llisning is a art understand in this ppt

2. MY PRESENTATION TOPIC
EFFECTIVE LISTENING SKILLS
-- PRESENTED BY
AKHIL GOYAL
M.B.A. FIRST SEMESTER

3. INTRODUCTION
 Listening is an essential part of
spoken communication.
 Listening to history presents
Galileo's muse.
 He was Italian.
 Listening is not only hearing .
 Listening must be empathic.

4. LISTENING SKILLS
 Listening is the ability to accurately receive
messages in the communication process.
 Listening is key to all effective communication
 Listening is not the same as hearing
 average of 45% is spent listening compared to
30% speaking, 16% reading and 9% writing.

5. FACTS ABOUT LISTENING
 Listening is our primary communication
activity.
 Our listening habits are not the result of
training but rater the result of the lack of it.
 Most individuals are inefficient listeners
 Inefficient and ineffective listening is
extraordinarily costly
 Good listening can be taught

6. AVERAGE BASIS
Listening
45%
Hearing
16%
Speaking
30%
Writing
9%

7. TEN KEYS FOR EFFECTIVE LISTENING
 Lyman Steil

8. TEN KEYS TO EFFECTIVE LISTENING
 Find areas of interest.
The Poor Listener: Tunes out dry topics.
The Good Listener: Seizes opportunities:
"What's in it for me?"
 Judge content, not delivery.
The Poor Listener: Tunes out if delivery is poor.
The Good Listener: Judges content, skips over
delivery errors.
 Hold your fire.
The Poor Listener: Tends to enter into
argument.
The Good Listener: Doesn't judge until
comprehension is complete.

9. TEN KEYS TO EFFECTIVE LISTENING
 Listen for ideas.
The Poor Listener: Listens for facts.
The Good Listener: Listens for central theme.
 Be a flexible note taker.
The Poor Listener: Is busy with form, misses
content.
The Good Listener: Adjusts to topic and
organizational pattern.

10. TEN KEYS TO EFFECTIVE LISTENING
 Work at listening.
The Poor Listener: Shows no energy output,
fakes attention
The Good Listener: Works hard; exhibits
alertness.
 Resist distractions.
The Poor Listener: Is distracted easily.
The Good Listener: Fights or avoids
distractions; tolerates bad habits in others;
knows how to concentrate.
 Exercise your mind.
The Poor Listener: Resists difficult material;
seeks light, recreational material.
The Good Listener: Uses heavier material as
exercise for the mind.

11.  Keep your mind open.
The Poor Listener: Reacts to emotional
words.
The Good Listener: Interprets emotional
words; does not get hung up on them.
 Thought is faster than speech; use it.
The Poor Listener: Tends to daydream with
slow speakers.
The Good Listener: Challenges, anticipates,
mentally summarizes, weights the evidence,
listens between the lines to tone and voice.

12. CONCLUSION
 “I ONLY WISH I COULD FIND AN
INSTITUTION THAT TEACHES PEOPLE
HOW TO LISTEN.AFTER ALL ,A GOOD
MANAGER NEED TO LISTEN AT LEAST AS
MUCH AS HE NEEDS TO TALK…..REAL
COMMUNICATION GOES IN BOTH
DIRECTIONS.”
 ----LEE LACOCCA
"We were given two ears but only one mouth,
because listening is twice as hard as talking."

13. THANKS TO ALL