1. DG-T&VAS-Ver .1.04-12
Digicom
COMPETENCY POOL
Telecom/VAS Vertical

2. DG-T&VAS-Ver .1.04-12
Digicom
Compétences
People, Technologies & Beyond
•HP ISS Certified Professionals
Abundance of •2 HP Storage Works Certified Professional
Certified •HPN Certified Professionals (2 Employees)
Professionals • All Sr. Engineers Trained / Certified/ Specialized in Microsoft
Red Hat, Linux, Firewall, Entire CISCO/HPN,
S.I. Commitment • Identify Needs– System Integrations – Site On
Identify-Integrate- • Rapid Turnaround Time for Site Commissioning (Average 24- 36 Hours)
IT”s ON… • Remote Site Integration incl. Procured as per design – Develop Integration
Plan - Deploy Solution - Communicate Factual
Beyond The Usual • Multi Vendor Product Evaluation & Certification
Addl. Support Top • Case Ticket Support
Ups • Proactive Support for Thermal Efficiency - Energy Saving

3. DG-T&VAS-Ver .1.04-12
Digicom
Organisation Structure
Competent & Certified People
GM – Products & Technology
Products & Technology Team - (14 engineers -Jul 2012)
Mr. Rupesh V • With Ownership to Scope Relevant & Right technologies, Evaluate
New Products & Enable POC, R&D on New Hardware Integration
Solutions
• Headed By Mr. Rupesh V (GM – Products & Technology) who is
working with us from date of inception. Backed with 100+ real time
Team Lead (s)
onsite experience in Telecom/VAS domain and added to it are
numerous certifications incl. HP ISS & SWD.
• Dedicated Help Desk for client / internal coordination
• Engineers on site (India / Africa)
1 2 3 14 • Internal Quarterly L & D Plans to enable higher and newer
Product / Technology learning’s & certifications
Sr. Engineers / Engineers

4. DG-T&VAS-Ver .1.04-12
Digicom
Organisation Structure
Competent & Certified People
GM – Technical Solutions Tech. Solutions/Support Team (28 employees as of Jul
Mr. Madhukar Karanth 2012)
• With Ownership to collaborate with internal P&T Team for site
engineering incl. installation, networking and also provide after
sales support.
IT Manager Customer
• Headed By Mr. Madhukar K (GM – Tech Solutions) who too is
Manager
Services Technical Solutions
Technical Solutions Support been with us from date of inception. With a huge experience gained
from working with almost all business market verticals, and leading
a team of certified engineers, he is the critical driver for our USP of
“within 4-hour problem resolution”, {as of date, the success rate is
at 92.37%.}
28 • Dedicated Help Desk for client / internal coordination
1 2 3
• 6 Engineers on site – Facility Management (Across India)
Team Leads / Sr. Engineers / Engineers • Monthly OEM Trainings to enhance Technical Support /Services

5. DG-T&VAS-Ver .1.04-12
Digicom
Identify - Integrate – IT’s ON
Successes & Highlights
• For year 2012 – 13 (As of July 2012)
• Overall 20 Site Deployments incl. 40 Racks, 100+ Servers, 20 Storage, Networking & Terminations
• Highlight: All India / 1st Time ever in 8 countries of Africa
• System Integration - Airtel Site (Zambia)
• Highlight: Product Unpacking to Site Power On incl. Linux OS Installation {within 36 hours}
• Commissioning (Site On) – New NOKIA site (Mumbai) incl.
• Highlight – 4 Days/ 60 Hours/ 4 Employees for Install – Configure - Tune Up – Site On incl. 146 HP Blade Servers
/ Two EVA Single Storage & Networking

6. DG-T&VAS-Ver .1.04-12
Digicom
Identify - Integrate – IT’s ON
Factual Proof : S.I. for Telecom Data Centers - Africa (2011-12)
• Client: Verse Innovations
• Project Objective: Data Center Site On incl. Installation of Rack Servers,
Power / IP Connections, & client’s application installation and configurations
for enabling remote access
• Sites at Uganda, Tanzania, Zambia, Cong, Congo DRC, Ghana, Nigeria,
Angola - 6 Engineers Deputed for Deployments
• Project Highlights
• Customized Deployment of Data & Power cabling at each site /
center as per ground realities
• Installation & Configuration of Rack/Servers
• Liaison with local agencies for Power & IP connectivity's
• Enabled Strategic local sourcing of power/ data components
• Installation of Client VAS application software under Linux o/s
Client Benefits: Addl. Costs of Client Engineer Resource Saved (approx. 9.35L saving overall) +
Scheduled Country-wise Travel-cum-SI plan that reduced risk factor to bare minimum + Initial Financial
Investments on Travel /B&L made by Digicom +

7. DG-T&VAS-Ver .1.04-12
Digicom
Beyond The Usual
True TOP’ ups Of Addl. Services/Supports
• Multi Vendor Product Evaluation & Certifications
Cards {e.g. Dialogic} / Server Platforms {E.g. Blades / Storage}. AMD {Magnicore Processor}, APC {Rack & Cooling}
• Case Ticket Support
Dedicated Technical SPOC - Work with OEM – Generate Ticket - Follow up – Closure
• Unique Termination Device
Manufacture/Integrate
• Remote Site Integration
Procured as per client design – Develop Integration Plan as per site actual - Deploy Solution - Communicate Factual
• Proactive Support: Thermal Efficiency /Energy Saving
Conduct Gap Analysis – Provide Feasible/Innovative Solutions / Share Best Practices /

8. DG-T&VAS-Ver .1.04-12
Digicom
Beyond The Usual
Factual Proof : Telephonic Cards Solutions
• Vendor Product Testing, Evaluation & Solutions
• Technical Work Study of various types of TX & CG Cards
• Comprehensive Test & Validation of NMS brand card
• Worked with client team to integrate the telephony cards into their platform
• Managing new releases for the platform
• Custom Designed / Right Resizing of suitable Servers for the validated telephony cards
• Identified bugs in cooling circuits, thermal patterns etc… (e.g. Dialogic Cards)
• Designed and Integrated “Termination panel device” for E1/T1 connectivity
• Innovated & Manufactured a Customizable CT Bus Cable Solution
References: Case Studies BCS00908 / BCS01610 / BCS01408

9. DG-T&VAS-Ver .1.04-12
Digicom
Case Studies
Business Facts & Project Realities (1)
Title: Customer is not a just a value of bills & transaction – Every Customer has a “Lifetime Value”
Objective: A factual case study that state & highlight business values like lifetime customer. 24x7
Support, CRM, The Preferred vendor status, Customer delights leading to sustained professional
associations.
Client: OnMobile / Document Ref: BCS01408
Title: Seed the Proactive Commitments Today - Deliver the Right Values - Be assured of a Large
and lengthy Business Association
Objective: A factual case study to highlight the small to large business growth, multitude of
business capabilities, incl. expertise, in strategic sourcing-supply-installation, service attitudes and
dedication , all leading to sustained professional associations.
Client: Symbian (Nokia) / Document Ref: BCS01508

10. DG-T&VAS-Ver .1.04-12
Digicom
Case Studies
Business Facts & Project Realities (1)
Title: Customer is not a just a value of bills & transaction – Every Customer has a “Lifetime Value”
Objective: A factual case study that state & highlight business values like lifetime customer. 24x7
Support, CRM, The Preferred vendor status, Customer delights leading to sustained professional
associations.
Client: OnMobile / Document Ref: BCS01408
Title: Seed the Proactive Commitments Today - Deliver the Right Values - Be assured of a Large
and lengthy Business Association
Objective: A factual case study to highlight the small to large business growth, multitude of
business capabilities, incl. expertise, in strategic sourcing-supply-installation, service attitudes and
dedication , all leading to sustained professional associations.
Client: Symbian (Nokia) / Document Ref: BCS01508