SlideShare a Scribd company logo
1 of 6
CUSTOMER SERVICE ,[object Object],[object Object],[object Object]
HANDLING UPSET CALLERS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TELEPHONE MESSAGES ,[object Object],[object Object],[object Object],[object Object]
TELEPHONE MESSAGES ,[object Object],[object Object],[object Object],[object Object],[object Object]
SCREENING PHONE CALLS  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HANDLING INDECISIVE CALLERS ,[object Object],[object Object],[object Object]

More Related Content

What's hot

Telephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy  for hospitality industry: Share by Saeful AnwarTelephone courtesy  for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful Anwar
Hospitality Industry
 
Telephone PowerPoint
Telephone PowerPointTelephone PowerPoint
Telephone PowerPoint
Patricia Bond
 
Your Soft Skills
Your Soft SkillsYour Soft Skills
Your Soft Skills
Fatima Zain
 
Telephone etiquette1
Telephone etiquette1Telephone etiquette1
Telephone etiquette1
Anthonia Ejoh
 
PROFESSIONAL MANNERS OF HANDLING TELEPHONES
PROFESSIONAL MANNERS OF HANDLING TELEPHONESPROFESSIONAL MANNERS OF HANDLING TELEPHONES
PROFESSIONAL MANNERS OF HANDLING TELEPHONES
Naomi Nsakie
 
Business Tele- Communication Ettiquettes
Business Tele- Communication EttiquettesBusiness Tele- Communication Ettiquettes
Business Tele- Communication Ettiquettes
Neena Reddy
 
How not to get a job
How not to get a jobHow not to get a job
How not to get a job
mstmbmjb
 

What's hot (20)

Telephone etiquette
Telephone etiquetteTelephone etiquette
Telephone etiquette
 
Communication telephone
Communication telephoneCommunication telephone
Communication telephone
 
Presentation: Telephone Etiquette
Presentation: Telephone EtiquettePresentation: Telephone Etiquette
Presentation: Telephone Etiquette
 
Telephone courtesy for hospitality industry: Share by Saeful Anwar
Telephone courtesy  for hospitality industry: Share by Saeful AnwarTelephone courtesy  for hospitality industry: Share by Saeful Anwar
Telephone courtesy for hospitality industry: Share by Saeful Anwar
 
Telephone PowerPoint
Telephone PowerPointTelephone PowerPoint
Telephone PowerPoint
 
The five golden rules of call handling
The five golden rules of call handlingThe five golden rules of call handling
The five golden rules of call handling
 
Telephone etiquette ppt
Telephone etiquette pptTelephone etiquette ppt
Telephone etiquette ppt
 
Your Soft Skills
Your Soft SkillsYour Soft Skills
Your Soft Skills
 
Call handling ettiqutes
Call handling ettiqutesCall handling ettiqutes
Call handling ettiqutes
 
Telephone etiquette1
Telephone etiquette1Telephone etiquette1
Telephone etiquette1
 
Telephone communication
Telephone communicationTelephone communication
Telephone communication
 
Phone etiquette
Phone etiquettePhone etiquette
Phone etiquette
 
PROFESSIONAL MANNERS OF HANDLING TELEPHONES
PROFESSIONAL MANNERS OF HANDLING TELEPHONESPROFESSIONAL MANNERS OF HANDLING TELEPHONES
PROFESSIONAL MANNERS OF HANDLING TELEPHONES
 
Business Tele- Communication Ettiquettes
Business Tele- Communication EttiquettesBusiness Tele- Communication Ettiquettes
Business Tele- Communication Ettiquettes
 
Telephonic etiquette
Telephonic  etiquetteTelephonic  etiquette
Telephonic etiquette
 
Telephone etiquette power point
Telephone etiquette power pointTelephone etiquette power point
Telephone etiquette power point
 
Manage Projects
Manage ProjectsManage Projects
Manage Projects
 
Telephone Courtesy Guidelines
Telephone Courtesy GuidelinesTelephone Courtesy Guidelines
Telephone Courtesy Guidelines
 
How not to get a job
How not to get a jobHow not to get a job
How not to get a job
 
The candidate experience
The candidate experienceThe candidate experience
The candidate experience
 

Viewers also liked

Lasmejoresposturasenlacama
LasmejoresposturasenlacamaLasmejoresposturasenlacama
Lasmejoresposturasenlacama
guest87fedf
 
Cat Oca Mediateca
Cat Oca MediatecaCat Oca Mediateca
Cat Oca Mediateca
rvuoci
 
Objetivos Y Politica De Calidad 2008 1
Objetivos Y Politica De Calidad 2008 1Objetivos Y Politica De Calidad 2008 1
Objetivos Y Politica De Calidad 2008 1
guestff22d3
 
ePortfolio Symposium presentation
ePortfolio Symposium presentationePortfolio Symposium presentation
ePortfolio Symposium presentation
jerryl
 
Web 2.0 Toepassing
Web 2.0 ToepassingWeb 2.0 Toepassing
Web 2.0 Toepassing
Delphine124
 
Community Tour 2009 Windows Azure Overview
Community Tour 2009 Windows Azure OverviewCommunity Tour 2009 Windows Azure Overview
Community Tour 2009 Windows Azure Overview
Fabio Cozzolino
 
Halloween Vocabulary
Halloween VocabularyHalloween Vocabulary
Halloween Vocabulary
anahera
 
Sviluppo apps multipiattaforma con visual studio e xamarin
Sviluppo apps multipiattaforma con visual studio e xamarinSviluppo apps multipiattaforma con visual studio e xamarin
Sviluppo apps multipiattaforma con visual studio e xamarin
Fabio Cozzolino
 
Optimizing Performance Server9 2 Final
Optimizing Performance Server9 2 FinalOptimizing Performance Server9 2 Final
Optimizing Performance Server9 2 Final
arcorama
 

Viewers also liked (20)

Lasmejoresposturasenlacama
LasmejoresposturasenlacamaLasmejoresposturasenlacama
Lasmejoresposturasenlacama
 
Hello Father Christmas
Hello Father ChristmasHello Father Christmas
Hello Father Christmas
 
Cat Oca Mediateca
Cat Oca MediatecaCat Oca Mediateca
Cat Oca Mediateca
 
Edu Tourism
Edu TourismEdu Tourism
Edu Tourism
 
Gamifying Moms
Gamifying MomsGamifying Moms
Gamifying Moms
 
Tabla rt2
Tabla rt2Tabla rt2
Tabla rt2
 
Objetivos Y Politica De Calidad 2008 1
Objetivos Y Politica De Calidad 2008 1Objetivos Y Politica De Calidad 2008 1
Objetivos Y Politica De Calidad 2008 1
 
Martinez german r
Martinez german rMartinez german r
Martinez german r
 
ePortfolio Symposium presentation
ePortfolio Symposium presentationePortfolio Symposium presentation
ePortfolio Symposium presentation
 
Colors
ColorsColors
Colors
 
K 16 2004
K 16 2004K 16 2004
K 16 2004
 
CloudValley
CloudValleyCloudValley
CloudValley
 
Web 2.0 Toepassing
Web 2.0 ToepassingWeb 2.0 Toepassing
Web 2.0 Toepassing
 
Community Tour 2009 Windows Azure Overview
Community Tour 2009 Windows Azure OverviewCommunity Tour 2009 Windows Azure Overview
Community Tour 2009 Windows Azure Overview
 
Halloween Vocabulary
Halloween VocabularyHalloween Vocabulary
Halloween Vocabulary
 
Allan bowers extended cv 2016
Allan bowers extended cv 2016Allan bowers extended cv 2016
Allan bowers extended cv 2016
 
Eportfolio Presentation
Eportfolio PresentationEportfolio Presentation
Eportfolio Presentation
 
Bangladesh Labor Rule 2015
Bangladesh Labor Rule 2015Bangladesh Labor Rule 2015
Bangladesh Labor Rule 2015
 
Sviluppo apps multipiattaforma con visual studio e xamarin
Sviluppo apps multipiattaforma con visual studio e xamarinSviluppo apps multipiattaforma con visual studio e xamarin
Sviluppo apps multipiattaforma con visual studio e xamarin
 
Optimizing Performance Server9 2 Final
Optimizing Performance Server9 2 FinalOptimizing Performance Server9 2 Final
Optimizing Performance Server9 2 Final
 

Similar to Telephone group project

Communication and personality_devlopment
Communication  and personality_devlopmentCommunication  and personality_devlopment
Communication and personality_devlopment
Dr. Sunil Kumar
 
Telephoneetiquette 130704004312-phpapp02
Telephoneetiquette 130704004312-phpapp02Telephoneetiquette 130704004312-phpapp02
Telephoneetiquette 130704004312-phpapp02
gglass
 
Telephoneetiquette 090928161625-phpapp01
Telephoneetiquette 090928161625-phpapp01Telephoneetiquette 090928161625-phpapp01
Telephoneetiquette 090928161625-phpapp01
rgrecula
 
telephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdftelephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdf
manveenanand2
 
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
Biswa Nayak
 
Provide quality customer service
Provide quality customer serviceProvide quality customer service
Provide quality customer service
maceANSPICE
 

Similar to Telephone group project (20)

Group5 Presentation.pptx
Group5 Presentation.pptxGroup5 Presentation.pptx
Group5 Presentation.pptx
 
Telephone Etiquette
Telephone EtiquetteTelephone Etiquette
Telephone Etiquette
 
Practice Telephone Etiquette
Practice Telephone EtiquettePractice Telephone Etiquette
Practice Telephone Etiquette
 
Types of Customer service.pptx
Types of Customer service.pptxTypes of Customer service.pptx
Types of Customer service.pptx
 
Communication and personality_devlopment
Communication  and personality_devlopmentCommunication  and personality_devlopment
Communication and personality_devlopment
 
Telephoneetiquette
TelephoneetiquetteTelephoneetiquette
Telephoneetiquette
 
Telephoneetiquette 130704004312-phpapp02
Telephoneetiquette 130704004312-phpapp02Telephoneetiquette 130704004312-phpapp02
Telephoneetiquette 130704004312-phpapp02
 
Telephoneetiquette 090928161625-phpapp01
Telephoneetiquette 090928161625-phpapp01Telephoneetiquette 090928161625-phpapp01
Telephoneetiquette 090928161625-phpapp01
 
telephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdftelephoneetiquettes-141029045753-conversion-gate01.pdf
telephoneetiquettes-141029045753-conversion-gate01.pdf
 
Telephone Etiquette-High Calibre League
Telephone Etiquette-High Calibre LeagueTelephone Etiquette-High Calibre League
Telephone Etiquette-High Calibre League
 
Telephone etiquettes ETC
Telephone etiquettes ETCTelephone etiquettes ETC
Telephone etiquettes ETC
 
Telephone skills v2
Telephone skills v2Telephone skills v2
Telephone skills v2
 
telephoneskillsetiquettes-140822031427-phpapp01.pptx
telephoneskillsetiquettes-140822031427-phpapp01.pptxtelephoneskillsetiquettes-140822031427-phpapp01.pptx
telephoneskillsetiquettes-140822031427-phpapp01.pptx
 
telephone etiquettes
telephone etiquettestelephone etiquettes
telephone etiquettes
 
Telephone skills & etiquettes
Telephone skills & etiquettesTelephone skills & etiquettes
Telephone skills & etiquettes
 
Telephone etiquettes
Telephone etiquettesTelephone etiquettes
Telephone etiquettes
 
Free Powerpoint How To Succeed At Telesales
Free Powerpoint How To Succeed At TelesalesFree Powerpoint How To Succeed At Telesales
Free Powerpoint How To Succeed At Telesales
 
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
How to succeed_at_telesales_biswa prakash nayak_ biswa.prakash@hotmail.com_@s...
 
Telesales Principles I
Telesales Principles ITelesales Principles I
Telesales Principles I
 
Provide quality customer service
Provide quality customer serviceProvide quality customer service
Provide quality customer service
 

Recently uploaded

Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
lizamodels9
 

Recently uploaded (20)

It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 

Telephone group project

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.

Editor's Notes

  1. 3 rd . When your customers tell other business good things about your business, you may then get more business. All because of your good customer service one the phone