2. Heads
of Department- the term
HOD applies to appointed
post-holders who have
responsibility for either a
department or work area. The
prime role of HOD is to provide
strong Operational leadership.

3. Planning
Motivating
Monitoring
Organising
Coordinating
communicating

4. Determining what is to be done
and taking the necessary steps to
accomplish it. This also entails
predicting problems and making
the appropriate recommendations
or strategies to nullify such
impediments.

5.  More
organized operations which may
result in better department management
 Able to monitor and identify problems
and corrective measures;
 Initiates a more focused instructor which
can result in increased productivity and
efficiency;
 Facilitates effective learning;
 Communicates the goals and objectives of
the department.

6. Failure to plan
Results
in lower productivity and
inefficiency by both Managers
and staff members;
Disruptive operations which
implies more management;
Unequipped managers;

7.  Bringing
together all the resources in such a
way that the goals of the department can be
met.

8. Monitor
the use of supplies and
materials;
Assist in the delegating of
Managers and Staff Members;
Manage finances;
Setting procedures to assist in
accomplishing tasks.

9. Results
in misuse/mis
management of finances;
Unequipped with resources
(materials, furniture, etc.)
Lack of trainer/human resources
in the department.

10. A
process where by co-workers
are encouraged/influenced to
take the right actions to
complete tasks and jobs.

11.  Increases
Manager performance,
 Foster better relationships amongst staff;
 Eases communication process.

12. •
Lack of communication which
may result in low productivity.

13. Involves
establishing and
implementing work performance
standards and measuring such
standards by matching them
with the established standards.

14.  Increases
staff collaboration which
can promote creative thinking and
better results of the department;
 Identifying corrective measures to
problems within the department;
 Organize training/retraining
sessions.

15. Failure to Coordinate
 May
result in poor performance of the
department and discrepancies among
workers.
 Poor management of workers and low
standard of work.

16.  Transmitting
information and ideas to
workers.
 Benefits of Communicating
 Reduce confusion among workers;
 Ensure clarity of objectives and goals of the
department;
 Increases efficiency and productivity within
the department;
 Foster better relationships among staff

17.  Failure
to Communicate
 Confusion within the department;
 Poor management of staff which can lead to
low productivity among staff;
 May lead to demotivation of workers.

18. Influencing
or guiding the work
processes and motivating
workers to get the various tasks
completed in an effort to
achieve the goals of the
department.

19.  Improve
operational processes;
 Helps to identify strengths and
weaknesses of the
department, Managers and staff;
 Ensure strategic Operations is
executed;
 Ensure that goals are met (SLAs are
in order, etc)

20. Failure to Monitor
Results
in low performances of
the department;
Reoccurrences of problems
within the department;
Ineffective training executed
which results in poor results of
staff.

21. Assessing
work performances to
determine how well the tasks
have been carried out and what
steps to take to improve future
performance.