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A Serious Game for Mayors
Frank Aldershoff
T-Xchange




                            1
Who am I?
 Serious Gaming Specialist @T-X


 Lecturer @University of Amsterdam
  Game Programming MSc AI




                                     2
Who am I?
 Serious Gaming Specialist @T-X


 Lecturer @University of Amsterdam
  Game Programming MSc AI




                                     2
Serious gaming is serious business




                                     3
T-Xchange
 Urban & Spatial Planning
 Training/Awareness Games
 Commercially and Subsidised
  GATE




                               4
GATE
“To advance the state-of-the-art in gaming and to facilitate knowledge
transfer to companies, the Dutch government has funded the GATE
project with a total budget of 19 million Euros.”


   gate.gameresearch.nl




                                                                         5
Gate Pilot Safety
A new method to train mayors for future crisis situations.



   www.burgemeestergame.nl (offline)




                                                             6
Designing a Game for Mayors

                              7
Role of the mayor

                    8
Role of the mayor

                    8
Some Statistics
                     Gamer
Average age          Mayor
                             0    15    30    45      60
                     Gamer
Ratio male/female:
                     Mayor
                             0   25     50    75      100
                                 Male        Female




                                                            9
“We don’t play games!”




                         10
Designing the Game




                     11
Focus-group

              12
Requirements




               13
Two Types of Requirements
 External conditions
 Game/learning conditions




                            14
External Conditions
 Game for mayors/deputy mayors
 Playable by one person, individual
 gaming
 But also: Part of group training
 Anonymous (safe)
 Short, quick game
 Playable anywhere
 Alternative to large scale exercise




                                       15
Game/Learning Conditions
 Learning goals
  Prioritising
  Reconciling different sources of
  information
  Time pressure




                                     16
Learning Goals (cont.)
  Spokesperson for council
  Knowledge of personal tasks and responsibilities
  Understanding of the required knowledge for personal tasks and
  responsibilities
  Aware of the need to prioritise
  Assigning well-founded priorities
  Conveying a clear message
  Keeping the media informed (in a timely manner)
  Keeping the people informed (in a timely manner)
  Calm the people
  Decide under time pressure




                                                                   17
The Game
 15 minutes duration
 Player presented with dilemmas
  Strictly yes/no

 Crisis team offers advice, information and opinions
 Dilemmas and information ‘appear’
  Creating time pressure

 When decision made: Enter some data on decision




                                                       18
The Game
 Realistic
  Dilemmas
  Crisis team/Advisors
  Advice
 Non-Realistic
  Only yes/no
  Information is fixed
  No clear date, time or location
 Triggers reflection




                                    19
Feedback
Feedback presented to the player
instrumental in achieving learning goals




                                           20
Design Process




                 21
Iterative Design
 Paper based
 Digital mock-up
 Prototype




                   22
Paper-based




              23
Digital Mockup




                 24
Evaluation
 Time-pressure felt
 Design well received
 “I feel the same kind of tension as with a real crisis”
 Learning goals achieved
  Questionnaires before, directly after, and a week after the experiment
  Show a chance in attitude towards self-directed learning




                                                                           25
Prototype




            26
Design for Mayors
 Visual style
 Interaction




                    27
McCloud’s Big Triangle




                         28
Lidwell’s UPD      .-r
                                    AC{ F')SIBILITY
                             "DIIIINC£. ORGANlzrR
                          IlETie USABiliTY EFFECT




                         I.:LIISSICAI CtlNOtllONING


                           eOGNI




                                     COMPARISON
                                   CONfiRMATION




                                    ,-OST BENEFI
                                OEFENSIBIf 5PA( I
                           DEPTH   or PROCESSING
                             O[VElOPMfNT GY(;Ll




                             EXPECTATION EFfECT
                                OPO:: RE EF !"C


                                FACT)R Of    M ElY


                             FIBONA(;rI &[QuENrE
                 FIGURE GHOIJND HHATiONSHIP
                                        nns   LAW


                fLD:IBIUTY USAfliLiTY TRADlOFF


                         roqM rOt lOW FI NCTtON


                     GAR8AIH IN (.ARUAGE our
                                    GOlDEN RATIO
                             GOUIl CON !INUATtON
                            GUTENBERG DIAGRAM




                                    HIGHLIGHTiNG
                          ICONIC REf'RfSENTATION


                           INffRFERENCE EFFECTS
                               iNVEfHm PYRAMID




                                   MENTAL MODEL




                                      MOIJUlARln
                         [ Al APPEARANcr fFF£C
                           NORMAL []1' TRUJUTION




                                                      29
Visual Style




               30
Visual Style




               30
District Attorney/Public Prosecutor




                                      31
Military




           32
Web-based




            33
34
Feedback
 Feedback for learning
 Three B’s
  Burgervader - City father
  Boegbeeld - Figurehead
  Bestuurder - Bureaucrat




                              35
Feedback
  Understanding reaction of certain
  groups
  Attitude towards other team members
  ...




                                        36
The Final Game




                 37
The Final Game




                 38
Demo




       39
But first:




            40
But first:



             Tomorrow:
             Plenary Hall
            11:45 - 12:25


                            40
Questions?

http://games.txchange.nl/BurgemeesterGame/
           Username: isaga
           Password: isaga2011




                                             41

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A Serious Game for Mayors, ISAGA 2011

  • 1. A Serious Game for Mayors Frank Aldershoff T-Xchange 1
  • 2. Who am I? Serious Gaming Specialist @T-X Lecturer @University of Amsterdam Game Programming MSc AI 2
  • 3. Who am I? Serious Gaming Specialist @T-X Lecturer @University of Amsterdam Game Programming MSc AI 2
  • 4. Serious gaming is serious business 3
  • 5. T-Xchange Urban & Spatial Planning Training/Awareness Games Commercially and Subsidised GATE 4
  • 6. GATE “To advance the state-of-the-art in gaming and to facilitate knowledge transfer to companies, the Dutch government has funded the GATE project with a total budget of 19 million Euros.” gate.gameresearch.nl 5
  • 7. Gate Pilot Safety A new method to train mayors for future crisis situations. www.burgemeestergame.nl (offline) 6
  • 8. Designing a Game for Mayors 7
  • 9. Role of the mayor 8
  • 10. Role of the mayor 8
  • 11. Some Statistics Gamer Average age Mayor 0 15 30 45 60 Gamer Ratio male/female: Mayor 0 25 50 75 100 Male Female 9
  • 12. “We don’t play games!” 10
  • 16. Two Types of Requirements External conditions Game/learning conditions 14
  • 17. External Conditions Game for mayors/deputy mayors Playable by one person, individual gaming But also: Part of group training Anonymous (safe) Short, quick game Playable anywhere Alternative to large scale exercise 15
  • 18. Game/Learning Conditions Learning goals Prioritising Reconciling different sources of information Time pressure 16
  • 19. Learning Goals (cont.) Spokesperson for council Knowledge of personal tasks and responsibilities Understanding of the required knowledge for personal tasks and responsibilities Aware of the need to prioritise Assigning well-founded priorities Conveying a clear message Keeping the media informed (in a timely manner) Keeping the people informed (in a timely manner) Calm the people Decide under time pressure 17
  • 20. The Game 15 minutes duration Player presented with dilemmas Strictly yes/no Crisis team offers advice, information and opinions Dilemmas and information ‘appear’ Creating time pressure When decision made: Enter some data on decision 18
  • 21. The Game Realistic Dilemmas Crisis team/Advisors Advice Non-Realistic Only yes/no Information is fixed No clear date, time or location Triggers reflection 19
  • 22. Feedback Feedback presented to the player instrumental in achieving learning goals 20
  • 24. Iterative Design Paper based Digital mock-up Prototype 22
  • 27. Evaluation Time-pressure felt Design well received “I feel the same kind of tension as with a real crisis” Learning goals achieved Questionnaires before, directly after, and a week after the experiment Show a chance in attitude towards self-directed learning 25
  • 28. Prototype 26
  • 29. Design for Mayors Visual style Interaction 27
  • 31. Lidwell’s UPD .-r AC{ F')SIBILITY "DIIIINC£. ORGANlzrR IlETie USABiliTY EFFECT I.:LIISSICAI CtlNOtllONING eOGNI COMPARISON CONfiRMATION ,-OST BENEFI OEFENSIBIf 5PA( I DEPTH or PROCESSING O[VElOPMfNT GY(;Ll EXPECTATION EFfECT OPO:: RE EF !"C FACT)R Of M ElY FIBONA(;rI &[QuENrE FIGURE GHOIJND HHATiONSHIP nns LAW fLD:IBIUTY USAfliLiTY TRADlOFF roqM rOt lOW FI NCTtON GAR8AIH IN (.ARUAGE our GOlDEN RATIO GOUIl CON !INUATtON GUTENBERG DIAGRAM HIGHLIGHTiNG ICONIC REf'RfSENTATION INffRFERENCE EFFECTS iNVEfHm PYRAMID MENTAL MODEL MOIJUlARln [ Al APPEARANcr fFF£C NORMAL []1' TRUJUTION 29
  • 35. Military 32
  • 36. Web-based 33
  • 37. 34
  • 38. Feedback Feedback for learning Three B’s Burgervader - City father Boegbeeld - Figurehead Bestuurder - Bureaucrat 35
  • 39. Feedback Understanding reaction of certain groups Attitude towards other team members ... 36
  • 42. Demo 39
  • 44. But first: Tomorrow: Plenary Hall 11:45 - 12:25 40
  • 45. Questions? http://games.txchange.nl/BurgemeesterGame/ Username: isaga Password: isaga2011 41