The document provides a framework and tools for effectively solving client issues. It outlines steps such as defining the issue, formulating hypotheses, collecting relevant facts, performing analysis to test hypotheses, and determining the viability of solutions. Various techniques are described for each step, including root cause analysis, surveys, brainstorming, interviews, and impact analysis tools like scenario planning and cost-benefit analysis. The goal is to follow a logical, systematic process to correctly identify and resolve client problems.

1. Solving Client Issues Framework, Tools & Techniques Anand Subramaniam

4. Framework

5. Do you struggle with these… Client’s Issue What is logical thinking? What tools & techniques does one deploy to effectively to solve a client’s issue? What framework does one use to manage stakeholder expectation? Is there a systematic process one can use when problem solving? How to identify the key drivers behind an issue? When to apply specific techniques, viz., brainstorming, root cause analysis, SWOT etc? How does one test the proposed solutions before client submission? How to present a viable solution / convincing argument to solve critical problems? How to define the problem?

6. An Approach to Issue Resolution Issue Analysis Solution Hypothesis Facts Issue Resolution

12. Tools & Techniques – Issue Definition

14. Issue Definition – Questions to Ask How How should the process or system work? How are people currently handling the problem? Who Who is causing the problem? Who says this is a problem? Who are impacted by this problem? When When does this problem occur? When did this problem first start occurring? Where Where does this problem occur? Where does this problem have an impact ? What What will happen if this problem is not solved? What are the symptoms? What are the impacts? Why Why is this problem occurring? Why? Why? Why? Why?

18. Tools & Techniques – Hypotheses Formulation

20. Formulating Hypotheses Issue Concern #1 Concern #2 Concern #3 Hypothesis #1A Hypothesis #1B Hypothesis #1C Hypothesis #1D Concern Hypotheses Key Questions Questions which need to be answered or topics which need to be explored in order to solve a n issue Speculative answers for concerns that are phrased as questions and/or areas for exploration Questions that probe hypotheses and drive the primary research required to solve the issue Key Questions #1B-a Key Questions #1B-b Key Questions #1B-c Key Questions #1B-d

23. Tools & Techniques – Fact Collection

27. Tools & Techniques – Performing Analysis

31. Tools & Techniques – Solution Viability