Northeastern State University Mike Brown

23. CONTENT: What you say...
Your words
RELATIONSHIP: How you say it...
Tone of voice, eye contact,
facial expression

25. RULES: a followable prescription
that indicates what behavior is
obligated, preferred, or prohibited in
certain contexts.

26. RULES may be:
Explicit...
written or spelled out
Implicit...
not verbalized, just understood.

29. Communication Models
Have evolved over time

30. Communication Models
ACTION

31. Communication Models
INTERACTION

32. Communication Models
TRANSACTION

62. “ There are no mind readers.
For a relationship to grow and
prosper, likes, dislikes, desires,
hopes, dreams and problems
need to be said.”... a very wise person

63. Goal of Group Communication...
Collaboration
Working Together

64. Goal of Presentational
Communication...
to inform / persuade / entertain