Bring your own device (BYOD) is making a huge impact in the business world with a majority of employees already using their own devices at work to one degree or another. How do you build learning solutions that actually work in this device prolific environment and how does this help you deliver improved business value from your learning solutions? This session outlines some top learning scenarios ideally suited to employees using their own, mobile devices, and outlines, from the perspective of Learning and Development professionals, the challenges and opportunities that BYOD presents.

1. Addressing the BYOD Challenge
Alex Mackman
Technical Director, CM Group Ltd
alexm@cm-group.co.uk
www.cm-group.co.uk
Twitter: @alexatcmgroup
© CM Group Ltd 2013

2. Agenda
• Challenges and opportunities
• Business scenarios
• Content design and creation
• Content delivery
© CM Group Ltd 2013

3. Challenges and Opportunities
Content design and Extending the reach of
development formal training
Augmenting
Content publication formal training
and delivery
JIT training & reference
Content discovery
Performance support
Tracking
Social learning
Security concerns
© CM Group Ltd 2013

4. Extending the Reach of Formal Training
• Enabling people to study training when and where they
want
• Tablets certainly, Smart Phones less likely
• Tracking is usually a requirement
• Needs
– Single source content that works across devices
– Delivery to desktops AND mobile devices
– Online and offline (consumption and tracking)
© CM Group Ltd 2013

5. Augmenting Formal Training
100
Bite sized nuggets developed and delivered
to mobile devices as part of a blended
80 learning programme
60
40
Learning curve Forgetting curve
20 W. Thalheimer,
Boston Work Learning
Research Inc
During the learning events, memory for As soon as the learning events end,
information is strengthened forgetting begins
© CM Group Ltd 2013

6. JIT Training & Reference
• Engineering
– Reference materials for the field engineer
• Sales
– Reference materials for the mobile salesman
– Latest offers and promotions
• Medical
– Doctors, looking up drug dosage and prescriptions
• Financial services
– Sales person looking up current annuity rates, interest rates, current
regulations
© CM Group Ltd 2013

7. Performance Support
• Help learners find what they, when they need it
– At home people are used to almost instant access to information
and problem solving through social networks
– The expectation for the same experiences in the workplace is
growing
• Contextual relevance and discoverability more important
than pixel perfect content
– How To Videos
– Checklists
– Infographics
– Mini Apps (small performance support tools distributed from the
LCMS to targeted user groups)
© CM Group Ltd 2013

8. Social Learning
• Devices will help social learning
– User generated content (especially video)
– Rating content
• Anytime access to information feeds
– Blogs, Twitter feeds, news channels
• Alerts
– Notifications when new or updated content is available
© CM Group Ltd 2013

9. Content Considerations
11.6” 12.5” 13.3”
4.0” 4.3” 4.5” 4.7” 5.5”
7.0” 7.9” 8.9” 9.7”
© CM Group Ltd 2013

10. Responsive Web Content
• Content that adapts based on the consumer’s browser
width
– HTML5 + CSS + Javascript
– Fluid, block-based layout
• In addition, interchangeable content
– High res images on desktop,
smaller images on phone
– Interactive graphic on desktop, video talking head on phone
– Animation on desktop, image and text on phone
© CM Group Ltd 2013

11. Responsive Content Example
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12. LMS Considerations
• File type support
– What types of files can the LMS store? LMS
• Discoverability
– How easy is it to find the content?
– Is the content indexed?
– How easy is it to search for and locate relevant content?
• Mobile access
– Does the LMS support mobile device access?
• Can people access the LMS from outside the organisation?
© CM Group Ltd 2013

13. Device Delivery Options
• Direct via the browser
– Responsive content
– Appropriate media types
– Some offline capability
• Apps
– Native Apps
– HTML(5) Web Apps
– Hybrid Apps
© CM Group Ltd 2013

14. Summary
• BYOD is changing the landscape
• Today’s technology supports so much more than formal desktop
training
• Cross device learning solutions offer huge potential
• Key questions:
– How are you building your content today?
– Will it be usable tomorrow?
– How reusable is your content across devices?
– How discoverable is your content?
– Does your solution support PCs, tablets and phones?
– How are you delivering your content today?
© CM Group Ltd 2013

15. Questions?
Addressing the BYOD Challenge
Alex Mackman
Technical Director, CM Group Ltd
alexm@cm-group.co.uk
www.cm-group.co.uk
Twitter: @alexatcmgroup
© CM Group Ltd 2013