A story on failure
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This document discusses lessons learned from a failed attempt to improve testing capabilities at a company. It describes challenges faced by testers who felt unsupported and not listened to. The culture was identified as a key issue, with testers afraid to speak up or question things. Several assumptions were made, including about roles, abilities, and how the culture was affecting things. It's noted that culture can kill curiosity, and lists some factors that do so. The document concludes with other lessons learned, like reviewing goals regularly, recognizing you can't change culture alone, having a backbone, and being persistent.
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A story on failure
- 1. A STORY ABOUT FAILURE Anne-Marie Charrett @charrett
- 2. A STORY ABOUT FAILURE Anne-Marie Charrett @charrett
- 3. A STORY ABOUT FAILURE Anne-Marie Charrett with random photos of my kids & cats @charrett
- 4. @charrett
- 5. Philosophy ! A test coach ! Facilitate Change ! Be Dispensible @charrett
- 6. Objectives and Goals “As we discussed, our key priority is to bolster the existing testers and to help broaden the testing capability across the rest of the team with a view to understanding what we need to do to achieve a viable testing capability preferably without increasing our dedicated testing resource levels.” @charrett
- 7. Challenges Testers felt they had no support Testers felt they weren’t listened to Excessive points for testing Stories not making release Difficult to accommodate change in priorities • HTML breaking code in merge • Hidden work • • • • •
- 10. @charrett
- 11. Testers Afraid to speak up Afraid to question stories Afraid to suggest change Afraid to get bugs closed Afraid to question developers
- 13. Culture can kill curiosity “Culture is a pattern of shared tacit assumptions that has been learned by a group, that has worked well enough to be considered valid ….” ! --Edgar Schein
- 14. •Don’t communicate •Keep your head down •Jiggling is good •The business is not to be trusted •Testers offer little value @charrett
- 15. What kills curiosity? • • • • • • • • Being Dead Being intimidated Lack of Understanding Lack of Authority Lack of Clarity Lack of Trust Lack of Knowledge Lack of appreciation of culture @charrett
- 17. @charrett
- 18. • • • • • • • I made assumptions about my role I made assumptions about the company I made assumptions about the team members I made assumptions about the testers ability I made assumptions about my own ability I didn’t see how the culture was affecting me I assumed that demonstrating quality testing @charrett
- 19. @charrett
- 20. Take Yourself Seriously David Silverman - Rage Comics
- 21. The cucumber gets pickled more than the brine gets cucumbered.” Jerry Weinberg
- 22. Other Lessons Learned Review goals regularly You can’t change culture on your own Power handed over is hard to regain Delegate versus abdicate Have a back bone Discover the leaders Be vulnerable Be Persistent @charrett