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- 1. Noile metode de combatere a evaziunii fiscale; Raspunderea in solidar cu debitorul 22 iunie 2010
- 11. Andra Casu Tax Manager Ernst & Young Romania Phone: +40 21 402 4000 Fax: +40 21 310 7124 Email: office@ro.ey.com Ernst & Young Assurance | Tax | Transactions | Advisory About Ernst & Young Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 144,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential. For more information, please visit www.ey.com. © 2010 Ernst & Young. All Rights Reserved.
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- <Note: An effective client encounter includes four elements, which can be summarized as the four P’s> Position : We first need to position the issue with the client – answering the typical questions that are on the client’s mind – why is this important, why is this strategic to my business, and why should I be talking with you about this topic? Point of view : Next, we need to share our point of view on the topic – what we are seeing in the marketplace and hearing from our clients. Probe : The intent of this meeting deck is to engage the client in a facilitated discussion around the topic, not to deliver a presentation to an audience. We want to ask strategic, high-impact, open-ended questions to generate a meaningful dialogue and one which helps to uncover the client’s specific needs, issues, and/or potential areas of pain. Propose : Finally, we need to propose next steps to advance the relationship. We need to summarize the discussion and suggest/recommend action steps, such as follow-on meetings and potential engagement opportunities. POSITION Introductions: Self introductions Build rapport: Informal dialogue or light discussion to break the tension Premise/Purpose: Thanks for your time today. We appreciate the opportunity to share with you what we are hearing in the marketplace. To help guide our discussion today, we’ve prepared a brief meeting deck…