Knowledge Transfer: From Creation to Application

Knowledge Manager à Integrated Knowledge Services
15 Aug 2011
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
Knowledge Transfer: From Creation to Application
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Knowledge Transfer: From Creation to Application

Notes de l'éditeur

  1. This is an organizational infrastructure that includes pretty much everything that is needed to run CSS. This applies to KM as well as anything else that we do. Simply put, people use tools and process within a governance structure to increase the value of content and services. It isn’t a matter of focussing on one or more parts of the infrastructure. All parts must be reflected in a task, project, or program if it is to succeed.
  2. Many departments are mandated to produce content and to use it to achieve sector outcomes. Knowledge services show the flow of departmental outputs from generation through final use. We can think of the flow of services as a value chain, with several stages. Each stage involves one of three processes – embedding, advancing, and extracting value Four stages embed value; three advance it along the value chain, and three stages extract value from knowledge services. As previously, all of the organizational infrastructure and hierarchy are involved in every stage. The first five stages of the value chain are internal to a department – what can be managed. The last four stages relate to the sector and society – these can only be influenced. Content management is a key part of the management stage. The provider/user market model is represented by the vertical line between the organization and the sector. As you can see, knowledge services involve a lot more than transferring content. It also involves more than service delivery. Achieving sector outcomes and results for Canadians requires that the services be actually used to fulfill a want or need.
  3. A third question is the service delivery strategy. As shown previously, recipients of knowledge services can be divided into a number of user categories. Users are a more proactive way to look at delivering services, in that users produce outcomes and realize benefits, whereas communicating to audiences implies simple receipt of services. Outline the six.
  4. The framework goes beyond passive delivery of services to proactive use to yield outcomes. This table shows content difficulty, audience size, level of interaction, and one example of use for the six user categories. Summarize the table. If you remember only one thing about the richness spectrum, let it be that the best methods to use at either end of the spectrum are both infeasible and ineffective at the other end.