
enhancing resiliency in the customer network.
• Guiding customer on the utilization reports and traffic analysis.
• Getting the other issues related to billing, commercials or delivery escalated within the organization for
speedy resolution.
• Handles the escalated mails of the customer in respect to any network related query.
• Mark the escalation mails for the early restoration of the circuits to the concern team.
• Checking Incident Management tickets and co-ordinate with Customer as well as the technical team.
P R O J E C T S
• Title: Online Cargo Shipping Management System
Role: Team member
Tools: Asp.Net 4.0 with C# and MS SQL Server 2008 R2
Description: The objective was to create an automated system for cargo trading through
waterways. The system eliminated the burden of doing paper work with the help
of creating a database which was user friendly and easy to operate. It made data
storing process very easy and kept all necessary information saved safely.
• Title: Renewals
Role: Individual project
Tools: Salesforce14, Apex Language, Visual Force Pages, Triggers, Apex Data Loader,
Workflow, Reports and Dashboards, Approval Process & Security Settings.
Description: This involved designing of an application which could be used by the sales and
finance teams in a collaborative workspace in order to assess the revenue impact
and also to calculate the Daily Revenue Metric on the basis of the information
given by both the departments regarding the old revenues.
E X T R A C U R R I C U L A R A C T I V I T Y
• Participated in various Debate Competitions.
• Participated in various Inter College Football Competitions.
T E C H N I C A L S K I L L S
• Operating Systems: Windows 7 & Windows XP
• Languages: Apex ,C & Java
• Web Technologies: HTML & Asp.Net
• Database: SQL Server 2008
• Salesforce CRM: CRM functionality, Workflows, Triggers, Schedule Apex, Batch Apex, Custom Labels &
Settings, Packaging, Translation Work Bench and Test Classes

3. P E R S O N A L D E T A I L S
Date of Birth: 23rd
September, 1992
Languages Known: English and Hindi
Hobbies: Reading novels, Listening to songs, Hiking and Bike riding.
Mailing Address: 13-A, Kamdhenu Orchid, CDC Plot No.: 4, Purna Nagar, Chinchwad, Near Old RTO,
Pune - 411019, Maharashtra