5. Introduction Our company provides cell phone service to many people around the United States, which is why we are here to propose a ways of communicating. The proposal will teach of management and employees communicate with one another, as well as our customer base and public. Methods that will be used are blogs, twitter, facebookand WebPages. Training will administered to all employees and top management and will be tested to make sure they meet all standards of our communication book.
6. Project Overview Our focus for this proposal is to have policies and procedures put in place for use by employees of Nifty Phone, Inc. As it was mentioned before all the methods being introduced into the proposal is to be used in way of communicating with all employees and public. If any questions do arise on any aspect of the communication book they can reach any member of the team to have it explained further in detail.
7. Audience and Users Age: 18 to 50 Language: Primary English/ Secondary Spanish but not required Culture: All diverse groups welcome Skills: Customer Service and Writing Proficiency Education: Masters or Bachelors Degree Preferred but Associates also accepted Background familiarity: Must have know how to use internet and be familiar with online services and have internal and external communication knowledge.
8. Nifty Phone’s Corporate Communications Needs The needs of our communication proposal and why we need one is, because of the growth of the company. The new book will be needed to help organize how managers talk to their employees and employees back to the managers. “Communication plays a key role in all types of managerial functions. If there is proper flow of communication, the employer is able to coordinate and control the activities of its employees. Communication helps individuals to know that what is expected of them (Sehghal).” This is why a communication book is needed for our firm and putting it into affect immediately will make us a better stable company in telling our employees and public one vision instead of two or more.
11. How to use Twitter for communication for current/future customers
12. How/what type of communication should be used for certain issues
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14. Production Schedule As of now I have introduced to a communication book that will help the company grow and how it can save and even make money. We would like to put the book in production as soon as possible so we can get a head start on other companies. Also it should be given to all employees within 8 weeks so than by the tenth week it can start being implemented throughout the organization.
15. Goals To help employees communicate better with top management To have a communication book ready for any troubleshooting New technologies for better communication
16. Survey Now many organizations have a human resources department that usually conduct a staff survey annually. This survey typically includes questions about communication within the organization, understanding the corporate vision, satisfaction with employee benefits and training and so on. What I suggest is that organizations include a supplementary survey of just 10 questions at the end of this survey. And these questions should be framed by selecting key questions from the customer survey and asking staff what do you think customers think about X? These 10 questions in effect become your employee communication engagement measure.
17. Conclusion In conclusion, the communication book will help with employees and managers to communicate better and more efficeintly within organization and outside also. The goals will be out first prioirity towards the book and
18. Reference Page Facebook's new take on communications should be embraced by business . (n.d.). Retrieved August 15, 2009, from http://searchunifiedcommunications.techtarget.com/news/article/0,289142,sid186_gci1310144,00.html# Measuring employee communication. (n.d.). Retrieved August 15, 2009, from http://www.management- issues.com/2007/9/26/opinion/measuring-the-impact-of-employee-communication.asp Sehghal, S. (n.d.). Communication is Needed at Each and Every Level. Retrieved August 15, 2009, from http://ezinearticles.com/?Communication-is-Needed-at-Each-and-Every-Level&id=163534 Twitter for Business, Marketing, Branding and Communication. (n.d.). Retrieved August 15, 2009, from http://www.slideshare.net/GravitySummit/twitter-as-a-business-marketing-and-branding-channel
