1. 50 Days of Summer
Summer 2012 at Deloitte
Amit Chaudhari
August, 2012

2. Agenda
• Key learning
• Conclusion
Outside the
Project
• Project
• My Role
About Client
About Me!

3. About Me!

4. About Me

5. About Me
• Thane, India
• Syracuse, NY
Home
• University Of Mumbai, Computer Engineering
• Syracuse University, Information Management
Education
• Summer Intern at Secura Systems, Mumbai
• Research Associate, University of Mumbai
Experience
• Emerging Enterprise Consultant, Syracuse University
• Playing Badminton
Interest • Cricket
• Passionate Drummer
• Summer Scholar 2012
Deloitte • Northeast: Emerging Solutions
“ S o met i mes a l l y o u need i n l i fe i s 2 0 seco nd s o f i nsa ne co u ra g e.” - M a t t D a mo n

6. Our Client
• Swiss chemicals and biotechnology company, headquarters in Basel
• Provides services to pharmaceutical and life sciences industry
Facts
• Vision : Strive to be the leading supplier using science and technology to improve quality of life
• 2011 Revenue: ~ USD $2.55 billion
• Total number of employees : 15,000
• 5 Year strategy
Lonza Microbial Lonza Health Life Science
Control Products Ingredients
Divisions
• Chemical-based solutions • Ingredients for medication • Food and feed additives
• Against hazardous micro- • Treatment of neurological • Chemical ingredients for
organisms diseases agro business
• Wood Treatment • Cancer treatment • Dietary supplements
• Water Treatment • Other infectious diseases • Infant nutrition
Channels
Website Distributors Trade Shows

7. Project Overview
Based on a recent merger, the client requested Deloitte to carry out SFDC implementation to build a
unified platform for a new system including eight Microsoft CRM instances and users.
Opportunity Customer Analytical
Marketing
Account Mgmt. Service Reporting
• 7 Unique CRM systems and
LMC
functional processes spread
Sharepoint Sharepoint SAP SAP
across the system
Legacy Lonza
Email SAP Email Email • Provides limited reporting
capability
Innovadex Spreadsheets Email • Marketing and support does
Legacy Arch
not have a common system
MS CRM – Biocides; MS CRM Personal Care
across users
Spreadsheets Email Email • Most of the communication
Wood
MS CRM - Wood
and information exchange
takes place by Email and
MS CRM US
SharePoint
Water
MS CRM France Sales Cube • Legacy Arch uses
spreadsheets for
MS CRM UK
opportunity account
Email Email Email
management

8. What Deloitte Proposed
We proposed an SFDC design platform across all the instances in the legacy system. This unifies all
the capabilities and instances resulting in reduced efforts and increased capabilities for the
organization as a whole.
Opportunity Customer Analytical
Marketing
Account Mgmt. Service Reporting
• Single SFDC CRM system
LMC
LM across organization’s eco-
Business
SAP SAP
Warehouse system
Legacy Lonza
• Provides reporting
Salesforce.com
capabilities using SFDC
Innovadex Business
SAP
Warehouse and BW is used for SKU
Legacy Arch
level reporting
Salesforce.com
• Marketing and sales team
Business
SAP
Warehouse now have a common
Wood
Salesforce.com
platform
• SFDC chatter now serves
Salesforce.com as the mail source of
Water
communication and
SAP Sales Cube
information exchange
• Legacy Arch will use SAP
for Account management

9. Project Timeline
Release 1 - Wood Release 2 - LMC Release 3 - Water
Week # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Project Timeline
Application
Analysis & Design
Development
SFDC Configuration SFDC Configuration SFDC Configuration
Integration & Data
SAP –SFDC integration build
Migration
APP SQL –SFDC integration build APP SQL –SFDC integration build APP SQL - SFDC Integration Build
Data Analysis &
Extracts Test Data Loads
Test Data Loads Production
Test Data Loads data load
Production Production
Testing SIT data load SIT data load SIT
UAT UAT UAT
Use Cases & Test Scripts Update Use Cases & Test
Scripts Update Use Cases & Test
Scripts
Training
TTT TTT TTT
Train Train
Train
Project Leadership
App
App Launch App Launch
Launch
Ongoing status reporting, issue / risk management, project management
Support
Knowledge Transfer
Key Milestones Key Activity JAD Session Migration Dry Run Primary work phase Carried out by Lonza

10. My Role
Requirement
Data Tracking and Data Migration and
Gathering and
field Mapping issue tracking
planning
Needs assessment and Support for integrations between Data Transfer from legacy
documentation SAP, CRM and Salesforce.com system to SFDC
• Attend all client meetings with  Mapped fields from legacy SAP • Migrate data using Data Loader
project team and take meeting and 8 CRM instances to SFDC for Salesforce
notes fields in configuration workbook.
• Track errors that occurred during
• Generate and alter project plan  Decision making on the data that data migration to resolve them
in MS project is essential for the client and document the same.

11. Friday’s on the beach !

12. Beyond the Project

13. Travel Map

14. My Learning Experience
• Life-sciences and healthcare industry knowledge
Project • Many decisions in a project are not motivated by costs
• Failures are part of projects, learn from it and go ahead
• Salesforce.com hands-on experience
Technical Skills • Advanced use of MS Office Suite
• Data Migration using Data Loader
• Networking events and happy hours
Summer Scholar
• Summer Scholar Conference
Experience
• Learning events and online trainings
• Impact Day, social cause events, EVD’s and Service Areas
Consulting and
• Communication is the key to success
Deloitte
• Client’s are always right, except when they are wrong

15. My Network

16. • About Deloitte
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Member of Deloitte Touche Tohmatsu Limited