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Lean Agile Scotland 2016 Clean Language Workshop

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Slides on basics of Clean Language - with an orientation to use in business and teams to support inquiry. This covers some basics about the questions, exercises, modelling, a few models from Caitlin Walker's Systemic Modelling (Clean Feedback)... And some links to books and resources for learning more.

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Lean Agile Scotland 2016 Clean Language Workshop

  1. 1. L A S C O T - O C T O B E R 6 T H , 2 0 1 6 Hacking Your Team and Organization with Better Inquiry Skills
  2. 2. Andrea Chiou, Agile Coach Connections-At-Work, LLC @andreachiou andrea@connections-at-work.com Andrea Chiou, Agile Coach www.connections-at-work.com www.adaptivecollaboration.com
  3. 3. What is Clean Language?
  4. 4. David Grove
 (d. 2007) Psychotherapist
  5. 5. Transformation Through Symbolic Modeling
  6. 6. Inner Need to be Seen as Contributing Professionalism Fear of silence Problem Solving Unvalidated Assumptions
  7. 7. What would you like to have happen?
 I would like to know my team’s velocity. Do you think knowing that will give you better predictions? Err, No… I don’t want to predict anything. I want to know if things are going well. OK, so why don’t you ask the team?
 No, no… I don’t want to bother them. T R A N S C R I P T E X A M P L E - N O T C L E A N
  8. 8. What would you like to have happen?
 I would like to know my team’s velocity Is there anything else about velocity? Good velocity means I can stop worrying And what kind of worrying is that worrying? I worry about the sponsor pulling the plug. T R A N S C R I P T E X A M P L E - C L E A N
  9. 9. C L E A N L A N G U A G E - D AV I D G R O V E Clean Language is: A way of listening without judgement A way of inquiring without imposing
  10. 10. C L E A N L A N G U A G E - D AV I D G R O V E The clean questions: are content free allow for exploring metaphors
  11. 11. • SENSORY INFORMATION
 what is seen, heard, felt, tasted, smelled
 • CONCEPTS
 such as family, democracy, honesty, trust
 • METAPHORS • Explicit: encapsulate how we structure our experience
 describing one thing in terms of another (usually from the physical world) • Implicit: so embedded in our language we don’t even notice T H R E E WAY S O F E X P R E S S I N G O U R S E LV E S
  12. 12. Where%is%…?% Whereabouts%%is%…?% What%kind%of…?% Is%there%anything%else%about…?%% Clean%Ques9ons%–%David%Grove% Note:%%replace%…%with%a%part%of%what%the%other%person%said.%
  13. 13. S Y M B O L I C M O D E L L I N G Symbols exist in space Symbols derive their context from some point in time Symbols have a life Our mental landscape is comprised of symbols
  14. 14. D E M O Volunteer needed “What would you like to have happen?”
  15. 15. P R A C T I C E # 1 Pair up with someone you don’t know. Think of something you would like to have happen. Ask: What would you like to have happen? Use the questions 2 or 3 times.
  16. 16. Where is …? Whereabouts is …? What kind of…? Is there anything else about…? Then what happens ? What happens next? Where could … come from? What happens just before? That’s … like what? What would you like to have happen? When you are working at your best, you’re like what? Clean QuesCons – David Grove When X, what happens to Y ? Is there a relaConship between X and Y?
  17. 17. P R A C T I C E # 2 Pair up with someone you don’t know. 
 Ask: When you’re working at your best you’re like what?
 Use the questions 2 or 3 times.
  18. 18. WHAT ELSE CAN YOU MODEL? Learning Parenting Coding Coaching Time Studying Collaborating Decisions Ideal Team Current Organization Desired Organization Motivation
  19. 19. And then what happens?
 What happens next? And what happens 
 just before…? BEFORE AFTER SOURCE DESIRED OUTCOME NECESSARY
 CONDITIONS And what needs 
 to happen for … ? And can…? And where could …
 come from? D E V E L O P I N G And what would … 
 like to have happen? And what kind of … 
 is that …? And is there anything 
 else about …? And where is…? And that’s … like what? And is there a relationship
 between … and …? And when … 
 what happens to …?? Current
 Perception
  20. 20. Business
 Hiring Coaching Sales In IT Helping teach young kids
 math, spelling, and music
 
 Elementary School Doctors
 Geriatric care Facilitating change in organizations, schools, training departments, police departments In therapy and change work W H E R E I S C L E A N B E I N G A P P L I E D
  21. 21. From Drama to Karma 
 Clean Scoping Clean Setup Developmental Practice
 Clean Feedback Five Senses
 Modeling Time Metaphors At Work Flower Model S Y S T E M I C M O D E L L I N G - G R O U P S Caitlin Walker, trainingattention.co.uk
  22. 22. K A R M A C Y C L E Reproduced w/ permission: Training Attention
  23. 23. C L E A N F E E D B A C K A three step process to give congruent useful, judgement free feedback. EVIDENCE What did you hear or see? INFERENCE What did you infer? IMPACT What was the impact on you?
  24. 24. C L E A N F E E D B A C K - E X A M P L E What worked well: EVIDENCE Numerous examples INFERENCE Speaker did a lot of research IMPACT Realized the magnitude of issue
  25. 25. C L E A N F E E D B A C K - E X A M P L E What didn’t work well: EVIDENCE History of involvement missing INFERENCE Not important to the speaker IMPACT Wanted her personal connection
  26. 26. C L E A N F E E D B A C K - E X A M P L E What would have worked better: EVIDENCE Projector would be focussed INFERENCE Organizers care about seeing IMPACT Everyone could read the slides
  27. 27. C L E A N F E E D B A C K What worked well? 
 
 
 What did you observe? What did you infer from that?
 What was the impact for you? What would work better?
 
 What will you observe? What will that mean?
 
 What will be the impact for you? What did not work so well?
 
 What did you observe? What did you infer from that?
 What was the impact for you?
  28. 28. adaptivecollaboration.com/books-i-recommend/ www.cleanlanguage.co.uk
 
 leanpub.com/whoisusingclean/c/lascot16 #cleanlanguage on twitter R E S O U R C E S F O R F U RT H E R L E A R N I N G
  29. 29. Virginia Satir Gerald Weinberg David Grove Caitlin Walker Innovator with Clean Language applied in Groups:
 Systemic Modeling Originator of ‘Clean Language’ 
 Used Questions free of Influence
 to help Trauma victims heal A Gentle Giant in 
 Software Dev, Testing, 
 Systems Thinking, Prolific Writer Pioneer in Family Therapy, who
 taught Jerry Weinberg much 
 about working together congruently Gratitude
  30. 30. T H A N K Y O U F O R PA RT I C I PAT I N G ! @andreachiou andrea@connections-at-work.com

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